Background

Great Lakes Safaris is an East African destination management company with over 24 years of experience crafting exceptional safari experiences across Uganda, Rwanda and Tanzania. Our hospitality portfolio, The Great Lakes Collection, features distinctive lodges and camps in some of the region’s most iconic destinations.We are passionate about creating meaningful travel experiences while supporting conservation, communities and sustainable tourism.

Job Summary

Provide overall reservations support to the Lodges and maintain the company’s payment policy

Reports to

Tour Sales Manager

Duties and Responsibilities

• Respond to accommodation inquiries accurately and document all the incoming bookings on a daily basis
• Provide a list of confirmed bookings and expected arrivals to Great Lakes Collection Lodges Managers on a daily basis
• Preparation of all departmental invoices and follow up on outstanding payments for all the bookings
• Identify Top Producing Accounts for recognition on a monthly basis and maintain special handling of the repeat and VIP guests.
• Prepare daily and weekly reports for decision making as far as procurement is concerned. Make recommendations for change in product quality based off of guest feedback.
• Participate in the preparation and construction of the annual departmental budget.
• Make monthly visits to the Lodges upon request by your supervisor.

Key Performance Indicators

• Accurate responses to inquires times to be documented/updated on a daily basis)
• Great Lakes Collection rates charged are accurate and consistent as per invoiced amounts
• Confirmed booking & expected arrivals list is sent to respective lodge manager on a daily basis
• Confirmed bookings at the CRO on file
• follow-up with clients directly on all outstanding payments
• Identification of Top Producing Accounts for monthly recognition, to be submitted to supervisor.
• Daily and weekly reports are accurate and submitted in a timely manner to supervisor.

Job requirements

1. At least 2 years’ experience as a reservations officer
2. Degree in Tourism, Marketing, Customer Relations or related fields
3. Considerable experience related to some supervisory experience; or any equivalent combination of training and experience
4. Product knowledge related to the tourism industry.

• Respond to accommodation inquiries accurately and document all the incoming bookings on a daily basis
• Provide a list of confirmed bookings and expected arrivals to Great Lakes Collection Lodges Managers on a daily basis
• Preparation of all departmental invoices and follow up on outstanding payments for all the bookings
• Identify Top Producing Accounts for recognition on a monthly basis and maintain special handling of the repeat and VIP guests.
• Prepare daily and weekly reports for decision making as far as procurement is concerned. Make recommendations for change in product quality based off of guest feedback.
• Participate in the preparation and construction of the annual departmental budget.
• Make monthly visits to the Lodges upon request by your supervisor.

• Accurate responses to inquiries
• Great Lakes Collection rates charged are accurate and consistent
• Confirmed booking & expected arrivals list is sent to respective lodge manager on a daily basis
• Confirmed bookings at the CRO on file
• Follow-up with clients directly on all outstanding payments
• Identification of Top Producing Accounts for monthly recognition
• Daily and weekly reports are accurate and submitted in a timely manner
• Product knowledge related to the tourism industry

• At least 2 years’ experience as a reservations officer
• Degree in Tourism, Marketing, Customer Relations or related fields
• Considerable experience related to some supervisory experience; or any equivalent combination of training and experience
• Product knowledge related to the tourism industry.