Summary
Date Posted: Thursday, May 25, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE:
To build and cultivate relationships with potential/existing customers and translate those relationships into profitable business for the company.

DUTIES AND RESPONSIBILITIES
• Contribute to the formulation and implementation of strategies necessary to acquire and sustain client/ customer relationships in the advertising sector of the market.
• Maintain a comprehensive database of existing relationships/prospects and market the company’s products to new and existing customers in line with company strategy.
• Identify customer needs/buyer values and proactively seek to provide products/services to meet the identified needs.
• Regularly review the company products, work in close liaison with the IT and Operations team to remain abreast of new developments in the market and make appropriate recommendations to management.
• Regularly write proposals, customer service reports and monitor services rendered to client on a continuous basis for sustainability.
• Identify and initiate new product solutions which can be provided to client to increase the product pack of the company.
• Ensure that cross selling opportunities are actioned and customers migrated to more appropriate and cost-effective channels
• Ensure timely resolution of customer complaints and issues.
• Prepare monthly activity and performance reports for Business Development Manager's attention.
• Build and consolidate pleasant relationship with the Company’s customers and maintain good disposition towards all customers to ensure high customer retention in this competitive market
• Carry out follow-up visits to new clients to validate contact address and build lasting customer relations
• Liaise with other staff to facilitate customer service delivery and to reduce service delivery bottlenecks
• Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
• Participate in the departmental/divisional meetings and activities as required
• File documents and correspondence appropriately, and maintain confidentiality of customer profiles.
• Perform other duties as assigned by supervisor

QUALIFICATION, KNOWLEDGE AND SKILLS
• Bachelors Degree in any field
• 3– 5 years management experience in a busy medium sized company
• Experience in Content marketing is desirable
• Excellent computer skills, including knowledge of Microsoft Word, PowerPoint, Excel, etc.

PERSONAL SPECIFICATIONS
• Excellent report writing skills
• Patience and confidence
• Strong attention to detail
• Self-initiative & innovation skills
• Relationship management Skills.
• Good communication and negotiation skills
• Leadership and management skills
• Good understanding of budget implementation and monitoring
• Professional disposition.
• Problem solving skills.
• Result Orientation.

KEY PERFORMANCE INDICATORS
• Recruit new customers and cross sale company products
• Timeliness of completion of assigned reports.
• New product initiatives and solutions to meet customer needs
• Manage customer portfolios and ensure effective service delivery
• Make frequent customer visits and follow ups to maintain lasting customer relationships
• Timely resolution of customer complaints and issues.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

All candidates who meet the criteria outlined as above should submit their applications under the job vacancy “QSSU-ABN-CST-CLIENT SERVICE TRAINEE”


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