Description

The Surgery Uganda is hiring a Night Cashier and Front Desk Officer whose role that combines cashiering, patient reception, and customer care. You will be the first and primary point of contact for patients arriving at night. You will handle payments, patient registration, inquiries, and ensure every person who walks in feels welcomed, respected, and professionally assisted – all while maintaining impeccable financial accuracy.

Key Duties and Responsibilities:

Cashiering & Finance:

• Process all patient payments (cash, card, mobile money, insurance claims) accurately.
• Issue receipts, manage petty cash, and reconcile the cash drawer per shift.
• Prepare daily financial shift reports for the Finance Manager and Practice Manager.
• Report any discrepancies, irregularities, or security concerns immediately.

Customer Care (Front Desk):

• Warmly greet and attend to all patients, visitors, and emergency cases arriving during the night shift.
• Register new patients, update demographic and insurance information, and direct them appropriately.
• Answer phone calls and basic inquiries about services, wait times, and billing.
• Handle distressed or anxious patients with empathy, patience, and professionalism.
• Liaise between clinical staff (nurses, doctors, lab clerks on call) and patients regarding admission, discharge, or billing matters.
• Maintain a clean, organized, and welcoming front desk area.

Qualifications, Skills and Experience:

Education: Diploma or degree in Accounting, Finance, Business Administration, or a related field.

Cashier Experience: Mandatory – proven experience as a cashier.

Healthcare Experience: Preferred – previous experience in a hospital, clinic, or medical setting is an advantage.

Customer Care: Demonstrated ability to handle front desk or customer-facing roles (e.g., reception, hospitality, retail client service).

Technical Skills: Proficiency with billing software, MS Excel, and basic bookkeeping.

Personal Attributes (Non‑Negotiable)

• Impeccable Character & Unimpeachable Integrity – beyond reproach; thorough background and reference checks will be conducted.
• High Moral Standards – honesty, discretion, and ethical rigor in every transaction and patient interaction.
• Customer-Centric Mindset – warm, patient, and professional even under pressure.
• Alert & Detail‑Oriented – able to multitask between financial accuracy and patient needs during overnight hours.
• Calm Under Pressure – comfortable in a fast‑paced medical environment with emergencies.

Important Notes:

• Cashier experience is required; however, The Surgery reserves the right to review CVs of exceptional candidates without cashier experience.
• Previous experience in a healthcare setting is preferred but not mandatory.

• Process all patient payments (cash, card, mobile money, insurance claims) accurately.
• Issue receipts, manage petty cash, and reconcile the cash drawer per shift.
• Prepare daily financial shift reports for the Finance Manager and Practice Manager.
• Report any discrepancies, irregularities, or security concerns immediately.
• Warmly greet and attend to all patients, visitors, and emergency cases arriving during the night shift.
• Register new patients, update demographic and insurance information, and direct them appropriately.
• Answer phone calls and basic inquiries about services, wait times, and billing.
• Handle distressed or anxious patients with empathy, patience, and professionalism.
• Liaise between clinical staff (nurses, doctors, lab clerks on call) and patients regarding admission, discharge, or billing matters.
• Maintain a clean, organized, and welcoming front desk area.

• Proficiency with billing software, MS Excel, and basic bookkeeping.
• Impeccable Character & Unimpeachable Integrity
• High Moral Standards
• Customer-Centric Mindset
• Alert & Detail‑Oriented
• Calm Under Pressure

• Diploma or degree in Accounting, Finance, Business Administration, or a related field.
• Proven experience as a cashier.
• Previous experience in a hospital, clinic, or medical setting is an advantage.
• Demonstrated ability to handle front desk or customer-facing roles (e.g., reception, hospitality, retail client service).