Assistant Collections Team Leader - Digital Collections
2025-10-02T12:50:21+00:00
Numida
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_3266/logo/Numida.jpg
https://numida.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Financial Services
Admin & Office
2025-10-09T17:00:00+00:00
Uganda
8
We are seeking a passionate and driven leader to oversee and guide a team of Digital Collections Officers (DCOs) through a period of rapid growth and continuous process improvement. In this role, you will co-lead the collections team to ensure recovery on Non-Performing Loans (NPLs) in line with the 30 DPD KPI target. The position carries wide-ranging responsibilities, high expectations, and direct impact on the company’s profitability and long-term goals.
As a member of the Collections Team, you will contribute to Collections Targets, drive team performance, and report directly to the Collections Manager while working closely with the Credit Operations Manager. You will also lead the daily operations of a team of at least six DCOs.
Key Responsibilities
Collections Performance
- Ensure that the current team, consisting of 6-10 officers is adequately performing against targets, and prioritize support in a timely manner.
- Ensure consistent delivery against the 30 DPD collections KPI.
- Track and analyze performance metrics daily, weekly, and monthly to maintain progress.
- Oversee accurate recording of payment plans in the system and ensure diligent follow-up.
- Review disposition reports to confirm that collection efforts and next steps are properly documented.
- Implement and oversee performance management processes that align with company objectives.
- Meet your own collections target while supporting the team to achieve theirs.
- Manage team resourcing and leave schedules to maintain sufficient coverage.
- Step in to support officers on leave by handling their SOP lists and following up on client payment plans.
Team management
- Support recruitment, training, and onboarding of new hires and direct reports.
- Conduct regular coaching, monthly one-on-one check-ins, feedback sessions, and group training sessions.
- Lead weekly team meetings to review progress and address challenges.
- Ensure daily SOP lists are fully actioned before the end of each day.
- Monitor call activity and ensure officers achieve the standard unique client’s target.
- Develop tactical solutions for managing intentional defaulters and escalate cases to CBAs where necessary.
- Gain a solid understanding of CBA operations, including targets, SOPs, tools, field planning, and EDCs, as you will be required to provide relief support to the ACTL–Field Collections during their leave.
Cross functional support
- Work with the Product team on experiments to enhance service quality and improve CRO/Collections efficiency.
- Share team insights and co-lead development of tools, processes, and reporting systems in collaboration with other departments.
- Take ownership of additional team initiatives as directed by credit management.
- Credit enhancement-identify opportunities that will improve the credit process and reduce credit risk
- Comply with regulatory requirements.
WHO YOU ARE
- You believe in the power of small business growth to drive community development and help small business owners achieve their dreams.
- You have high integrity and a commitment to providing excellent customer experience, even in collections
- A strong people leader who inspires, trains, and coaches’ individuals to achieve outstanding performance.
- Process-oriented with the ability to design solutions that improve efficiency and scalability.
- Ambitious and results-driven, always striving to exceed expectations.
- A proactive self-starter, comfortable in a dynamic, fast-paced, start-up environment.
- Humble, approachable, and an active listener who fosters open communication.
- Dedicated to continuous learning and committed to cultivating a learning culture within your team.
SKILLS & QUALIFICATIONS
- Prior experience in collections of 5+ yrs and managing teams in high-growth environments is essential.
- Bachelor’s degree in Microfinance, Economics, Business Administration, Commerce, or a related field.
- People manager with strong leadership skills of 2-3 years.
- Proficiency with digital tools such as Google Drive, Google Sheets, and Google Docs.
- Excellent organizational skills and attention to detail.
- Strong interpersonal skills with high emotional intelligence and empathy.
Collections Performance Ensure that the current team, consisting of 6-10 officers is adequately performing against targets, and prioritize support in a timely manner. Ensure consistent delivery against the 30 DPD collections KPI. Track and analyze performance metrics daily, weekly, and monthly to maintain progress. Oversee accurate recording of payment plans in the system and ensure diligent follow-up. Review disposition reports to confirm that collection efforts and next steps are properly documented. Implement and oversee performance management processes that align with company objectives. Meet your own collections target while supporting the team to achieve theirs. Manage team resourcing and leave schedules to maintain sufficient coverage. Step in to support officers on leave by handling their SOP lists and following up on client payment plans. Team management Support recruitment, training, and onboarding of new hires and direct reports. Conduct regular coaching, monthly one-on-one check-ins, feedback sessions, and group training sessions. Lead weekly team meetings to review progress and address challenges. Ensure daily SOP lists are fully actioned before the end of each day. Monitor call activity and ensure officers achieve the standard unique client’s target. Develop tactical solutions for managing intentional defaulters and escalate cases to CBAs where necessary. Gain a solid understanding of CBA operations, including targets, SOPs, tools, field planning, and EDCs, as you will be required to provide relief support to the ACTL–Field Collections during their leave. Cross functional support Work with the Product team on experiments to enhance service quality and improve CRO/Collections efficiency. Share team insights and co-lead development of tools, processes, and reporting systems in collaboration with other departments. Take ownership of additional team initiatives as directed by credit management. Credit enhancement-identify opportunities that will improve the credit process and reduce credit risk Comply with regulatory requirements.
Prior experience in collections of 5+ yrs and managing teams in high-growth environments is essential. Bachelor’s degree in Microfinance, Economics, Business Administration, Commerce, or a related field. People manager with strong leadership skills of 2-3 years. Proficiency with digital tools such as Google Drive, Google Sheets, and Google Docs. Excellent organizational skills and attention to detail. Strong interpersonal skills with high emotional intelligence and empathy.
JOB-68de750d88559
Vacancy title:
Assistant Collections Team Leader - Digital Collections
[Type: FULL_TIME, Industry: Financial Services, Category: Admin & Office]
Jobs at:
Numida
Deadline of this Job:
Thursday, October 9 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, October 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
We are seeking a passionate and driven leader to oversee and guide a team of Digital Collections Officers (DCOs) through a period of rapid growth and continuous process improvement. In this role, you will co-lead the collections team to ensure recovery on Non-Performing Loans (NPLs) in line with the 30 DPD KPI target. The position carries wide-ranging responsibilities, high expectations, and direct impact on the company’s profitability and long-term goals.
As a member of the Collections Team, you will contribute to Collections Targets, drive team performance, and report directly to the Collections Manager while working closely with the Credit Operations Manager. You will also lead the daily operations of a team of at least six DCOs.
Key Responsibilities
Collections Performance
- Ensure that the current team, consisting of 6-10 officers is adequately performing against targets, and prioritize support in a timely manner.
- Ensure consistent delivery against the 30 DPD collections KPI.
- Track and analyze performance metrics daily, weekly, and monthly to maintain progress.
- Oversee accurate recording of payment plans in the system and ensure diligent follow-up.
- Review disposition reports to confirm that collection efforts and next steps are properly documented.
- Implement and oversee performance management processes that align with company objectives.
- Meet your own collections target while supporting the team to achieve theirs.
- Manage team resourcing and leave schedules to maintain sufficient coverage.
- Step in to support officers on leave by handling their SOP lists and following up on client payment plans.
Team management
- Support recruitment, training, and onboarding of new hires and direct reports.
- Conduct regular coaching, monthly one-on-one check-ins, feedback sessions, and group training sessions.
- Lead weekly team meetings to review progress and address challenges.
- Ensure daily SOP lists are fully actioned before the end of each day.
- Monitor call activity and ensure officers achieve the standard unique client’s target.
- Develop tactical solutions for managing intentional defaulters and escalate cases to CBAs where necessary.
- Gain a solid understanding of CBA operations, including targets, SOPs, tools, field planning, and EDCs, as you will be required to provide relief support to the ACTL–Field Collections during their leave.
Cross functional support
- Work with the Product team on experiments to enhance service quality and improve CRO/Collections efficiency.
- Share team insights and co-lead development of tools, processes, and reporting systems in collaboration with other departments.
- Take ownership of additional team initiatives as directed by credit management.
- Credit enhancement-identify opportunities that will improve the credit process and reduce credit risk
- Comply with regulatory requirements.
WHO YOU ARE
- You believe in the power of small business growth to drive community development and help small business owners achieve their dreams.
- You have high integrity and a commitment to providing excellent customer experience, even in collections
- A strong people leader who inspires, trains, and coaches’ individuals to achieve outstanding performance.
- Process-oriented with the ability to design solutions that improve efficiency and scalability.
- Ambitious and results-driven, always striving to exceed expectations.
- A proactive self-starter, comfortable in a dynamic, fast-paced, start-up environment.
- Humble, approachable, and an active listener who fosters open communication.
- Dedicated to continuous learning and committed to cultivating a learning culture within your team.
SKILLS & QUALIFICATIONS
- Prior experience in collections of 5+ yrs and managing teams in high-growth environments is essential.
- Bachelor’s degree in Microfinance, Economics, Business Administration, Commerce, or a related field.
- People manager with strong leadership skills of 2-3 years.
- Proficiency with digital tools such as Google Drive, Google Sheets, and Google Docs.
- Excellent organizational skills and attention to detail.
- Strong interpersonal skills with high emotional intelligence and empathy.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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