Job Description

• Provide a responsive, pro-active, and proficient personal relationship banking service to a portfolio of Affluent customers in order to grow market share and retain existing business.
• Establish and build one-on-one relationship in the assigned portfolio by delivering the seamless expected level of service, specifically focusing on a proactive contact or calling strategy and program.
• Ensure retention of existing clients in the assigned portfolio by strengthening and expanding relationships. Ensures effective query management and customer feedback.
• Monitors and manages (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times within segment.
• Ensures the implementation of the Personal Segment value proposition.Interact and build strong relationships with relevant stakeholders and business partners (e.g Credit, BCC, Wholesale etc.) in order to provide a seamless solution to the clients banking requirement
• Acquire and retain quality business in line with the Customer Value Proposition, segment income specifications, acquisition targets and segment strategy to increase market share.
• Ensures deep understanding of Customer’s demographics through regular interaction with client.
• Ensure value add to customers while growing the bank profitability through financial advisory to clients, cross-selling with a focus on wealth creation and lending opportunities.

Qualifications

• Bachelors degree in Business Studies or a related field from a recognized university
• Atleast 5 years experience as a Business Banker or Relationship Manager with proven performance record
• Exposure to customer service required with previous sales experience
• Experience in dealing with customers at all levels. Significant product knowledge including specialised products and financial structures.
• Experience in budgeting, forecasting, cost control and client financial analysis.
• Experience in preparing and motivating Credit applications is essential.Exposure to customer service required. Previous sales experience
• Good knowledge of Affluent Banking value proposition
• Sound knowledge of the bank's policies and procedures relating to all areas under his/her control

Additional Information

Behavioural Competencies:

• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Making Decisions
• Providing Insights

Technical Competencies:

• Effective business communication
• Sales Planning and Reporting
• Presentation Skills
• Product Knowledge
• Risk Awareness
• Client Retention

• Provide a responsive, pro-active, and proficient personal relationship banking service to a portfolio of Affluent customers in order to grow market share and retain existing business.
• Establish and build one-on-one relationship in the assigned portfolio by delivering the seamless expected level of service, specifically focusing on a proactive contact or calling strategy and program.
• Ensure retention of existing clients in the assigned portfolio by strengthening and expanding relationships. Ensures effective query management and customer feedback.
• Monitors and manages (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times within segment.
• Ensures the implementation of the Personal Segment value proposition.
• Interact and build strong relationships with relevant stakeholders and business partners (e.g Credit, BCC, Wholesale etc.) in order to provide a seamless solution to the clients banking requirement.
• Acquire and retain quality business in line with the Customer Value Proposition, segment income specifications, acquisition targets and segment strategy to increase market share.
• Ensures deep understanding of Customer’s demographics through regular interaction with client.
• Ensure value add to customers while growing the bank profitability through financial advisory to clients, cross-selling with a focus on wealth creation and lending opportunities.

• Effective business communication
• Sales Planning and Reporting
• Presentation Skills
• Product Knowledge
• Risk Awareness
• Client Retention
• Customer service
• Sales experience
• Budgeting
• Forecasting
• Cost control
• Client financial analysis
• Preparing and motivating Credit applications

• Bachelors degree in Business Studies or a related field from a recognized university
• At least 5 years experience as a Business Banker or Relationship Manager with proven performance record
• Exposure to customer service required with previous sales experience
• Experience in dealing with customers at all levels.
• Significant product knowledge including specialised products and financial structures.
• Experience in budgeting, forecasting, cost control and client financial analysis.
• Experience in preparing and motivating Credit applications is essential.
• Good knowledge of Affluent Banking value proposition
• Sound knowledge of the bank's policies and procedures relating to all areas under his/her control