01 Introduction

Rans Solutions (Rans Property Solutions (U) Limited) is an integrated digital property marketplace in Uganda, with regional offices, serving clients across East Africa. We operate four integrated service lines: Real Estate Agency and Brokerage (sales, leasing and client advisory); Property Management (end-to-end management of rental portfolios for landlords); the Real Estate Digital Marketplace (ranssolutions.com, with verified listings, the Rental Manager property technology platform, advertising for service providers, digital leases and online payments); and Consultancy (investment, due diligence, development and risk advisory).Buy Maps

Our mission is to be the leading source of reliable information in East African real estate, building a transparent, efficient and fraud-free property market. Every person at Rans exists to win a client’s trust, keep it, and prove it through the quality of their work.

OUR CORE VALUES:

Quality Excellence

We use technology to make property transactions simpler, faster and safer for everyone.

We build lasting relationships and protect the long-term value of every property.

Every decision starts with what the client needs and how they will experience it.

We verify, check and finish our work to a standard we are proud to sign.

All four values rest on integrity: honest, transparent and fair dealing with every client, colleague and partner, as required by the Code of Conduct in the HR Policies and Procedures Manual.

02 Background to the Role

ranssolutions.com is our shopfront, our office and our product. When the platform is fast, accurate and attractive, clients trust us; when a listing photograph is poor or a login fails, we lose them; when our listings do not appear in search results, clients never reach us at all. This role combines IT, digital and creative work, so priorities are clear: platform first, then client data, then search visibility and creative output.

The creative products that set the standard we aim for are video and virtual tours for key listings, premium listing presentation, regular market newsletters, how-to video guides, and short videos built for WhatsApp and other platforms.

03 Job Purpose

Job board subscription

To keep the Rans platform, CRM and brand running to a high standard, so that every client, agent, property manager, service provider and advertiser is onboarded smoothly onto the Rans Digital Marketplace and Rental Manager, every enquiry is captured and routed, every listing is presented professionally and is easy to find in search, and every message that leaves Rans is on-brand, accurate and on time.

04 Key Responsibilities

A. Platform and IT support

• Manage the ranssolutions.com marketplace and the Rans mobile app day-to-day — uptime, listing uploads, user accounts, digital leases and online payments — logging bugs and following up with the technology vendor until each is fixed.
• Run a logged helpdesk (phone, email and WhatsApp) for staff and platform users — landlords, tenants, buyers, agents and service providers — covering account access, password resets, listing uploads and the property management portal.
• Log every system error, fix it where possible, escalate platform bugs to the vendor with clear evidence within 24 hours, and tell affected users once it is resolved.
• Keep data secure through role-based access, monthly access reviews and verified backups, in line with the Data Protection and Privacy Act, 2019 and the Rans Data Protection Policy.

B. Platform onboarding

• Set up and configure accounts for verified agents, property managers, landlords, tenants and service providers on the Rans Digital Marketplace and Rans Rental Manager (PropTech) within one business day of verification approval, including agency profiles, property portfolios and user roles.
• Run onboarding demos and produce step-by-step video tutorials and user guides for agents, property managers, landlords and service providers.
• Set up approved advertiser campaigns and placements (featured listings, banners and newsletter slots), and send each advertiser a monthly report on impressions and clicks.
• Maintain the landlord and tenant portal — property records, rent and maintenance tracking and landlord report templates — and the sign-up and lead-capture forms that feed the CRM.

C. CRM, leads and retention communications

• Own the CRM: pipelines, fields, tags, automation and de-duplication; make sure every enquiry from the website, app, WhatsApp and social media is captured and routed within 2 business hours.
• Train staff on the CRM and run a weekly data-quality check.
• Build automated retention journeys for every user group (welcome series, inactivity reminders, renewal notices and in-app, SMS and WhatsApp notifications), send newsletters on the agreed calendar, manage consent and unsubscribe requests, and report monthly active users by group.

D. Graphics, photography and video

• Design marketing and corporate materials to the Rans Brand Style Guide — social posts, flyers, brochures, signboards, presentations, and consultancy and investor report templates — with standard requests delivered within 2 working days.
• Shoot and edit professional photographs and video tours for key listings, including licensed drone footage where permitted, and short reels, delivered within 5 working days of the shoot.
• Keep an organised library of brand assets, listing media and templates.

E. Channels, analytics and quality

• Administer all official channels (website, app store listing, Facebook, Instagram, X, LinkedIn, TikTok, YouTube and WhatsApp Business): schedule approved content and keep logos, bios and contact details identical everywhere.
• Check every listing before publication for photograph quality, accurate details, a search-friendly title and description, and the correct verification badge, and flag issues to the Operations and Administrative Officer.
• Own search engine optimisation (SEO) for ranssolutions.com: research keywords, optimize listing and landing pages (titles, meta descriptions, headings, image alt text and internal links), keep the site technically healthy (speed, mobile usability, sitemap and structured data) and manage the Google Business Profile, tracking results in Google Search Console and Google Analytics.
• Report by the 3rd working day of each month on platform traffic, organic search performance, enquiries, conversions, channel reach and newsletter performance.

05 Person Specification

Area

Education – Degree or diploma in IT, Computer Science, Graphic Design, Multimedia or a related field

Professional certification (for example Adobe or Google)

Experience – 3+ years in IT support, web administration, digital marketing (including SEO) or design

Real estate, hospitality or retail experience

Technical skills – Adobe Creative Suite or Canva Pro; video editing (Premiere Pro, CapCut or similar); Zoho CRM or similar; Email tools; website CMS; drone licence (Uganda Civil Aviation Authority); photography portfolio; basic HTMLBuy Maps

Knowledge – Data protection and cyber-security basics; online payments and digital lease workflows; search engine optimisation (SEO) and web analytics; experience with SEO tools (for example, Semrush or Ahrefs)

Behaviours – Attention to detail, creativity, problem-solving, patience, and clarity with non-technical users

• Manage the ranssolutions.com marketplace and the Rans mobile app day-to-day — uptime, listing uploads, user accounts, digital leases and online payments — logging bugs and following up with the technology vendor until each is fixed.
• Run a logged helpdesk (phone, email and WhatsApp) for staff and platform users — landlords, tenants, buyers, agents and service providers — covering account access, password resets, listing uploads and the property management portal.
• Log every system error, fix it where possible, escalate platform bugs to the vendor with clear evidence within 24 hours, and tell affected users once it is resolved.
• Keep data secure through role-based access, monthly access reviews and verified backups, in line with the Data Protection and Privacy Act, 2019 and the Rans Data Protection Policy.
• Set up and configure accounts for verified agents, property managers, landlords, tenants and service providers on the Rans Digital Marketplace and Rans Rental Manager (PropTech) within one business day of verification approval, including agency profiles, property portfolios and user roles.
• Run onboarding demos and produce step-by-step video tutorials and user guides for agents, property managers, landlords and service providers.
• Set up approved advertiser campaigns and placements (featured listings, banners and newsletter slots), and send each advertiser a monthly report on impressions and clicks.
• Maintain the landlord and tenant portal — property records, rent and maintenance tracking and landlord report templates — and the sign-up and lead-capture forms that feed the CRM.
• Own the CRM: pipelines, fields, tags, automation and de-duplication; make sure every enquiry from the website, app, WhatsApp and social media is captured and routed within 2 business hours.
• Train staff on the CRM and run a weekly data-quality check.
• Build automated retention journeys for every user group (welcome series, inactivity reminders, renewal notices and in-app, SMS and WhatsApp notifications), send newsletters on the agreed calendar, manage consent and unsubscribe requests, and report monthly active users by group.
• Design marketing and corporate materials to the Rans Brand Style Guide — social posts, flyers, brochures, signboards, presentations, and consultancy and investor report templates — with standard requests delivered within 2 working days.
• Shoot and edit professional photographs and video tours for key listings, including licensed drone footage where permitted, and short reels, delivered within 5 working days of the shoot.
• Keep an organised library of brand assets, listing media and templates.
• Administer all official channels (website, app store listing, Facebook, Instagram, X, LinkedIn, TikTok, YouTube and WhatsApp Business): schedule approved content and keep logos, bios and contact details identical everywhere.
• Check every listing before publication for photograph quality, accurate details, a search-friendly title and description, and the correct verification badge, and flag issues to the Operations and Administrative Officer.
• Own search engine optimisation (SEO) for ranssolutions.com: research keywords, optimize listing and landing pages (titles, meta descriptions, headings, image alt text and internal links), keep the site technically healthy (speed, mobile usability, sitemap and structured data) and manage the Google Business Profile, tracking results in Google Search Console and Google Analytics.
• Report by the 3rd working day of each month on platform traffic, organic search performance, enquiries, conversions, channel reach and newsletter performance.

• Adobe Creative Suite or Canva Pro
• video editing (Premiere Pro, CapCut or similar)
• Zoho CRM or similar
• Email tools
• website CMS
• drone licence (Uganda Civil Aviation Authority)
• photography portfolio
• basic HTML
• Data protection and cyber-security basics
• online payments and digital lease workflows
• search engine optimisation (SEO) and web analytics
• SEO tools (for example, Semrush or Ahrefs)

• Degree or diploma in IT, Computer Science, Graphic Design, Multimedia or a related field
• Professional certification (for example Adobe or Google)