Clients Relations Officer
2025-08-01T08:08:21+00:00
Cerba Lancet Africa
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_10046/logo/cerba.png
https://www.cerbalancetafrica.com/
FULL_TIME
Field based; Upcountry
Uganda
00256
Uganda
Healthcare
Admin & Office
2025-08-10T17:00:00+00:00
Uganda
8
General description
The Client Relations Officer will support sales and Business development Team in generating business.
Position Overview:
- Key Responsibilities
- Sales
- Sell/Promote Lancet Uganda services as per the assigned target set.
- Meet set quantitative and qualitative targets
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution
- Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department
- Marketing
- Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
Business development
- Reach out to customer leads through cold calling
- Advise clients on creating profitable business by advising on the policies around our SLA’s.
- Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other
- Maintain or update business databases to ensure correct and accurate information.
Competencies Required to do the job
Technical Competencies:
- High level of numerical, analytical, conceptual, and problem-solving skills.
- Ability to influence, motivate and engage at all levels of the business.
- Detail oriented.
- Inspires and drives excellence in all aspects of work.
- Maintain confidentiality and integrity.
- Highly organised and flexible.
Behavioural Competencies:
- The ability to work autonomously and hold themselves accountable.
- Ability to work under pressure and meet set deadlines.
- Conflict management and dispute resolution capabilities
- Interact and communicate in a respectful manner taking into consideration the diverse cultures.
Qualifications
- Minimum holder of Bachelor’s Degree in Bio Chemistry or Science related degree
- Relevant experience.
- Class A Driving Permit
- Minimum of 1 to 2 Years Relevant Working Experience in Similar Role
- Willingness to work upcountry.
Sales Sell/Promote Lancet Uganda services as per the assigned target set. Meet set quantitative and qualitative targets Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services. Adhere to the steps outlined from the selling skills tool. Organize appointment and meetings (e.g CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff. Ensure that there is a return on investment in sales activities Develop a territory action plan to execute with proficiently on the agreed upon targets. Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department Marketing Promote marketing communications related to the various services we offer through the marketing material provided. Build & maintain relationships with key employees among our customers. Track and monitor the customer needs throughout their journey. Act as point of contact for compliments and complaints and manage appropriately. Ensure both the company and clients adhere to contract terms i.e SLA. Attend company sponsored events such as doctor conferences and meetings. Contributing to the development of marketing strategies. Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics. Business development Reach out to customer leads through cold calling Advise clients on creating profitable business by advising on the policies around our SLA’s. Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers. Other Maintain or update business databases to ensure correct and accurate information.
High level of numerical, analytical, conceptual, and problem-solving skills. Ability to influence, motivate and engage at all levels of the business. Detail oriented. Inspires and drives excellence in all aspects of work. Maintain confidentiality and integrity. Highly organised and flexible. Behavioural Competencies: The ability to work autonomously and hold themselves accountable. Ability to work under pressure and meet set deadlines. Conflict management and dispute resolution capabilities Interact and communicate in a respectful manner taking into consideration the diverse cultures.
Minimum holder of Bachelor’s Degree in Bio Chemistry or Science related degree Relevant experience. Class A Driving Permit Minimum of 1 to 2 Years Relevant Working Experience in Similar Role Willingness to work upcountry.
JOB-688c75f579334
Vacancy title:
Clients Relations Officer
[Type: FULL_TIME, Industry: Healthcare, Category: Admin & Office]
Jobs at:
Cerba Lancet Africa
Deadline of this Job:
Sunday, August 10 2025
Duty Station:
Field based; Upcountry | Uganda | Uganda
Summary
Date Posted: Friday, August 1 2025, Base Salary: Not Disclosed
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JOB DETAILS:
General description
The Client Relations Officer will support sales and Business development Team in generating business.
Position Overview:
- Key Responsibilities
- Sales
- Sell/Promote Lancet Uganda services as per the assigned target set.
- Meet set quantitative and qualitative targets
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution
- Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department
- Marketing
- Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
Business development
- Reach out to customer leads through cold calling
- Advise clients on creating profitable business by advising on the policies around our SLA’s.
- Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other
- Maintain or update business databases to ensure correct and accurate information.
Competencies Required to do the job
Technical Competencies:
- High level of numerical, analytical, conceptual, and problem-solving skills.
- Ability to influence, motivate and engage at all levels of the business.
- Detail oriented.
- Inspires and drives excellence in all aspects of work.
- Maintain confidentiality and integrity.
- Highly organised and flexible.
Behavioural Competencies:
- The ability to work autonomously and hold themselves accountable.
- Ability to work under pressure and meet set deadlines.
- Conflict management and dispute resolution capabilities
- Interact and communicate in a respectful manner taking into consideration the diverse cultures.
Qualifications
- Minimum holder of Bachelor’s Degree in Bio Chemistry or Science related degree
- Relevant experience.
- Class A Driving Permit
- Minimum of 1 to 2 Years Relevant Working Experience in Similar Role
- Willingness to work upcountry.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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