Operations Lead
2025-05-22T15:09:37+00:00
Fireside Engineering Ltd Uganda
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_10044/logo/Fireside%20Engineering%20Ltd.png
https://fireside.co.ke/
FULL_TIME
Uganda
Uganda
00256
Uganda
Engineering Services
Admin & Office
2025-06-05T17:00:00+00:00
Uganda
8
Job Overview
We are thrilled to announce an opening for the position of Operations Lead at Fireside Group Ltd, Uganda.
Competencies and Qualifications
• Bachelor’s degree in Business Administration, Operations Management, Project Management, Engineering, or a related field.
• Proven experience in operations or project management, preferably in a technical or telecom environment.
• Familiarity with health, safety, and regulatory compliance standards (EHS), Procurement in Microsoft Office Suite and project management tools.
• Strong leadership and people management skills.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.
• Strategic thinker with solid problem-solving and decision-making abilities.
• Experience in client relationship management and stakeholder engagement.
• Excellent verbal and written communication skills.
• High level of integrity, professionalism, and accountability.
Key Responsibilities
• Oversee daily operations, project goals, and team performance.
• Identify any skills, resources, tools, equipment and materials gap and address or close them in advance.
• Maintain all aspects of operations including fleet, resources, tools, equipment and invoicing.
• Approve budgets for all projects and make sure that they are implemented successfully within the required timeline and budget threshold.
• Organize work with internal and external team members.
• Set up and maintain clear and effective internal and external communication with teams.
• Create a plan for deployment milestones in all projects ensuring they are delivered with forecasted cost, time and quality.
• Ensure all deliverables are fulfilled according to the project scope, deployment and support processes.
• Ensure delivery of client KPI’s including day to day SLAs, customer experience, quality measures, occupational health and safety measures.
• Maintain excellent customer relationships for new and existing clients.
• Work with head of departments for continuous improvement and optimal team performance.
• Assist the human resource team in hiring and training staff members in line with the company culture.
• Handle escalations on scope, processes, SLA and complaints and act as the acting point of escalation between the client and Fireside.
• Making sure that we are well aware of our competition on the ground and making sure that we are ahead.
• Making sure that we adhere to industry requirements as well as EHS.
• Any other duty as may be assigned.
Key Responsibilities • Oversee daily operations, project goals, and team performance. • Identify any skills, resources, tools, equipment and materials gap and address or close them in advance. • Maintain all aspects of operations including fleet, resources, tools, equipment and invoicing. • Approve budgets for all projects and make sure that they are implemented successfully within the required timeline and budget threshold. • Organize work with internal and external team members. • Set up and maintain clear and effective internal and external communication with teams. • Create a plan for deployment milestones in all projects ensuring they are delivered with forecasted cost, time and quality. • Ensure all deliverables are fulfilled according to the project scope, deployment and support processes. • Ensure delivery of client KPI’s including day to day SLAs, customer experience, quality measures, occupational health and safety measures. • Maintain excellent customer relationships for new and existing clients. • Work with head of departments for continuous improvement and optimal team performance. • Assist the human resource team in hiring and training staff members in line with the company culture. • Handle escalations on scope, processes, SLA and complaints and act as the acting point of escalation between the client and Fireside. • Making sure that we are well aware of our competition on the ground and making sure that we are ahead. • Making sure that we adhere to industry requirements as well as EHS. • Any other duty as may be assigned.
Competencies and Qualifications • Bachelor’s degree in Business Administration, Operations Management, Project Management, Engineering, or a related field. • Proven experience in operations or project management, preferably in a technical or telecom environment. • Familiarity with health, safety, and regulatory compliance standards (EHS), Procurement in Microsoft Office Suite and project management tools. • Strong leadership and people management skills. • Ability to lead cross-functional teams and manage multiple projects simultaneously. • Strategic thinker with solid problem-solving and decision-making abilities. • Experience in client relationship management and stakeholder engagement. • Excellent verbal and written communication skills. • High level of integrity, professionalism, and accountability.
JOB-682f3e3197b4b
Vacancy title:
Operations Lead
[Type: FULL_TIME, Industry: Engineering Services, Category: Admin & Office]
Jobs at:
Fireside Engineering Ltd Uganda
Deadline of this Job:
Thursday, June 5 2025
Duty Station:
Uganda | Uganda | Uganda
Summary
Date Posted: Thursday, May 22 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Overview
We are thrilled to announce an opening for the position of Operations Lead at Fireside Group Ltd, Uganda.
Competencies and Qualifications
• Bachelor’s degree in Business Administration, Operations Management, Project Management, Engineering, or a related field.
• Proven experience in operations or project management, preferably in a technical or telecom environment.
• Familiarity with health, safety, and regulatory compliance standards (EHS), Procurement in Microsoft Office Suite and project management tools.
• Strong leadership and people management skills.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.
• Strategic thinker with solid problem-solving and decision-making abilities.
• Experience in client relationship management and stakeholder engagement.
• Excellent verbal and written communication skills.
• High level of integrity, professionalism, and accountability.
Key Responsibilities
• Oversee daily operations, project goals, and team performance.
• Identify any skills, resources, tools, equipment and materials gap and address or close them in advance.
• Maintain all aspects of operations including fleet, resources, tools, equipment and invoicing.
• Approve budgets for all projects and make sure that they are implemented successfully within the required timeline and budget threshold.
• Organize work with internal and external team members.
• Set up and maintain clear and effective internal and external communication with teams.
• Create a plan for deployment milestones in all projects ensuring they are delivered with forecasted cost, time and quality.
• Ensure all deliverables are fulfilled according to the project scope, deployment and support processes.
• Ensure delivery of client KPI’s including day to day SLAs, customer experience, quality measures, occupational health and safety measures.
• Maintain excellent customer relationships for new and existing clients.
• Work with head of departments for continuous improvement and optimal team performance.
• Assist the human resource team in hiring and training staff members in line with the company culture.
• Handle escalations on scope, processes, SLA and complaints and act as the acting point of escalation between the client and Fireside.
• Making sure that we are well aware of our competition on the ground and making sure that we are ahead.
• Making sure that we adhere to industry requirements as well as EHS.
• Any other duty as may be assigned.
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
Job application procedure
All qualified and interested candidates should send their CVs and Application Letters to UGjobs@fireside.africa
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