Vacancy title:
2 Supervisor Service Delivery

[Type: FULL_TIME, Industry: Information Technology, Category: Admin & Office]

Jobs at:
YOYA Technologies Ltd

Deadline of this Job:
Friday, August 29 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Thursday, August 21 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary

The Supervisor of Service Delivery ensures the efficient and effective delivery of services to clients, maintaining high standards of quality, customer satisfaction, and operational performance. They oversee daily operations, manage teams, and coordinate with other departments to meet service level agreements (SLAs).

Key Responsibilities

• Oversee daily service delivery operations, ensuring timely and quality service.
• Manage and motivate service delivery teams, providing coaching and support.
• Monitor service metrics, analyse performance data, and implement improvements.
• Liaise with clients to understand their needs and resolve escalations.
• Develop and enforce service policies, procedures, and standards.
• Coordinate with IT, technical teams, and vendors for seamless service provision.
• Conduct regular team meetings and performance reviews.
• Ensure compliance with contractual and regulatory requirements.
• Prepare reports on service delivery performance for senior management.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Management, Information
• Technology, or related field.
• Proven experience in service delivery, customer support, or operations management.
• Technical Skills
• Strong understanding of IT service management
• Proficiency in service management tools.
• Data analysis and reporting skills.
• Knowledge of technical infrastructure and support processes.
• Ability to troubleshoot technical issues and coordinate resolution.

Essential Qualities

• Leadership and team management skills.
• Problem-solving orientation.
• Customer-focused mindset.
• Excellent communication skills.
• Ability to adapt to changing priorities and work under pressure.

Personal Attributes

• Proactive and self-motivated.
• Detail-oriented and organized.
• Resilient and able to handle stressful situations.
• Willingness to learn and develop professionally.
• Strong interpersonal skills to build relationships with clients and team members

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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