Vacancy title:
CRB Officer

[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]

Jobs at:
Tropical Bank Ltd

Deadline of this Job:
Thursday, October 2 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Monday, September 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

REPORTS TO: SENIOR CRB SUPERVISOR

Main Purpose of the Job

Manage the bank’s interactions with credit reference bureaus, oversee credit data quality, and ensuring compliance with credit reporting standards

Responsibilities /Key Deliverables
1. Provide Regular guidance and training to all staff involved in the sharing and using of credit data through the Credit Reference Bureau.
2. Coordinate and assist in resolving all disputes/queries from clients and the Bureaus regarding wrong data submitted to the CRB – forward responses to the Senior CRB Officer for review and onward communication to the Bureaus.
3. Receive invoices and process timely payments to the CRB service providers to avoid penalties and ensures the smooth operation of our credit data management.
4. Close all paid-off credit facilities, extraction, and weekly circulation of reports.
5. Take remedial action for all Pending Accounts on the Bureaus.
6. Analyze input and output CRB files to identify data gaps and follow up on data correction by branches.
7. Remain updated on changes in regulations and ensure the bank’s credit reporting practices align with current standards.
8. Identify aspects in processes and systems that can affect the data quality and raise these aspects with the senior CRB officer for resolution.
9. Resolve issues raised by branches and CRB related to the credit reference process.
10. Meet the bank's expected service standards.
11. Perform monthly reconciliations to make payments to service providers.
12. Create new users and track the user database on the Credit Reference Bureau.
13. Handle opening new loan accounts and any other account-related issues.
14. Ensure CRB data files and other documents are filed and locked appropriately.

Financial Responsibility
• Responsible for the individual CRB Budget and targets

Person Specification
Education & Training
• Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.

Skills & Experience
• Experience in banking is an added advantage.
Business Behaviours
• Excellent communication and presentation skills.
• High ethical standards and integrity.
• Neutrality and independence of judgment
• Problem-solving abilities.
• Proficiency in English Language and any other local language, preferably Luganda

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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