Front Desk Supervisor
2025-10-02T13:05:36+00:00
Jibu
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7521/logo/jibu.jpeg
https://jibuco.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Retail
Admin & Office
2025-10-10T17:00:00+00:00
Uganda
8
Description
Jibu is hiring a Front Desk Supervisor to coordinate in-store sales, manage customer relationships, and ensure operational excellence. Your role is pivotal in maintaining a clean, organized store, managing inventory, and promoting the Jibu brand within your territory. You will create exceptional customer experiences, fulfill orders, and represent Jibu professionally with a proactive, problem-solving mindset. Jibu will provide training on brand standards, sales, and operations, equipping you with the tools to succeed. We seek a hardworking individual with a “never give up” attitude, eager to learn and take ownership of tasks.
Reports To: Corporate Store Manager
Internal Interfaces:
- Corporate store team
- Franchise support team
- Quality and production team
- Sales and marketing team
External Interfaces:
- Jibu customers
- Other Jibu franchisees and staff
- External regulators
Duties & Responsibilities:
- Coordinate in-store sales for walk-in customers and outgoing orders to retailers or business customers.
- Ensure an excellent in-store customer experience.
- Input all sales into the online Point of Sales system daily.
- Manage customer relationships by regularly contacting customers for feedback.
- Share customer feedback with the store manager to develop and implement improvement strategies.
- Conduct physical inspections to ensure stock quality.
- Maintain a clean, tidy store with products presented according to Jibu standards.
- Coordinate cleaning of franchise premises.
- Capture data from sales and production teams to reconcile production with sales.
- Manage inventory and assets.
- Handle customer comments and complaint forms.
- Coordinate delivery schedules.
Supervision Received:
This position operates autonomously with guidance and support from the Corporate Store Manager.
Qualifications
Minimum Experience Requirements:
- Direct (field) sales experience, preferably with a Fast-Moving Consumer Goods (FMCG) company.
- Experience in customer-facing roles (direct sales, customer service) with a proven ability to deliver exceptional customer experiences.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Comfortable with financial calculations and analysis.
- Fluent in Luganda and proficient in English.
- Strong interpersonal skills, enjoying interaction with diverse individuals and building relationships.
- Proactive, solution-oriented, and able to develop and follow plans.
- Ability to influence team members and represent the Jibu brand to external stakeholders (e.g., visitors, potential investors).
- Strong desire to learn and a “never give up” attitude.
Minimum Education Requirements:
- Completed secondary education.
Preferred Education Requirements:
- Educational background in sales & marketing, communications, or business administration.
Required Skills:
- Proactive problem-solving and solution implementation.
- Excellent interpersonal and customer service skills.
- Strong organizational skills with the ability to develop and adhere to plans.
- Clear written and verbal communication.
- Ability to motivate and influence team members, including those senior in age.
- Provide positive and constructive feedback to keep team members motivated and on track.
- Represent the Jibu brand professionally to external stakeholders.
Physical Requirements:
- Occasional lifting of bottles/inventory as needed.
Coordinate in-store sales for walk-in customers and outgoing orders to retailers or business customers. Ensure an excellent in-store customer experience. Input all sales into the online Point of Sales system daily. Manage customer relationships by regularly contacting customers for feedback. Share customer feedback with the store manager to develop and implement improvement strategies. Conduct physical inspections to ensure stock quality. Maintain a clean, tidy store with products presented according to Jibu standards. Coordinate cleaning of franchise premises. Capture data from sales and production teams to reconcile production with sales. Manage inventory and assets. Handle customer comments and complaint forms. Coordinate delivery schedules.
Direct (field) sales experience, preferably with a Fast-Moving Consumer Goods (FMCG) company. Experience in customer-facing roles (direct sales, customer service) with a proven ability to deliver exceptional customer experiences. Proficient in Microsoft Office (Word, Excel, PowerPoint). Comfortable with financial calculations and analysis. Fluent in Luganda and proficient in English. Strong interpersonal skills, enjoying interaction with diverse individuals and building relationships. Proactive, solution-oriented, and able to develop and follow plans. Ability to influence team members and represent the Jibu brand to external stakeholders (e.g., visitors, potential investors). Strong desire to learn and a “never give up” attitude. Minimum Education Requirements: Completed secondary education. Preferred Education Requirements: Educational background in sales & marketing, communications, or business administration.
JOB-68de78a0ee67f
Vacancy title:
Front Desk Supervisor
[Type: FULL_TIME, Industry: Retail, Category: Admin & Office]
Jobs at:
Jibu
Deadline of this Job:
Friday, October 10 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, October 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Description
Jibu is hiring a Front Desk Supervisor to coordinate in-store sales, manage customer relationships, and ensure operational excellence. Your role is pivotal in maintaining a clean, organized store, managing inventory, and promoting the Jibu brand within your territory. You will create exceptional customer experiences, fulfill orders, and represent Jibu professionally with a proactive, problem-solving mindset. Jibu will provide training on brand standards, sales, and operations, equipping you with the tools to succeed. We seek a hardworking individual with a “never give up” attitude, eager to learn and take ownership of tasks.
Reports To: Corporate Store Manager
Internal Interfaces:
- Corporate store team
- Franchise support team
- Quality and production team
- Sales and marketing team
External Interfaces:
- Jibu customers
- Other Jibu franchisees and staff
- External regulators
Duties & Responsibilities:
- Coordinate in-store sales for walk-in customers and outgoing orders to retailers or business customers.
- Ensure an excellent in-store customer experience.
- Input all sales into the online Point of Sales system daily.
- Manage customer relationships by regularly contacting customers for feedback.
- Share customer feedback with the store manager to develop and implement improvement strategies.
- Conduct physical inspections to ensure stock quality.
- Maintain a clean, tidy store with products presented according to Jibu standards.
- Coordinate cleaning of franchise premises.
- Capture data from sales and production teams to reconcile production with sales.
- Manage inventory and assets.
- Handle customer comments and complaint forms.
- Coordinate delivery schedules.
Supervision Received:
This position operates autonomously with guidance and support from the Corporate Store Manager.
Qualifications
Minimum Experience Requirements:
- Direct (field) sales experience, preferably with a Fast-Moving Consumer Goods (FMCG) company.
- Experience in customer-facing roles (direct sales, customer service) with a proven ability to deliver exceptional customer experiences.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Comfortable with financial calculations and analysis.
- Fluent in Luganda and proficient in English.
- Strong interpersonal skills, enjoying interaction with diverse individuals and building relationships.
- Proactive, solution-oriented, and able to develop and follow plans.
- Ability to influence team members and represent the Jibu brand to external stakeholders (e.g., visitors, potential investors).
- Strong desire to learn and a “never give up” attitude.
Minimum Education Requirements:
- Completed secondary education.
Preferred Education Requirements:
- Educational background in sales & marketing, communications, or business administration.
Required Skills:
- Proactive problem-solving and solution implementation.
- Excellent interpersonal and customer service skills.
- Strong organizational skills with the ability to develop and adhere to plans.
- Clear written and verbal communication.
- Ability to motivate and influence team members, including those senior in age.
- Provide positive and constructive feedback to keep team members motivated and on track.
- Represent the Jibu brand professionally to external stakeholders.
Physical Requirements:
- Occasional lifting of bottles/inventory as needed.
Work Hours: 8
Experience in Months: 24
Level of Education: high school
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