Agri Customer Support Officer
2025-10-05T06:32:13+00:00
Urban Greens
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_6044/logo/Urban%20Greens.png
https://urbangreensltd.com/
FULL_TIME
Kampala, Uganda
Uganda
00256
Uganda
Professional Services
Customer Service
2025-10-19T17:00:00+00:00
Uganda
8
About Urban Greens
Urban Greens Ltd is an agritech business focused on making hydroponics & aquaponics accessible to urban growers. We believe in transforming urban landscapes by providing sustainable and healthier food sources. By promoting urban food production, we aim to generate quality jobs, income, and benefit the climate and environment. The company has 18 employees based at our demo farm in Kansanga, Kampala. We operate a growing network of urban growers that sell their production back to us.
Role Overview
The Agri Customer Support Officer will be the primary, client-facing representative for all Urban Greens system customers. This role is crucial for ensuring a seamless, positive, and coordinated customer experience throughout the entire client lifecycle—from initial setup and operational support to harvest and buy-back.
The ideal candidate possesses a strong Agri-business/engineering background to effectively understand and communicate our system's technology, coupled with exceptional coordination, communication, and customer service skills. The agri customer support officer acts as the internal champion for the customer, ensuring timely and clear execution of all scheduled activities.
Key Responsibilities
1. Client Management & Coordination:
● Serve as the primary customer liaison for all accounts.
● Proactively manage all operational logistics, including coordinating input/product deliveries and overseeing the client buy-back program.
● Lead the client onboarding process and manage general customer inquiries.
2. Sales Support & Documentation:
• Provide technical support to the sales team by assisting with BOQ and quotation development
● Maintain accurate records of all customer interactions and sales support activities within the CRM system.
3. Customer satisfaction:
● Collect, synthesize, and report client feedback to internal product and operations teams to drive service and system improvements.
Qualifications and skills
● Degree: Bachelor's degree in Agricultural Engineering and/or Agri-Business Development, or a closely related field.
● Experience: 2-3 years of experience in an AgriTech customer-facing role.
Understanding of hydro- and aquaponics technology is a plus. Must be capable of assisting with BoQ and Quotation development and simplifying complex system details for clients.
● Communication & Coordination: Exceptional verbal and written communication skills, coupled with superior organization and detail orientation for coordinating all customer logistics (visits, deliveries, etc.) and preparing accurate quotations.
● Customer Success Focus: Proven customer-centric mindset, professional demeanor, and ability to proactively manage relationships, resolve operational issues, and collaborate effectively with internal teams.
● Software Proficiency: Proficiency in using CRM software and standard office tools.
What We Offer
● A 1-year contract with the first six months probation period
● Starting Date: As Soon As Possible
● Competitive salary based on experience.
● Opportunity to be a change maker in the growing urban farming sector in Kampala.
● Professional development opportunities.
● A dynamic, mission-driven work environment.
Key Responsibilities 1. Client Management & Coordination: ● Serve as the primary customer liaison for all accounts. ● Proactively manage all operational logistics, including coordinating input/product deliveries and overseeing the client buy-back program. ● Lead the client onboarding process and manage general customer inquiries. 2. Sales Support & Documentation: • Provide technical support to the sales team by assisting with BOQ and quotation development ● Maintain accurate records of all customer interactions and sales support activities within the CRM system. 3. Customer satisfaction: ● Collect, synthesize, and report client feedback to internal product and operations teams to drive service and system improvements.
Qualifications and skills ● Degree: Bachelor's degree in Agricultural Engineering and/or Agri-Business Development, or a closely related field. ● Experience: 2-3 years of experience in an AgriTech customer-facing role. Understanding of hydro- and aquaponics technology is a plus. Must be capable of assisting with BoQ and Quotation development and simplifying complex system details for clients. ● Communication & Coordination: Exceptional verbal and written communication skills, coupled with superior organization and detail orientation for coordinating all customer logistics (visits, deliveries, etc.) and preparing accurate quotations. ● Customer Success Focus: Proven customer-centric mindset, professional demeanor, and ability to proactively manage relationships, resolve operational issues, and collaborate effectively with internal teams. ● Software Proficiency: Proficiency in using CRM software and standard office tools.
JOB-68e210ed40da7
Vacancy title:
Agri Customer Support Officer
[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service]
Jobs at:
Urban Greens
Deadline of this Job:
Sunday, October 19 2025
Duty Station:
Kampala, Uganda | Uganda | Uganda
Summary
Date Posted: Sunday, October 5 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About Urban Greens
Urban Greens Ltd is an agritech business focused on making hydroponics & aquaponics accessible to urban growers. We believe in transforming urban landscapes by providing sustainable and healthier food sources. By promoting urban food production, we aim to generate quality jobs, income, and benefit the climate and environment. The company has 18 employees based at our demo farm in Kansanga, Kampala. We operate a growing network of urban growers that sell their production back to us.
Role Overview
The Agri Customer Support Officer will be the primary, client-facing representative for all Urban Greens system customers. This role is crucial for ensuring a seamless, positive, and coordinated customer experience throughout the entire client lifecycle—from initial setup and operational support to harvest and buy-back.
The ideal candidate possesses a strong Agri-business/engineering background to effectively understand and communicate our system's technology, coupled with exceptional coordination, communication, and customer service skills. The agri customer support officer acts as the internal champion for the customer, ensuring timely and clear execution of all scheduled activities.
Key Responsibilities
1. Client Management & Coordination:
● Serve as the primary customer liaison for all accounts.
● Proactively manage all operational logistics, including coordinating input/product deliveries and overseeing the client buy-back program.
● Lead the client onboarding process and manage general customer inquiries.
2. Sales Support & Documentation:
• Provide technical support to the sales team by assisting with BOQ and quotation development
● Maintain accurate records of all customer interactions and sales support activities within the CRM system.
3. Customer satisfaction:
● Collect, synthesize, and report client feedback to internal product and operations teams to drive service and system improvements.
Qualifications and skills
● Degree: Bachelor's degree in Agricultural Engineering and/or Agri-Business Development, or a closely related field.
● Experience: 2-3 years of experience in an AgriTech customer-facing role.
Understanding of hydro- and aquaponics technology is a plus. Must be capable of assisting with BoQ and Quotation development and simplifying complex system details for clients.
● Communication & Coordination: Exceptional verbal and written communication skills, coupled with superior organization and detail orientation for coordinating all customer logistics (visits, deliveries, etc.) and preparing accurate quotations.
● Customer Success Focus: Proven customer-centric mindset, professional demeanor, and ability to proactively manage relationships, resolve operational issues, and collaborate effectively with internal teams.
● Software Proficiency: Proficiency in using CRM software and standard office tools.
What We Offer
● A 1-year contract with the first six months probation period
● Starting Date: As Soon As Possible
● Competitive salary based on experience.
● Opportunity to be a change maker in the growing urban farming sector in Kampala.
● Professional development opportunities.
● A dynamic, mission-driven work environment.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Urban Greens believes in an inspiring, fair, and balanced workplace. Women are especially encouraged to apply.
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