Vacancy title:
2 Customer Support Officers

[Type: FULL_TIME, Industry: Engineering Services, Category: Customer Service]

Jobs at:
WASSHA Africa Uganda Ltd

Deadline of this Job:
Friday, November 14 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Description

WASSHA Africa Uganda Ltd is hiring enthusiastic Customer Support Officers (2) to support our expanding agent network.

KEY RESPONSIBILITIES

Act as the bridge between agents/customers and WASSHA

• Analyse sales history & boost agent performance via phone & MR feedback
• Explain policies, drive higher sales, resolve issues promptly
• Receive & troubleshoot incoming calls
• Report queries to supervisor/management & follow-up until resolved

Support field Marketing Representatives (MRs)

• Answer MR queries in real-time
• Track daily task completion & send reminders
• Follow MRs until EOD on assigned support tasks (per CSO Manual)

• WASSHA Sales Dashboard | Google Maps | MR Task Tools
• Update sales records | Issue commissions | Monitor MR progress

QUALIFICATIONS & SKILLS

• Bachelor’s degree (any field)
• 1+ year call-center experience
• Customer-service principles & practices
• Computer literacy: typing, spreadsheets (Excel/Google Sheets)

LANGUAGES

• Must: Luganda ∙ English ∙ Lusoga
• Bonus: Lulamoji or other local languages

• Must: Luganda ∙ English ∙ Gishu
• Bonus: Samia ∙ Lugwere or other local languages

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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