As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics) is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.

Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.

With over a century of expertise and a dedicated team of more than 23,000 employees in 49 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.

Are you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us and make a significant impact as we shape the future of logistics on the continent!

Job description

Job Title

FREIGHT FORWARDING OPERATIONS

FIELD OPERATIONS OFFICER M/F

Contract Type

PERMANENT

Job Location

Africa, Uganda, ENTEBBE

Working Hours

Mission Description

1. Physical customs processing:

 Collection of original shipping documents from the airline handlers

 Compile documents after entry capturing for physical customs processing

 Liase with the incharge customs for allocations of verification officers

 Represent the importer and AGL at physical verification and ensure timely uploading of verification account onto the system

 Re-seal the packages to avoid incidents of missing items

 Update the customer service team on progress regarding physical handling of goods

 Follow up releases from NDA, MAAIF and UNBS authorities

 Ensure timely scanning of cargo prior to attaining Customs Exit note

 Processing cargo handling invoices with airline agents (Menzies and DAS) on AGL behalf

 Advise the COM on type of trucks needed for a particular job based on the sight report

 Coordinate with transporters on positioning trucks in the loading area

 Ensure the correct cargo is released from the customs warehouse per entry

 Witness cargo loading on the trucks and ensure no during loading

 Do verification at delivery desk in case of any checks by security or customs officers

 Notify the COM about any claims or shortages and attain a report from handlers

 Write the delivery notes in line with company guidelines and give to transporters

 Seal the trucks and dispatch from airport

 Any other assigned duties by the manager

2. Check documentation

 Control at each step that all relevant documentation or exemptions is attached to minimize customs delays

 Attain T1 for transit goods and ensure departed in the system.

 Ensure a full set of documents accompanies every shipment for delivery to customers.

 Place all documentation in the file folder, close and forward to the COM

3. Alert/Inform Management

 Alert management in case of operational issues (significant or not)

 Inform management of any information relevant to our business activity or environment

 Update changes relating to airport operations.

Profile

• At least 2 years' experience in clearing operations

• Good knowledge of customs system

• Excellent communicator

• Customer service skills, interpersonal skills

• Organized

• Attention to details

• Dependability

• Ability to work with tight deadlines

• Physical customs processing: Collection of original shipping documents from the airline handlers, Compile documents after entry capturing for physical customs processing, Liase with the incharge customs for allocations of verification officers, Represent the importer and AGL at physical verification and ensure timely uploading of verification account onto the system, Re-seal the packages to avoid incidents of missing items, Update the customer service team on progress regarding physical handling of goods, Follow up releases from NDA, MAAIF and UNBS authorities, Ensure timely scanning of cargo prior to attaining Customs Exit note, Processing cargo handling invoices with airline agents (Menzies and DAS) on AGL behalf, Advise the COM on type of trucks needed for a particular job based on the sight report, Coordinate with transporters on positioning trucks in the loading area, Ensure the correct cargo is released from the customs warehouse per entry, Witness cargo loading on the trucks and ensure no during loading, Do verification at delivery desk in case of any checks by security or customs officers, Notify the COM about any claims or shortages and attain a report from handlers, Write the delivery notes in line with company guidelines and give to transporters, Seal the trucks and dispatch from airport, Any other assigned duties by the manager
• Check documentation: Control at each step that all relevant documentation or exemptions is attached to minimize customs delays, Attain T1 for transit goods and ensure departed in the system, Ensure a full set of documents accompanies every shipment for delivery to customers, Place all documentation in the file folder, close and forward to the COM
• Alert/Inform Management: Alert management in case of operational issues (significant or not), Inform management of any information relevant to our business activity or environment, Update changes relating to airport operations.

• Good knowledge of customs system
• Excellent communicator
• Customer service skills
• Interpersonal skills
• Organized
• Attention to details
• Dependability
• Ability to work with tight deadlines

• At least 2 years' experience in clearing operations