Job Description

Main Purpose:

Ensuring continuous operation and maintenance of IT Enterprise Applications to provide uninterrupted, high-quality service. Support Roaming and Interconnect Operations and Corporate/postpaid-related Operations.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Engineer - Billing

Reports to: Manager – IT Enterprise Applications

No. of Vacancies: 1

Main Job Functions:

• Ensuring continuous operation and maintenance of IT Enterprise Applications to provide uninterrupted, high-quality service.
• Roaming and Interconnect Operations
• Corporate/postpaid-related Operations.
• To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
• Matrix management across Information
• Working with multiple vendors and business units
• Execute any assignments that may be assigned from time to time at management’s discretion

Education

Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field

Work Experience

• 2 years’ experience in a busy IT environment
• 2 years’ experience specific to software development and maintenance of applications
• 2 years’ experience specific to UNIX shell scripting, Database programming

Skills / physical competencies:

• Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
• Shell scripting/Programming
• Unix/ Linux System administration
• Basic IP networking knowledge
• Information Management
• Analytical thinking
• Reporting
• Project planning and control
• Supporting Enterprise Applications.
• System Analysis, Design, and Integration
• UNIX shell scripting

• Ensuring continuous operation and maintenance of IT Enterprise Applications to provide uninterrupted, high-quality service.
• Roaming and Interconnect Operations
• Corporate/postpaid-related Operations.
• To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
• Matrix management across Information
• Working with multiple vendors and business units
• Execute any assignments that may be assigned from time to time at management’s discretion

• Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
• Shell scripting/Programming
• Unix/ Linux System administration
• Basic IP networking knowledge
• Information Management
• Analytical thinking
• Reporting
• Project planning and control
• Supporting Enterprise Applications.
• System Analysis, Design, and Integration
• UNIX shell scripting

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field