Assistant Claims Analyst
2025-11-15T11:22:28+00:00
CIC Insurance Group PLC
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FULL_TIME
kampala
Kampala
00256
Uganda
Insurance
Insurance
2025-11-24T17:00:00+00:00
Uganda
8
PURPOSE:
To ensure efficient and accurate processing, assessment, and settlement of claims in line with company policies, regulatory requirements, and service standards while safeguarding the company against fraudulent or unjustified claims.
PRIMARY RESPONSIBILITIES:
A. Claims Processing & Assessment
- Receive, register, and acknowledge claims from policyholders.
- Review and verify the completeness of claim documents and reports.
- Assess claims against policy terms, exclusions.
- Recommend approval, rejection, or further investigation of claims.
- Analyze intimated claims and advise the client on supporting claims documents.
- Process fully documented claims and refer any suspicious claims to the supervisor.
- Review claims reserve on a continuous basis in view of new developments and close files where all payments have been made.
- Facilitate reinsurance recoveries by submitting claim documents when they fall due.
B. Customer Service & Stakeholder Management
- Respond to inquiries from clients, providers, and intermediaries on claim matters.
- Provide guidance to clients on claim requirements, processes, and timelines.
- Build and maintain strong relationships with policy holders.
- Issue discharge vouchers and ensure execution by the client.
- Follow up on claims payments.
C. Compliance & Reporting
- Ensure claims are processed in compliance with company policies, service level agreements, and regulatory guidelines.
- Maintain accurate records of all claims.
- Prepare periodic reports on claims performance, trends, and risks for management decision-making.
Key Skills, Knowledge, Experience and Behavioral Competencies
Academic and Professional Requirements:
- Bachelor’s degree in actuarial science or Related field.
- Diploma in Insurance
- Minimum of 2 years’ relevant experience.
Skills and Competencies:
- Analytical & Problem-Solving Skills
- Attention to Detail
- Excellent communication, presentation, and interpersonal skills.
- High integrity, self-driven, goal-oriented, and able to work with minimal supervision.
- Customer Service Orientation
- CIC Insurance Values
CIC Group is committed to providing excellent service, spur further growth and employees are required to align their behavior to the following core values as critical to driving their performance.
- Integrity- Be fair and transparent
- Dynamism- Be passionate and innovative
- Performance- Be efficient and results driven
- Co-operation- Live the Co-operative spirit
A. Claims Processing & Assessment Receive, register, and acknowledge claims from policyholders. Review and verify the completeness of claim documents and reports. Assess claims against policy terms, exclusions. Recommend approval, rejection, or further investigation of claims. Analyze intimated claims and advise the client on supporting claims documents. Process fully documented claims and refer any suspicious claims to the supervisor. Review claims reserve on a continuous basis in view of new developments and close files where all payments have been made. Facilitate reinsurance recoveries by submitting claim documents when they fall due. B. Customer Service & Stakeholder Management Respond to inquiries from clients, providers, and intermediaries on claim matters. Provide guidance to clients on claim requirements, processes, and timelines. Build and maintain strong relationships with policy holders. Issue discharge vouchers and ensure execution by the client. Follow up on claims payments. C. Compliance & Reporting Ensure claims are processed in compliance with company policies, service level agreements, and regulatory guidelines. Maintain accurate records of all claims. Prepare periodic reports on claims performance, trends, and risks for management decision-making.
Bachelor’s degree in actuarial science or Related field. Diploma in Insurance Minimum of 2 years’ relevant experience.
JOB-69186274473fb
Vacancy title:
Assistant Claims Analyst
[Type: FULL_TIME, Industry: Insurance, Category: Insurance]
Jobs at:
CIC Insurance Group PLC
Deadline of this Job:
Monday, November 24 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Saturday, November 15 2025, Base Salary: Not Disclosed
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JOB DETAILS:
PURPOSE:
To ensure efficient and accurate processing, assessment, and settlement of claims in line with company policies, regulatory requirements, and service standards while safeguarding the company against fraudulent or unjustified claims.
PRIMARY RESPONSIBILITIES:
A. Claims Processing & Assessment
- Receive, register, and acknowledge claims from policyholders.
- Review and verify the completeness of claim documents and reports.
- Assess claims against policy terms, exclusions.
- Recommend approval, rejection, or further investigation of claims.
- Analyze intimated claims and advise the client on supporting claims documents.
- Process fully documented claims and refer any suspicious claims to the supervisor.
- Review claims reserve on a continuous basis in view of new developments and close files where all payments have been made.
- Facilitate reinsurance recoveries by submitting claim documents when they fall due.
B. Customer Service & Stakeholder Management
- Respond to inquiries from clients, providers, and intermediaries on claim matters.
- Provide guidance to clients on claim requirements, processes, and timelines.
- Build and maintain strong relationships with policy holders.
- Issue discharge vouchers and ensure execution by the client.
- Follow up on claims payments.
C. Compliance & Reporting
- Ensure claims are processed in compliance with company policies, service level agreements, and regulatory guidelines.
- Maintain accurate records of all claims.
- Prepare periodic reports on claims performance, trends, and risks for management decision-making.
Key Skills, Knowledge, Experience and Behavioral Competencies
Academic and Professional Requirements:
- Bachelor’s degree in actuarial science or Related field.
- Diploma in Insurance
- Minimum of 2 years’ relevant experience.
Skills and Competencies:
- Analytical & Problem-Solving Skills
- Attention to Detail
- Excellent communication, presentation, and interpersonal skills.
- High integrity, self-driven, goal-oriented, and able to work with minimal supervision.
- Customer Service Orientation
- CIC Insurance Values
CIC Group is committed to providing excellent service, spur further growth and employees are required to align their behavior to the following core values as critical to driving their performance.
- Integrity- Be fair and transparent
- Dynamism- Be passionate and innovative
- Performance- Be efficient and results driven
- Co-operation- Live the Co-operative spirit
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
Interested and qualified? Click here to apply
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