Description

Bank of Africa Uganda is hiring a Relationship Manager – Transaction Banking to grow and constantly monitor the non borrowing portfolio to ensure maximum profit generation and follow-up on internal processes to ensure 100% service to all existing clients.

Key Duties and Responsibilities:

• To build a quality relationship with customers by cross selling liabilities & institutional products and seeking to improve the profitability of the relationship.
• Establish and develop effective tools to monitor the growth and performance of the Transactional Banking portfolio.
• Formulate and discuss with Management your unit’s business strategy and liaise with Management to ensure full understanding of business strategy, plans, products, performance and risk-related issues at business unit level; and communicating these to the relevant Functional Teams.
• To ensure that the Bank remains protected in its dealings with the customers by identifying and reporting risks that may result out of a transaction or relationship.
• Appraising opportunities for synergy with liability and institutional customers, keeping frequent documented reports /visits /contracts of all relationships with Bank’s management, other units; either directly or through indirect reports.
• Assist in the preparation of sales documents that help in the process flow for faster closure of deals.
• Such may include preparing proposals, agreements and memos for Managerial approval and sign off.
• Maintaining the highest standards of customer service in order to maximize the returns from identified relationships and attract new business from targeted customers in terms of developing a marketing plan and marketing.
• Gather and analyse monthly reports and prospects, laying out strategies on a way forward to attract liabilities from the market.
• To provide a one stop centre for our liability /institutional customers on all services they seek to enjoy with the Bank by leading them to the right relationship contact at all times.

Qualifications, Skills and Experience:

• A bachelor’s degree in a Business related field.
• At least 7 years’ experience in a financial institution
• Exposure to sales, customer service and relationship management.
• Good understanding of Commercial and Retail banking products, Operations and Services.

Experience, Competencies and Additional Requirements

• High ethical standards and a commitment to the values of the Bank.
• Innovative, able to identify and adapt products and services to a range of market conditions.
• Strategic thinking and enablement skills
• Team leadership skills.
• Excellent networking, relationship building and stakeholder engagement skills.
• A Good model of the BOA Culture.

• To build a quality relationship with customers by cross selling liabilities & institutional products and seeking to improve the profitability of the relationship.
• Establish and develop effective tools to monitor the growth and performance of the Transactional Banking portfolio.
• Formulate and discuss with Management your unit’s business strategy and liaise with Management to ensure full understanding of business strategy, plans, products, performance and risk-related issues at business unit level; and communicating these to the relevant Functional Teams.
• To ensure that the Bank remains protected in its dealings with the customers by identifying and reporting risks that may result out of a transaction or relationship.
• Appraising opportunities for synergy with liability and institutional customers, keeping frequent documented reports /visits /contracts of all relationships with Bank’s management, other units; either directly or through indirect reports.
• Assist in the preparation of sales documents that help in the process flow for faster closure of deals.
• Such may include preparing proposals, agreements and memos for Managerial approval and sign off.
• Maintaining the highest standards of customer service in order to maximize the returns from identified relationships and attract new business from targeted customers in terms of developing a marketing plan and marketing.
• Gather and analyse monthly reports and prospects, laying out strategies on a way forward to attract liabilities from the market.
• To provide a one stop centre for our liability /institutional customers on all services they seek to enjoy with the Bank by leading them to the right relationship contact at all times.

• Strategic thinking and enablement skills
• Team leadership skills.
• Excellent networking, relationship building and stakeholder engagement skills.

• A bachelor’s degree in a Business related field.
• At least 7 years’ experience in a financial institution
• Exposure to sales, customer service and relationship management.
• Good understanding of Commercial and Retail banking products, Operations and Services.
• High ethical standards and a commitment to the values of the Bank.
• Innovative, able to identify and adapt products and services to a range of market conditions.
• A Good model of the BOA Culture.