Tropical Bank is hiring a Consumer Manager to execute and monitor the implementation of the bank’s consumer banking strategy in relation to the growth and quality of the Consumer Loans portfolio, as well as direct and supervise Relationship Officers to drive growth in line with the set targets.

Key Duties and Responsibilities:

• Provide strategic and tactical direction to the Bank’s Consumer Banking segment to drive growth in the segment in line with the bank’s business strategy.
• Drive client acquisition and management of existing consumer client relationships consistent with the Bank’s strategy in order to achieve the desired quality of business growth.
• Provide a relationship-based offering to salaried customers through a proactive, highly personal approach to meeting the financial needs and service expectations of all clients in the segment.
• Proactively manage the consumer banking portfolio to maximize the bank’s revenue in terms of Non-funded income and net interest income.
• Manage and minimize segment costs by maintaining a low cost-to-income ratio
• Acquire new customers in terms of loans and deposits as per the criteria outlined in the segment value proposition and reflected in the segment strategy and targets.
• Continuously review and innovate to ensure that the Bank’s customer value proposition(s) for the Consumer Banking Segment is in line with the changing banking landscape and customer needs
• Maintain continuous compliance with the policies, procedures, prevailing practices, and regulations pertaining to Consumer Banking and general banking guidelines promulgated by the regulators.
• Proactively lead customer relationship management in the segment to enhance customer experience, drive value, and increase wallet share.
• Work with other business segment heads to ensure that wallet share from existing customers is optimised through offering a varied range of products and solutions.
• Monitor the consumer portfolio’s growth and quality performance, identify problem accounts that may require early action to mitigate default, and submit periodic portfolio reports to the head of Business.
• Review the business and market environment on a regular basis to ensure that the segment’s products remain competitive and develop/recommend changes to the existing products in accordance with the bank’s objectives and industry best practices.
• Drive a strong performance culture through an inspiring and balanced performance management discipline.
• Deliver effective people management processes, including performance management, talent management, succession planning, training, and staff career development and succession planning.
• Proactively manage credit risk in order to deliver a high-performing quality portfolio within the segment.
• Assign business and revenue targets to the segment ROs based on market analysis and business potential, monitor their performance, and provide necessary support to ensure they deliver on agreed targets.
• Champion the Bank digitisation strategy within the segment.
• Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
• Any other duty as shall be assigned to you from time to time.

Qualifications, Skills and Experience:

• Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
• Possession of a certified banking qualification or master’s degree in a relevant field would be an added advantage.

Experience

• 6 years’ experience in Business Banking with 3 years in a supervisory role
• Excellent networking skills, with the ability to build rapport and consultatively engage with employees, managers, etc.
• A versatile individual with significant headroom and experience in various facets of management
• Excellent knowledge of general banking practices and procedures.
• Seasoned knowledge of branch operations.
• Strong knowledge of banking operations and consumer banking.
• In-depth understanding of credit and financial drivers in the financial services industry.
• Relevant knowledge in driving digital banking.

Competencies & Knowledge

• Proficiency in drafting professional correspondence, reports, and proposals.
• Ability to demonstrate a positive image and uphold Bank values.
• Leadership and Change Management skills
• Strong Analytical Skills
• Stakeholder and Relationship Management skills
• Effective oral and written communication skills.
• Team player
• Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.

• Provide strategic and tactical direction to the Bank’s Consumer Banking segment
• Drive client acquisition and management of existing consumer client relationships
• Proactively manage the consumer banking portfolio
• Acquire new customers in terms of loans and deposits
• Continuously review and innovate the Bank’s customer value proposition(s)
• Maintain continuous compliance with policies and regulations
• Lead customer relationship management to enhance customer experience
• Work with other business segment heads to optimize wallet share
• Monitor consumer portfolio growth and quality performance
• Review business and market environment to ensure competitiveness
• Drive a strong performance culture
• Deliver effective people management processes
• Proactively manage credit risk
• Assign business and revenue targets to segment ROs
• Champion Bank digitisation strategy
• Comply with AML/CFT/CPF policies and procedures
• Perform any other assigned duties

• Networking skills
• General banking practices knowledge
• Branch operations knowledge
• Credit and financial drivers understanding
• Digital banking knowledge
• Proficiency in drafting professional correspondence
• Leadership and Change Management skills
• Strong Analytical Skills
• Stakeholder and Relationship Management skills
• Effective oral and written communication skills
• Team player
• Proficiency in English Language and Luganda

• Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field
• 6 years’ experience in Business Banking with 3 years in a supervisory role
• Excellent knowledge of general banking practices and procedures