NIC Life Assurance Company Limited is a wholly owned subsidiary of NIC Holdings Limited. NIC Life Assurance was incorporated on 3rd March, 2014 and took over the Life insurance businesses of NIC in compliance with the legal requirement for separation of insurance businesses under the Insurance (Amendment) Act.

NIC Life is seeking to recruit a suitably qualified and experienced person to take up a position of Chief Operations & Business Development Officer.

Reports to : Managing Director

Purpose : Responsible for providing strategic leadership and oversight of NIC Life’s core operations while driving sustainable business growth. 

The role ensures operational excellence, regulatory compliance, customer-centric service delivery, and profitable expansion through effective distribution, partnerships, and product-market execution.

Key Result Areas:

1. Operations Leadership

• Provide overall leadership and direction for life insurance operations including underwriting, policy administration, claims, customer service, and agency/bancassurance operations.
• Design, implement, and continuously improve operational processes to enhance efficiency, quality, turnaround time, and cost control.
• Establish and monitor operational KPIs, service level agreements (SLAs), and performance dashboards.
• Ensure strong risk management, internal controls, and business continuity across operations.
• Oversee vendor and outsourcing arrangements to ensure value for money and service quality.

2. Business Development & Growth

• Develop and execute the company’s business development and distribution strategy aligned to NIC Life’s corporate objectives.
• Drive premium growth through agencies, bancassurance, corporate sales, digital channels, and strategic partnerships.
• Identify new markets, customer segments, and growth opportunities for life assurance products.
• Lead negotiations and management of key partnerships, including banks, brokers, affinity groups, and corporate clients.
• Oversee sales performance management, incentive schemes, and productivity improvement initiatives.
• Prepare and present operational and business development reports to Management.

3. Product & Market Execution

• Collaborate with Product Development, Actuarial, and Marketing teams to launch competitive life insurance products.
• Ensure effective product positioning, pricing discipline, and go-to-market execution.
• Monitor market trends, competitor activity, and customer insights to inform business decisions.

4. Customer Experience & Service Excellence

• Champion a customer-first culture across operations and distribution channels.
• Ensure timely, fair, and compliant claims settlement and policy servicing.
• Implement customer experience improvement initiatives and digital service enhancements.

5. Digital Transformation & Process Automation

• Lead digitalization of operations and sales processes to improve efficiency and scalability.
• Support implementation of core insurance systems, CRM, workflow automation, and data analytics tools.
• Use data and analytics to drive operational and sales decisions.

6. Leadership and Human Capital

• Build, lead, and develop high-performing operations and business development teams.
• Support talent development, succession planning, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.

7. Perform any other duties assigned by supervisor

Key Performance Indicators (KPIs)

• Gross Written Premium (GWP) growth and market share
• Operational efficiency and cost ratios
• Claims turnaround time and service quality metrics
• Customer satisfaction and retention rates
• Sales productivity and channel performance
• Regulatory compliance and audit outcomes

Job Qualifications and Experience:

• Bachelor’s degree in Insurance, Business Administration, Finance, Actuarial Science, or a related field.
• Master’s degree (MBA, MSc Insurance, or equivalent) is an added advantage.
• Professional qualifications in insurance are desirable.
• Minimum of 7 years’ experience in the insurance industry, with significant experience in life Assurance operations and business development.
• Proven track record in driving business growth and managing large operational teams.

Job skills and abilities:

• Strong knowledge of insurance principles, policy wordings, and claims management processes.
• Excellent analytical, negotiation, and decision-making skills.
• Strong strategic and commercial acumen
• Deep understanding of life insurance operations and distribution models
• Excellent leadership and people management skills
• Strong analytical, problem-solving, and decision-making abilities
• Exceptional communication, negotiation, and stakeholder management skills
• High integrity and strong governance orientation

• Provide overall leadership and direction for life insurance operations including underwriting, policy administration, claims, customer service, and agency/bancassurance operations.
• Design, implement, and continuously improve operational processes to enhance efficiency, quality, turnaround time, and cost control.
• Establish and monitor operational KPIs, service level agreements (SLAs), and performance dashboards.
• Ensure strong risk management, internal controls, and business continuity across operations.
• Oversee vendor and outsourcing arrangements to ensure value for money and service quality.
• Develop and execute the company’s business development and distribution strategy aligned to NIC Life’s corporate objectives.
• Drive premium growth through agencies, bancassurance, corporate sales, digital channels, and strategic partnerships.
• Identify new markets, customer segments, and growth opportunities for life assurance products.
• Lead negotiations and management of key partnerships, including banks, brokers, affinity groups, and corporate clients.
• Oversee sales performance management, incentive schemes, and productivity improvement initiatives.
• Prepare and present operational and business development reports to Management.
• Collaborate with Product Development, Actuarial, and Marketing teams to launch competitive life insurance products.
• Ensure effective product positioning, pricing discipline, and go-to-market execution.
• Monitor market trends, competitor activity, and customer insights to inform business decisions.
• Champion a customer-first culture across operations and distribution channels.
• Ensure timely, fair, and compliant claims settlement and policy servicing.
• Implement customer experience improvement initiatives and digital service enhancements.
• Lead digitalization of operations and sales processes to improve efficiency and scalability.
• Support implementation of core insurance systems, CRM, workflow automation, and data analytics tools.
• Use data and analytics to drive operational and sales decisions.
• Build, lead, and develop high-performing operations and business development teams.
• Support talent development, succession planning, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Perform any other duties assigned by supervisor

• Strong knowledge of insurance principles, policy wordings, and claims management processes.
• Excellent analytical, negotiation, and decision-making skills.
• Strong strategic and commercial acumen
• Deep understanding of life insurance operations and distribution models
• Excellent leadership and people management skills
• Strong analytical, problem-solving, and decision-making abilities
• Exceptional communication, negotiation, and stakeholder management skills
• High integrity and strong governance orientation

• Bachelor’s degree in Insurance, Business Administration, Finance, Actuarial Science, or a related field.
• Master’s degree (MBA, MSc Insurance, or equivalent) is an added advantage.
• Professional qualifications in insurance are desirable.
• Minimum of 7 years’ experience in the insurance industry, with significant experience in life Assurance operations and business development.
• Proven track record in driving business growth and managing large operational teams.