Role Summary

The Channel Operations Specialist is responsible for ensuring the availability, stability, and performance of PalmPay’s POS and card payment channels. The role supports smooth transaction processing, resolves channel-related issues, and works closely with internal teams and external partners to deliver a reliable payment experience for customers and merchants.

Key Responsibilities

• Monitor and ensure the availability, stability, and reliability of POS and card payment channels
• Support daily production operations and transaction processing systems
• Investigate and resolve system downtimes, transaction failures, and channel disruptions
• Provide technical support for transaction-related and settlement issues
• Proactively monitor transactions and systems to identify and address potential issues
• Analyse application and transaction logs to diagnose and resolve incidents
• Liaise with switching partners and service providers for prompt issue resolution
• Track, document, and report channel incidents and downtime
• Collaborate with Technology and Product teams to improve system performance and customer experience

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum of 3 years’ experience supporting card payment systems or financial transaction platforms
• Experience working with POS, card processing, or payment switching environments

Skills & Competencies

• Strong understanding of card payment systems and transaction flows
• Knowledge of ISO 8583 messaging is an added advantage
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple tasks in a fast-paced operational environment
• Strong service orientation and attention to detail
• Proficiency in Microsoft Excel and basic reporting tools

Knowledge & Attributes

• Familiarity with fintech or digital payment environments
• Ability to work collaboratively with internal teams and external partners
• Strong sense of responsibility, reliability, and operational discipline

• Monitor and ensure the availability, stability, and reliability of POS and card payment channels
• Support daily production operations and transaction processing systems
• Investigate and resolve system downtimes, transaction failures, and channel disruptions
• Provide technical support for transaction-related and settlement issues
• Proactively monitor transactions and systems to identify and address potential issues
• Analyse application and transaction logs to diagnose and resolve incidents
• Liaise with switching partners and service providers for prompt issue resolution
• Track, document, and report channel incidents and downtime
• Collaborate with Technology and Product teams to improve system performance and customer experience

• Strong understanding of card payment systems and transaction flows
• Knowledge of ISO 8583 messaging is an added advantage
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple tasks in a fast-paced operational environment
• Strong service orientation and attention to detail
• Proficiency in Microsoft Excel and basic reporting tools

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum of 3 years’ experience supporting card payment systems or financial transaction platforms
• Experience working with POS, card processing, or payment switching environments