Customer Relations Assistant (UICT8) job at Uganda Institute of Information and Communications Technology (UICT)
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Customer Relations Assistant (UICT8)
2025-07-23T06:16:54+00:00
Uganda Institute of Information and Communications Technology (UICT)
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_1342/logo/Uganda%20Institute%20of%20Information%20and%20Communications%20Technology%20(%20UICT%20).jpeg
FULL_TIME
 
Uganda
Kampala
00256
Uganda
Education, and Training
Management
UGX
 
MONTH
2025-07-31T17:00:00+00:00
 
Uganda
8

To provide professional front desk and customer service support at UICT
• To receive and direct visitors, handle telephone and email inquiries
• To offer administrative support for smooth communication and positive institutional image

Duties and Responsibilities

1. Front Desk Operations

  • Receive and attend to all visitors and clients courteously and professionally
    • Maintain the reception area in a clean and orderly manner

2. Communication Handling

  • Receive, screen, and direct telephone calls to appropriate offices or departments
    • Receive and respond to inquiries through email and in-person, or direct them to relevant officers

3. Visitor and Appointment Management

  • Manage the visitor logbook and issue visitor passes
    • Schedule and confirm appointments for staff when requested

4. Mail and Courier Services

  • Receive, sort, and distribute incoming mail and deliveries
    • Coordinate dispatch of outgoing mail and parcels

5. Information and Assistance

  • Provide accurate information about the Institute's services, programs, and contacts
    • Handle inquiries from students, staff, and the public in timely manner

6. Administrative Support

  • Perform basic clerical duties (filing, photocopying, data entry)
    • Support administrative events (open days, workshops, meetings)

7. Security and Access Control

  • Ensure only authorized persons access certain sections of premises
    • Report any unusual or suspicious behavior at reception area

Key Result Areas

  • Visitor Reception and Management
    • Communication Handling
    • Mail and Courier Services
    • Administrative Support
    • Front Desk Cleanliness and Orderliness
    • Information Dissemination

Qualifications and Experience

  • Diploma in Secretarial Studies, Office Management, Public Relations, Business Administration or related field
    • Training in customer care or front office management (added advantage)
    • At least 2 years relevant experience in front desk or customer service role (preferably in public institution or academic environment)

Skills and Attributes

  • Technical Skills
    • Communication and Interpersonal Skills
    • Organizational and Personal Attributes
    • Ability to remain calm under pressure
    • Team-oriented and able to work with staff across departments
    • Knowledge of institutional procedures and services (added advantage)
 
 
 
bachelor degree
24
JOB-68807e56b8d2e

Vacancy title:
Customer Relations Assistant (UICT8)

[Type: FULL_TIME, Industry: Education, and Training, Category: Management]

Jobs at:
Uganda Institute of Information and Communications Technology (UICT)

Deadline of this Job:
Thursday, July 31 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Wednesday, July 23 2025, Base Salary: Not Disclosed

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Learn more about Uganda Institute of Information and Communications Technology (UICT)
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JOB DETAILS:

To provide professional front desk and customer service support at UICT
• To receive and direct visitors, handle telephone and email inquiries
• To offer administrative support for smooth communication and positive institutional image

Duties and Responsibilities

1. Front Desk Operations

  • Receive and attend to all visitors and clients courteously and professionally
    • Maintain the reception area in a clean and orderly manner

2. Communication Handling

  • Receive, screen, and direct telephone calls to appropriate offices or departments
    • Receive and respond to inquiries through email and in-person, or direct them to relevant officers

3. Visitor and Appointment Management

  • Manage the visitor logbook and issue visitor passes
    • Schedule and confirm appointments for staff when requested

4. Mail and Courier Services

  • Receive, sort, and distribute incoming mail and deliveries
    • Coordinate dispatch of outgoing mail and parcels

5. Information and Assistance

  • Provide accurate information about the Institute's services, programs, and contacts
    • Handle inquiries from students, staff, and the public in timely manner

6. Administrative Support

  • Perform basic clerical duties (filing, photocopying, data entry)
    • Support administrative events (open days, workshops, meetings)

7. Security and Access Control

  • Ensure only authorized persons access certain sections of premises
    • Report any unusual or suspicious behavior at reception area

Key Result Areas

  • Visitor Reception and Management
    • Communication Handling
    • Mail and Courier Services
    • Administrative Support
    • Front Desk Cleanliness and Orderliness
    • Information Dissemination

Qualifications and Experience

  • Diploma in Secretarial Studies, Office Management, Public Relations, Business Administration or related field
    • Training in customer care or front office management (added advantage)
    • At least 2 years relevant experience in front desk or customer service role (preferably in public institution or academic environment)

Skills and Attributes

  • Technical Skills
    • Communication and Interpersonal Skills
    • Organizational and Personal Attributes
    • Ability to remain calm under pressure
    • Team-oriented and able to work with staff across departments
    • Knowledge of institutional procedures and services (added advantage)

 

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested in applying for this job? Click here to submit your application now

 

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Job Info
Job Category: Administrative jobs in Uganda
Job Type: Full-time
Deadline of this Job: Thursday, July 31 2025
Duty Station: Uganda | Kampala | Uganda
Posted: 23-07-2025
No of Jobs: 1
Start Publishing: 23-07-2025
Stop Publishing (Put date of 2030): 23-07-2039
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