About the Role

ABSA Bank is recruiting Lead Generators for two positions:

• Universal Retail Lead Generator
• Agent Support Advisor (Agent Banking)

The successful candidates will drive customer acquisition, business growth, relationship management, and compliance while expanding ABSA's retail and agent banking business across Southwestern Uganda.

Role 1: Universal Retail Lead Generator

Purpose

• Grow the branch's retail portfolio by:
• Selling consumer lending products
• Selling retail asset and liability products
• Generating quality sales leads
• Acquiring and retaining customers
• Growing the branch's asset and liability book

Key Responsibilities

1. Sales & Business Development (80%)

• Meet assigned sales targets
• Identify customer needs and recommend suitable products
• Cross-sell banking products and services
• Generate and convert quality sales leads
• Submit accurate customer applications
• Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements

2. Customer Service (10%)

• Deliver excellent customer service
• Resolve customer complaints and queries promptly
• Process customer applications within service standards
• Escalate unresolved issues to the Line Manager
• Coordinate with Operations, Credit and KYC teams

3. Compliance & Operational Excellence (10%)

• Ensure accuracy of all customer documentation
• Maintain KYC compliance
• Support successful audit outcomes
• Follow account-opening procedures
• Adhere to operational risk and AML policies

Role 2: Agent Support Advisor (Agent Banking)

Purpose

• Support the expansion and performance of ABSA's Agent Banking network by:
• Recruiting new agents
• Retaining and supporting existing agents
• Growing agent business
• Providing technical support for agent banking services
• Building long-term customer relationships

Key Responsibilities

1. Business Growth & Retention (60%)

• Recruit and onboard profitable agents
• Build relationships with businesses and customers
• Identify cross-selling opportunities
• Increase revenue from existing agents
• Negotiate pricing and contracts
• Submit accurate application documentation
• Ensure compliance with KYC and AML regulations

2. Customer Service (30%)

• Deliver exceptional customer service
• Resolve customer and agent queries
• Build and maintain long-term relationships
• Understand customer business needs
• Recommend product improvements
• Support agents with terminal functionality and Agent Banking systems
• Collaborate with Operations, Credit and KYC teams

3. Compliance & Operational Excellence (10%)

• Ensure accurate agent onboarding documentation
• Maintain KYC compliance
• Follow agent onboarding procedures
• Escalate unresolved compliance issues
• Support successful audits

Minimum Qualifications

• First or Second Class Bachelor's Degree
• Credit (Grade 6 or better) in Mathematics and English at O-Level
• Two Principal Passes at A-Level
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)

Preferred Experience

• Sales experience, preferably within banking or financial services
• Competitor product sales experience
• Field sales and customer acquisition experience
• Relationship management experience

Required Knowledge

• Basic knowledge of banking products and services
• Understanding of local banking regulations
• KYC procedures
• Anti-Money Laundering (AML) requirements

Required Skills

• Sales & Relationship Management
• Sales generation
• Cross-selling
• Negotiation
• Networking
• Relationship building
• Influencing skills
• Communication
• Excellent verbal communication
• Strong written communication
• Presentation skills
• Active listening
• Questioning skills
• Professional Skills
• Planning and organization
• Problem-solving
• Teamwork
• Customer service
• Time management

Nature of the Job

This is a field-based sales role requiring frequent travel across Kasese, Hoima, Fort Portal, and Masindi to acquire customers, recruit and support agents, grow business opportunities, and strengthen ABSA's retail and agent banking presence.

• Meet assigned sales targets
• Identify customer needs and recommend suitable products
• Cross-sell banking products and services
• Generate and convert quality sales leads
• Submit accurate customer applications
• Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
• Deliver excellent customer service
• Resolve customer complaints and queries promptly
• Process customer applications within service standards
• Escalate unresolved issues to the Line Manager
• Coordinate with Operations, Credit and KYC teams
• Ensure accuracy of all customer documentation
• Maintain KYC compliance
• Support successful audit outcomes
• Follow account-opening procedures
• Adhere to operational risk and AML policies
• Recruit and onboard profitable agents
• Build relationships with businesses and customers
• Identify cross-selling opportunities
• Increase revenue from existing agents
• Negotiate pricing and contracts
• Submit accurate application documentation
• Ensure compliance with KYC and AML regulations
• Deliver exceptional customer service
• Resolve customer and agent queries
• Build and maintain long-term relationships
• Understand customer business needs
• Recommend product improvements
• Support agents with terminal functionality and Agent Banking systems
• Collaborate with Operations, Credit and KYC teams
• Ensure accurate agent onboarding documentation
• Maintain KYC compliance
• Follow agent onboarding procedures
• Escalate unresolved compliance issues
• Support successful audits

• Sales & Relationship Management
• Sales generation
• Cross-selling
• Negotiation
• Networking
• Relationship building
• Influencing skills
• Communication
• Excellent verbal communication
• Strong written communication
• Presentation skills
• Active listening
• Questioning skills
• Planning and organization
• Problem-solving
• Teamwork
• Customer service
• Time management

• First or Second Class Bachelor's Degree
• Credit (Grade 6 or better) in Mathematics and English at O-Level
• Two Principal Passes at A-Level
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)