QSSU - FLIP - A&M OPERATIONS MANAGER

Lead and oversee end-to-end service delivery across all client sites, ensuring compliance with contractual obligations and service standards.

Drive operational efficiency through structured planning, scheduling, and supervision of site teams including Account Managers and Supervisors.

Ensure optimal utilization, maintenance, and tracking of equipment, fleet, and machinery across all operational locations.

Develop, implement, and monitor operational budgets in collaboration with Finance, ensuring cost control and profitability.

Oversee material consumption and inventory management to minimize wastage and ensure timely replenishment.

Establish and enforce systems for tracking site performance, service quality, and issue resolution.

Collaborate with Business Development in site assessments, costing, and service design for new and existing clients.

Lead client relationship management from an operational standpoint, ensuring high satisfaction, retention, and responsiveness to feedback.

Drive implementation of Health, Safety, Security, and Environmental (HSSE) standards across all sites.

Identify, assess, and mitigate operational risks proactively.

Ensure compliance with ISO 9001:2015 standards and support continuous improvement initiatives.

Monitor and evaluate team performance through KPIs, performance appraisals, and accountability frameworks.

Ensure timely closure of operational issues, client complaints, and audit findings.

Provide leadership, mentorship, and development to operational teams to build capacity and accountability.

Support cross-functional collaboration with HR, Procurement, Finance, and Business Development.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field (Master’s degree is an added advantage).

Minimum of 5–8 years’ experience in operations management, preferably in facilities management, cleaning services, or related industries.

Proven experience managing large, multi-site operations and teams.

Strong financial acumen with experience in budgeting, cost control, and financial reporting.

Experience working within structured management systems such as ISO 9001:2015.

Demonstrated experience in client relationship management and service delivery improvement.

Experience in procurement processes, inventory control, and logistics management.

Familiarity with compliance, regulatory requirements, and HSSE standards.

Experience in performance management systems and KPI-driven environments.

Skills and Competencies

Strong leadership and team management skills with the ability to drive accountability.

Excellent planning, organization, and prioritization capabilities.

High level of integrity, professionalism, and ethical conduct.

Strong analytical and problem-solving skills with a data-driven approach.

Effective communication and stakeholder management skills.

Ability to manage multiple sites and operations simultaneously.

Strong financial and commercial awareness.

Proactive mindset with ability to anticipate challenges and implement solutions.

High attention to detail and commitment to quality.

Ability to perform under pressure and meet tight deadlines.

Strong negotiation and decision-making skills.

Technological proficiency including Excel, reporting tools, and ERP systems.

Strong understanding of operational risk management.

Commitment to continuous improvement and innovation.

Customer-centric mindset focused on service excellence and retention.

Behavioral Expectations

Proactive and self-driven with strong ownership of results.

High resilience, perseverance, and adaptability in dynamic environments.

Strong sense of accountability and follow-through.

Collaborative approach to teamwork and cross-functional engagement.

Ability to lead by example and inspire teams.

Commitment to organizational values including integrity, excellence, and professionalism.

• Lead and oversee end-to-end service delivery across all client sites, ensuring compliance with contractual obligations and service standards.
• Drive operational efficiency through structured planning, scheduling, and supervision of site teams including Account Managers and Supervisors.
• Ensure optimal utilization, maintenance, and tracking of equipment, fleet, and machinery across all operational locations.
• Develop, implement, and monitor operational budgets in collaboration with Finance, ensuring cost control and profitability.
• Oversee material consumption and inventory management to minimize wastage and ensure timely replenishment.
• Establish and enforce systems for tracking site performance, service quality, and issue resolution.
• Collaborate with Business Development in site assessments, costing, and service design for new and existing clients.
• Lead client relationship management from an operational standpoint, ensuring high satisfaction, retention, and responsiveness to feedback.
• Drive implementation of Health, Safety, Security, and Environmental (HSSE) standards across all sites.
• Identify, assess, and mitigate operational risks proactively.
• Ensure compliance with ISO 9001:2015 standards and support continuous improvement initiatives.
• Monitor and evaluate team performance through KPIs, performance appraisals, and accountability frameworks.
• Ensure timely closure of operational issues, client complaints, and audit findings.
• Provide leadership, mentorship, and development to operational teams to build capacity and accountability.
• Support cross-functional collaboration with HR, Procurement, Finance, and Business Development.

• Strong leadership and team management skills with the ability to drive accountability.
• Excellent planning, organization, and prioritization capabilities.
• High level of integrity, professionalism, and ethical conduct.
• Strong analytical and problem-solving skills with a data-driven approach.
• Effective communication and stakeholder management skills.
• Ability to manage multiple sites and operations simultaneously.
• Strong financial and commercial awareness.
• Proactive mindset with ability to anticipate challenges and implement solutions.
• High attention to detail and commitment to quality.
• Ability to perform under pressure and meet tight deadlines.
• Strong negotiation and decision-making skills.
• Technological proficiency including Excel, reporting tools, and ERP systems.
• Strong understanding of operational risk management.
• Commitment to continuous improvement and innovation.
• Customer-centric mindset focused on service excellence and retention.

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field (Master’s degree is an added advantage).
• Minimum of 5–8 years’ experience in operations management, preferably in facilities management, cleaning services, or related industries.
• Proven experience managing large, multi-site operations and teams.
• Strong financial acumen with experience in budgeting, cost control, and financial reporting.
• Experience working within structured management systems such as ISO 9001:2015.
• Demonstrated experience in client relationship management and service delivery improvement.
• Experience in procurement processes, inventory control, and logistics management.
• Familiarity with compliance, regulatory requirements, and HSSE standards.
• Experience in performance management systems and KPI-driven environments.