Vacancy title:
Claims Analyst (Medical)

[Type: FULL_TIME, Industry: Insurance, Category: Finance, Insurance & Real Estate]

Jobs at:
Britam Insurance Company Uganda Limited

Deadline of this Job:
Saturday, August 2 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Thursday, July 24 2025, Base Salary: Not Disclosed

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Learn more about Britam Insurance Company Uganda Limited
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JOB DETAILS:

Job Purpose:

To assess and process medical insurance claims efficiently and fairly in line with Britam’s policy terms and claim’s philosophy, while ensuring client satisfaction and cost containment.

Key Responsibilities:

1. Verify submitted claims against policy benefits, exclusions, and limits.
2. Review clinical documentation and consult with internal medical personnel where required.
3. Liaise with hospitals and clients for clarifications and additional documentation.
4. Identify and flag irregular, high-cost, or potentially fraudulent claims.
5. Maintain accurate and timely claims records in the system.
6. Timely collection of reinsurance recoveries
7. Prepare claims reports and support reconciliation processes with providers.
8. Support claims audits and continuous process improvement initiatives. Adherence to service levels as set out for our mutual clients
9. Assess the loss ratios and ensuring that only quality business is retained.
10. Maintain high standard level of customer service
11. Liaise with intermediaries and direct clients on issues relating to their claims
12. Perform any other duties as may be assigned from time to time

Working Relationships

Internal Relationships:

•  Required to liaise and work closely with the other departments as may be necessary

External Relationships:

• Britam customers

• Insurance sector players

•       Business Partners

Knowledge, experience and qualifications required

1.     Bachelor’s degree in Business Related field

2.     Professional qualification in Insurance (Certificate CII,).

3.     Two to four years’ experience in medical insurance claims analysis.

4.     Familiarity with clinical procedures

5.     Strong attention to detail and analytical skills.

6.     Good communication skills and customer service orientation.

7.     Experience in customer, market and competitor understanding.

8.     Knowledge of Insurance regulatory requirements.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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