The Quality Assurance Officer will be responsible for developing and implementing quality assurance processes, conducting inspections and tests, identifying areas for improvement, and ensuring compliance with industry regulations and standards, with an overall goal of ensuring that our products/services meet the highest quality standards.

QUALIFICATIONS AND EXPERIENCE

Bachelor of Science degree, preferably in a management or health-related discipline/field, or its equivalent from a recognized university.

Certification and/or training in Quality Assurance or Quality Management Systems.

Proven experience in Quality Assurance/Quality Management/Quality Improvement practice of not less than 2 years.

CORE COMPETENCIES AND SKILLS

Strong understanding of quality management principles and practices.

Knowledge of relevant regulatory standards.

Excellent organizational skills.

Ability to perform well under pressure and possess physical stamina.

Excellent communication and interpersonal skills.

Highly analytical with excellent problem-solving skills.

Detail oriented with a high level of accuracy.

Able to work independently and collaboratively in a team environment.

DUTIES AND RESPONSIBILITIES

General Quality Assurance

• Develop and implement quality assurance policies and procedures.
• Conduct inspections and tests on products/services to ensure compliance with quality standards.
• Identify and investigate quality issues, root causes, and corrective/preventive actions.
• Document and report on quality metrics and performance indicators.
• Collaborate with cross-functional teams to resolve quality-related issues and implement improvements.
• Stay up to date on industry regulations and standards to ensure compliance.
• Conduct training sessions on quality assurance processes and procedures for staff members.
• Participate in internal and external audits as needed.
• Drive a culture of quality and continuous improvement throughout the organization.

Department Specific: Maintaining the Laboratory’s Quality System

• Update, revise, and maintain the Laboratory’s Quality Assurance Manual, Standard Operating Procedures, and other quality documents.
• Perform internal audits of the Laboratory, including both technical and quality systems audits.
• Perform and document corrective action, including follow-up monitoring to gauge the effectiveness of the corrective action.
• Effectively train co-workers in laboratory-related Quality Control aspects.
• Efficiently and accurately prepare comprehensive quality assurance and review reports.
• Perform analytical tests in the laboratory and immediately report any problems with tests, equipment, or results to the Head of Laboratory.
• Monitor turn-around times.
• Effectively interact with laboratory personnel and other stakeholders to ensure all quality requirements are addressed and maintained.
• Ensure compliance with Ministry of Health, Allied Health and international standards.
• Obtain lab certifications and complete QA/QC assignments.
• Manage and maintain the Laboratory’s quality audits.
• Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to QA/QC.
• Draft and implement quality procedures and protocols for the Laboratory team.
• Identify relevant quality-related training needs and deliver the training.
• Collect and analyze performance data and charts against defined parameters.
• Organize and manage the internal and external quality assurance programs in close co-operation with the Laboratory In-charge and Clinical Coordinator.
• Perform any other duties as may be assigned from time to time.

• Develop and implement quality assurance policies and procedures.
• Conduct inspections and tests on products/services to ensure compliance with quality standards.
• Identify and investigate quality issues, root causes, and corrective/preventive actions.
• Document and report on quality metrics and performance indicators.
• Collaborate with cross-functional teams to resolve quality-related issues and implement improvements.
• Stay up to date on industry regulations and standards to ensure compliance.
• Conduct training sessions on quality assurance processes and procedures for staff members.
• Participate in internal and external audits as needed.
• Drive a culture of quality and continuous improvement throughout the organization.
• Update, revise, and maintain the Laboratory’s Quality Assurance Manual, Standard Operating Procedures, and other quality documents.
• Perform internal audits of the Laboratory, including both technical and quality systems audits.
• Perform and document corrective action, including follow-up monitoring to gauge the effectiveness of the corrective action.
• Effectively train co-workers in laboratory-related Quality Control aspects.
• Efficiently and accurately prepare comprehensive quality assurance and review reports.
• Perform analytical tests in the laboratory and immediately report any problems with tests, equipment, or results to the Head of Laboratory.
• Monitor turn-around times.
• Effectively interact with laboratory personnel and other stakeholders to ensure all quality requirements are addressed and maintained.
• Ensure compliance with Ministry of Health, Allied Health and international standards.
• Obtain lab certifications and complete QA/QC assignments.
• Manage and maintain the Laboratory’s quality audits.
• Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to QA/QC.
• Draft and implement quality procedures and protocols for the Laboratory team.
• Identify relevant quality-related training needs and deliver the training.
• Collect and analyze performance data and charts against defined parameters.
• Organize and manage the internal and external quality assurance programs in close co-operation with the Laboratory In-charge and Clinical Coordinator.
• Perform any other duties as may be assigned from time to time.

• Strong understanding of quality management principles and practices.
• Knowledge of relevant regulatory standards.
• Excellent organizational skills.
• Ability to perform well under pressure and possess physical stamina.
• Excellent communication and interpersonal skills.
• Highly analytical with excellent problem-solving skills.
• Detail oriented with a high level of accuracy.
• Able to work independently and collaboratively in a team environment.

• Bachelor of Science degree, preferably in a management or health-related discipline/field, or its equivalent from a recognized university.
• Certification and/or training in Quality Assurance or Quality Management Systems.
• Proven experience in Quality Assurance/Quality Management/Quality Improvement practice of not less than 2 years.