Admin & Collections Officer
2025-06-11T06:23:52+00:00
Pezesha
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https://pezesha.com/about-us
FULL_TIME
Kampala
Kampala
00256
Uganda
Finance
Admin & Office
2025-06-18T17:00:00+00:00
Uganda
8
Pezesha is a fast-growing fintech building scalable and responsible digital financial infrastructure for underserved MSMEs across Africa. Our mission is to close the $330 billion SME financing gap by enabling inclusive, data-driven credit solutions in collaboration with financial institutions, telecoms, and platforms. We are currently operational in Kenya, Uganda, and expanding across East Africa.
Role Overview
We are seeking a highly motivated Admin & Collections Officer to support our day-to-day administrative functions and assist with customer collections efforts in Uganda. This role is ideal for someone who thrives in a rapid, agile environment and is eager to learn and grow within the fintech industry.
Key Responsibilities
1. Administrative Support
- Assist in scheduling, filing, and maintaining organized physical and digital records
- Support logistics and coordination of internal and external meetings
- Handle basic procurement, stationery, and office supply tracking
- Maintain and update contact lists, customer data, and internal systems
- Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead
2. Collections Support
- Contact customers via phone or SMS to follow up on outstanding loan repayments
- Escalate high-risk accounts and propose follow-up strategies
- Maintain accurate records of communication and customer interactions
- Support with updating repayment reports and daily collection tracking
- Liaise with the tech and credit teams to troubleshoot customer account issues
- Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.
- Adhoc tasks - Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.
Qualifications & Skills
- Diploma or Bachelor’s degree in Business Administration, Finance, or a related field
- Strong communication skills (written and verbal) in English and Luganda
- Excellent organizational and time management abilities
- Basic proficiency in Microsoft Office (especially Excel and Google Sheets)
- A proactive, can-do attitude with a strong sense of ownership and accountability
- Previous work experience in a customer-facing or administrative role is an added advantage
What You’ll Gain
- Hands-on experience working in a high-growth fintech
- Exposure to real-world credit operations and MSME financial inclusion
- Mentorship and learning opportunities with experienced professionals
- The opportunity to make a meaningful impact in Uganda’s financial inclusion journey
Administrative Support
Assist in scheduling, filing, and maintaining organized physical and digital records
Support logistics and coordination of internal and external meetings
Handle basic procurement, stationery, and office supply tracking
Maintain and update contact lists, customer data, and internal systems
Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead
2. Collections Support
Contact customers via phone or SMS to follow up on outstanding loan repayments
Escalate high-risk accounts and propose follow-up strategies
Maintain accurate records of communication and customer interactions
Support with updating repayment reports and daily collection tracking
Liaise with the tech and credit teams to troubleshoot customer account issues
Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.
Adhoc tasks - Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.
Diploma or Bachelor’s degree in Business Administration, Finance, or a related field
Strong communication skills (written and verbal) in English and Luganda
Excellent organizational and time management abilities
Basic proficiency in Microsoft Office (especially Excel and Google Sheets)
A proactive, can-do attitude with a strong sense of ownership and accountability
Previous work experience in a customer-facing or administrative role is an added advantage
No Requirements
JOB-684920f845c25
Vacancy title:
Admin & Collections Officer
[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]
Jobs at:
Pezesha
Deadline of this Job:
Wednesday, June 18 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Wednesday, June 11 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Pezesha is a fast-growing fintech building scalable and responsible digital financial infrastructure for underserved MSMEs across Africa. Our mission is to close the $330 billion SME financing gap by enabling inclusive, data-driven credit solutions in collaboration with financial institutions, telecoms, and platforms. We are currently operational in Kenya, Uganda, and expanding across East Africa.
Role Overview
We are seeking a highly motivated Admin & Collections Officer to support our day-to-day administrative functions and assist with customer collections efforts in Uganda. This role is ideal for someone who thrives in a rapid, agile environment and is eager to learn and grow within the fintech industry.
Key Responsibilities
1. Administrative Support
- Assist in scheduling, filing, and maintaining organized physical and digital records
- Support logistics and coordination of internal and external meetings
- Handle basic procurement, stationery, and office supply tracking
- Maintain and update contact lists, customer data, and internal systems
- Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead
2. Collections Support
- Contact customers via phone or SMS to follow up on outstanding loan repayments
- Escalate high-risk accounts and propose follow-up strategies
- Maintain accurate records of communication and customer interactions
- Support with updating repayment reports and daily collection tracking
- Liaise with the tech and credit teams to troubleshoot customer account issues
- Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.
- Adhoc tasks - Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.
Qualifications & Skills
- Diploma or Bachelor’s degree in Business Administration, Finance, or a related field
- Strong communication skills (written and verbal) in English and Luganda
- Excellent organizational and time management abilities
- Basic proficiency in Microsoft Office (especially Excel and Google Sheets)
- A proactive, can-do attitude with a strong sense of ownership and accountability
- Previous work experience in a customer-facing or administrative role is an added advantage
What You’ll Gain
- Hands-on experience working in a high-growth fintech
- Exposure to real-world credit operations and MSME financial inclusion
- Mentorship and learning opportunities with experienced professionals
- The opportunity to make a meaningful impact in Uganda’s financial inclusion journey
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
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