IT Officer
2025-09-25T08:17:41+00:00
FHI 360
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FULL_TIME
kampala
Kampala
00256
Uganda
Nonprofit, and NGO
Computer & IT
2025-09-30T17:00:00+00:00
Uganda
8
Job Summary:
Provides support to end-users, internal users, or partners. Serves as the liaison between the IS department and the end user on issues related to desktop computers, laptops, printers, network connectivity and remote access. Also, provides first line support to end users for PC, server or mainframe applications, and hardware. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Prepares PCs for deployment and provide education and/or training to end user. Handles basic support of hardware, applications and operating systems, technical consultation and networking.
Accountabilities:
- Provides first line support to end users for PC, server or mainframe applications, and hardware through troubleshooting.
- Simulates or recreate processes to resolve operating difficulties and recommending system modifications to improve performance.
- Interacts with networking services, software systems, and applications as appropriate for problem resolution.
- Prepares PCs for deployment and provide education and/or training. Assists in supporting and training company users about online communication services and client hardware and software operating environments.
- Serves as a productive project team member by completing assigned tasks.
- Performs software installations on company computers and configures applications as specified.
- Responds to help desk hotline and maintains accurate information within the IS tracking system.
- Assists in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software.
- Establishes a positive relationship by demonstrating a sense of urgency in interactions with clients.
- Organizes and follows complex and/or detailed technical procedures.
- Performs hardware diagnostics for company computers and maintains partnerships with manufacturers and vendors.
- Proactively promotes positive customer relationships and mentor’s others to ensure customer satisfaction.
- Creates ad hoc work groups to analyze problems, develop solutions, and communicate solutions effectively.
- May lead projects that require directing the work of others and with some latitude on actions or decisions.
- May manage timelines and resources, and may lead implementation efforts to completion.
- Performs other duties as assigned.
Applied Knowledge & Skills:
- May lead projects that require directing the work of others and with some latitude on actions or decisions.
- May manage timelines and resources, and may lead implementation efforts to completion.
- Exhibits in-depth knowledge of organization and relationships (formal and informal).
- Interprets and communicates information, ideas and instruction.
- Uses persuasion and negotiation to build cooperation and consensus towards decisions.
- Translates advanced technical issues into understandable terms for non-technical users.
Problem Solving & Impact:
- Works on assignments that are typical for an administrative office setting.
- Has ability to recognize and suggest improvement for situations that deviate from accepted practice; seeks managerial advice prior to acting.
- Errors may seriously impact other team members or departmental function and ability to meet deadlines.
Supervision Given/Received:
- Work is supervised and specific instructions are given for new activities or special assignments.
- Works independently and performs job with minimal supervision.
- May offer ideas and suggestions for improving efficiency, but does not change procedures without supervisor’s approval.
- Provides guidance and mentors lower level personnel.
- Acts as a team lead and may supervise others.
Education and Experience:
- Bachelor's Degree or its International Equivalent in Computer Engineering, Computer Science, Information Technologies or Related Field.
- A minimum of 5 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment.
- Prior work experience in a non-governmental organization (NGO). Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and data entry / accounting systems.
- Ability to multi-task and set priorities for self and manage time to achieve goals / complete projects on or ahead of due date.
- Understands the goals and objectives of the department, and own job standards.
- Prior work experience in a non-governmental organization (NGO).
Provides first line support to end users for PC, server or mainframe applications, and hardware through troubleshooting. Simulates or recreate processes to resolve operating difficulties and recommending system modifications to improve performance. Interacts with networking services, software systems, and applications as appropriate for problem resolution. Prepares PCs for deployment and provide education and/or training. Assists in supporting and training company users about online communication services and client hardware and software operating environments. Serves as a productive project team member by completing assigned tasks. Performs software installations on company computers and configures applications as specified. Responds to help desk hotline and maintains accurate information within the IS tracking system. Assists in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software. Establishes a positive relationship by demonstrating a sense of urgency in interactions with clients. Organizes and follows complex and/or detailed technical procedures. Performs hardware diagnostics for company computers and maintains partnerships with manufacturers and vendors. Proactively promotes positive customer relationships and mentor’s others to ensure customer satisfaction. Creates ad hoc work groups to analyze problems, develop solutions, and communicate solutions effectively. May lead projects that require directing the work of others and with some latitude on actions or decisions. May manage timelines and resources, and may lead implementation efforts to completion. Performs other duties as assigned.
Bachelor's Degree or its International Equivalent in Computer Engineering, Computer Science, Information Technologies or Related Field. A minimum of 5 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment. Prior work experience in a non-governmental organization (NGO). Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and data entry / accounting systems. Ability to multi-task and set priorities for self and manage time to achieve goals / complete projects on or ahead of due date. Understands the goals and objectives of the department, and own job standards. Prior work experience in a non-governmental organization (NGO).
JOB-68d4faa55f8f4
Vacancy title:
IT Officer
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]
Jobs at:
FHI 360
Deadline of this Job:
Tuesday, September 30 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, September 25 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary:
Provides support to end-users, internal users, or partners. Serves as the liaison between the IS department and the end user on issues related to desktop computers, laptops, printers, network connectivity and remote access. Also, provides first line support to end users for PC, server or mainframe applications, and hardware. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Prepares PCs for deployment and provide education and/or training to end user. Handles basic support of hardware, applications and operating systems, technical consultation and networking.
Accountabilities:
- Provides first line support to end users for PC, server or mainframe applications, and hardware through troubleshooting.
- Simulates or recreate processes to resolve operating difficulties and recommending system modifications to improve performance.
- Interacts with networking services, software systems, and applications as appropriate for problem resolution.
- Prepares PCs for deployment and provide education and/or training. Assists in supporting and training company users about online communication services and client hardware and software operating environments.
- Serves as a productive project team member by completing assigned tasks.
- Performs software installations on company computers and configures applications as specified.
- Responds to help desk hotline and maintains accurate information within the IS tracking system.
- Assists in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software.
- Establishes a positive relationship by demonstrating a sense of urgency in interactions with clients.
- Organizes and follows complex and/or detailed technical procedures.
- Performs hardware diagnostics for company computers and maintains partnerships with manufacturers and vendors.
- Proactively promotes positive customer relationships and mentor’s others to ensure customer satisfaction.
- Creates ad hoc work groups to analyze problems, develop solutions, and communicate solutions effectively.
- May lead projects that require directing the work of others and with some latitude on actions or decisions.
- May manage timelines and resources, and may lead implementation efforts to completion.
- Performs other duties as assigned.
Applied Knowledge & Skills:
- May lead projects that require directing the work of others and with some latitude on actions or decisions.
- May manage timelines and resources, and may lead implementation efforts to completion.
- Exhibits in-depth knowledge of organization and relationships (formal and informal).
- Interprets and communicates information, ideas and instruction.
- Uses persuasion and negotiation to build cooperation and consensus towards decisions.
- Translates advanced technical issues into understandable terms for non-technical users.
Problem Solving & Impact:
- Works on assignments that are typical for an administrative office setting.
- Has ability to recognize and suggest improvement for situations that deviate from accepted practice; seeks managerial advice prior to acting.
- Errors may seriously impact other team members or departmental function and ability to meet deadlines.
Supervision Given/Received:
- Work is supervised and specific instructions are given for new activities or special assignments.
- Works independently and performs job with minimal supervision.
- May offer ideas and suggestions for improving efficiency, but does not change procedures without supervisor’s approval.
- Provides guidance and mentors lower level personnel.
- Acts as a team lead and may supervise others.
Education and Experience:
- Bachelor's Degree or its International Equivalent in Computer Engineering, Computer Science, Information Technologies or Related Field.
- A minimum of 5 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment.
- Prior work experience in a non-governmental organization (NGO). Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and data entry / accounting systems.
- Ability to multi-task and set priorities for self and manage time to achieve goals / complete projects on or ahead of due date.
- Understands the goals and objectives of the department, and own job standards.
- Prior work experience in a non-governmental organization (NGO).
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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