6 Commission-Based Field Collections Agents
2025-09-10T05:07:03+00:00
Numida
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_3266/logo/Numida.jpg
https://numida.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Information Technology
Admin & Office
2025-09-15T17:00:00+00:00
Uganda
8
Description
Numida is hiring Commission-Based Field Collections Agents (6), you will be responsible for contacting clients, following up on outstanding payments, and ensuring timely collections for the credit portfolio in line with Numida’s policies in line with Numida’s policies. You will work closely with the Credit Operations team, ensuring client accounts are effectively managed, and contributing to the overall success of the collections effort.
Responsibilities:
- Client Follow-up: Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
- Field Collections: Visit clients in the field to recover payments when necessary, while maintaining professionalism and compliance with the organization’s standards.
- Reporting: Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field.
- Client Relations: Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
- Compliance: Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements.
- Target Achievement: Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client base.
- Collaboration: Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
- Problem Solving: Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoid further loan defaults.
Job Requirements:
Your profile:
- 2+ years of experience working as a Collections Officer
- Strong interpersonal and communication skills
- Prior experience in collections, sales, or a customer-facing role
- Ability to work independently and take initiative
- Good negotiation skills and problem-solving capabilities
- Strong time management and organizational skills
- Willingness to travel and work in the field
- Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
- Verbal and written fluency in both English and Local Languages. Fluency in other Ugandan languages is an asset.
Key Performance Indicators
- Number of clients visited in all assigned loan cohorts;
- Loan amounts collected;
- Contact attempts made
What we offer:
- A retainer salary;
- A very lucrative incentive reward structure.
- Be part of of an international, ambitious and open-minded team;
- An amazing culture filled with lots of learning opportunities and fun.
Recruitment Process:
- Screening call with HR;
- Manager Interview;
- Reference check;
Client Follow-up: Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM. Field Collections: Visit clients in the field to recover payments when necessary, while maintaining professionalism and compliance with the organization’s standards. Reporting: Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field. Client Relations: Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections. Compliance: Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements. Target Achievement: Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client base. Collaboration: Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals. Problem Solving: Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoid further loan defaults.
2+ years of experience working as a Collections Officer Strong interpersonal and communication skills Prior experience in collections, sales, or a customer-facing role Ability to work independently and take initiative Good negotiation skills and problem-solving capabilities Strong time management and organizational skills Willingness to travel and work in the field Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc. Verbal and written fluency in both English and Local Languages. Fluency in other Ugandan languages is an asset. Key Performance Indicators
JOB-68c10777dd34f
Vacancy title:
6 Commission-Based Field Collections Agents
[Type: FULL_TIME, Industry: Information Technology, Category: Admin & Office]
Jobs at:
Numida
Deadline of this Job:
Monday, September 15 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Wednesday, September 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Description
Numida is hiring Commission-Based Field Collections Agents (6), you will be responsible for contacting clients, following up on outstanding payments, and ensuring timely collections for the credit portfolio in line with Numida’s policies in line with Numida’s policies. You will work closely with the Credit Operations team, ensuring client accounts are effectively managed, and contributing to the overall success of the collections effort.
Responsibilities:
- Client Follow-up: Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
- Field Collections: Visit clients in the field to recover payments when necessary, while maintaining professionalism and compliance with the organization’s standards.
- Reporting: Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field.
- Client Relations: Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
- Compliance: Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements.
- Target Achievement: Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client base.
- Collaboration: Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
- Problem Solving: Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoid further loan defaults.
Job Requirements:
Your profile:
- 2+ years of experience working as a Collections Officer
- Strong interpersonal and communication skills
- Prior experience in collections, sales, or a customer-facing role
- Ability to work independently and take initiative
- Good negotiation skills and problem-solving capabilities
- Strong time management and organizational skills
- Willingness to travel and work in the field
- Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
- Verbal and written fluency in both English and Local Languages. Fluency in other Ugandan languages is an asset.
Key Performance Indicators
- Number of clients visited in all assigned loan cohorts;
- Loan amounts collected;
- Contact attempts made
What we offer:
- A retainer salary;
- A very lucrative incentive reward structure.
- Be part of of an international, ambitious and open-minded team;
- An amazing culture filled with lots of learning opportunities and fun.
Recruitment Process:
- Screening call with HR;
- Manager Interview;
- Reference check;
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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