Background information about the job or company (e.g., role context, company overview)

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Traveler in the 2025 Readers’ Choice Awards. Viking is also rated a “World’s Best” by Travel + Leisure—no other travel company has simultaneously received such honors by both publications.

A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives.

You are flexible, stress resistant, focused, and a truly committed team member.

PURPOSE OF POSITION

The Executive Housekeeper oversees a variety of housekeeping functions to ensure the smooth running of the daily operation of the Housekeeping and Laundry Departments, which consists of approximately 90 – 100 Officers and Crew.

The Housekeeping Department is responsible for the cleanliness of Guest staterooms & officers’ cabins, the presentation of the ship, its public areas & back of house, and the maintenance upkeep of these areas. The Laundry Department is responsible for the provision of clean linen to the various areas onboard i.e. Guest Staterooms, food & beverage and various public areas. It is also responsible for managing the cleaning services for employee uniforms, Guest laundry and dry-cleaning.

YOUR RESPONSIBILITIES

Regularly inspect housekeeping areas and the main laundry facility to ensure a clean and safe workplace and safe luggage operation with emphasis on employee health and fire/chemical safety.

Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities.

Monitor data such as Guest ratings to identify opportunities to improve service and Guest satisfaction.

Facilitate department meetings & participate in various meetings, & shipboard inspections as required; oversee inventory control and approve purchase orders and requisitions.

Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.

Meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.

Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in all areas, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.

Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.

Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.

Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards.

Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.

Ensure that all Human Resources related issues are handled properly and fairly, in line with Viking’s Policies, Procedures and Code of Conduct.

Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.

Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.

Positively contribute to achieving/succeeding Housekeeping & Laundry KPI goals (quality & financial).

Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

YOUR PROFILE

A required of three years’ experience as an Executive Housekeeper, within a premium brand hospitality environment, and experience with ship operations of 500+ staterooms is required; must have experience in leading a multi-cultural team.

Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills – the ability to speak additional languages is an advantage.

Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability is required; must be flexible with proven stress management abilities, a team player, and show commitment.

Outstanding partnering, networking and relationship skills are required, must have the ability to understand the needs of front-line leaders and team members.

Must be proficient with PC based databases, spread sheets, and word processing systems.

Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.

Dry-dock or new build ship launch experience is preferred.

GUIDELINES AND REGULATIONS

Implement Standard Operating Procedures & STAR Service Standards within the department.

Ensure appropriate appearance and clothing according to Viking’s Image and Uniform Standards.

The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

APPLICATION AND JOB RELEVANT INFORMATION

Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. W

• Regularly inspect housekeeping areas and the main laundry facility to ensure a clean and safe workplace and safe luggage operation with emphasis on employee health and fire/chemical safety.
• Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities.
• Monitor data such as Guest ratings to identify opportunities to improve service and Guest satisfaction.
• Facilitate department meetings & participate in various meetings, & shipboard inspections as required; oversee inventory control and approve purchase orders and requisitions.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.
• Meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
• Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in all areas, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
• Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Ensure that all Human Resources related issues are handled properly and fairly, in line with Viking’s Policies, Procedures and Code of Conduct.
• Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
• Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
• Positively contribute to achieving/succeeding Housekeeping & Laundry KPI goals (quality & financial).
• Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

• Excellent oral English communication skills
• Proficient with PC based databases, spread sheets, and word processing systems.
• Proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.
• Team builder with exceptional motivational skills and coaching ability
• Proven stress management abilities
• Outstanding partnering, networking and relationship skills

• Three years’ experience as an Executive Housekeeper, within a premium brand hospitality environment
• Experience with ship operations of 500+ staterooms
• Experience in leading a multi-cultural team
• Fluent in English
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards
• Flexibility
• Ability to understand the needs of front-line leaders and team members
• Dry-dock or new build ship launch experience is preferred.