Vacancy title:
Concierge - Male

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service, Restaurant & Hospitality, Entertainment & Travel]

Jobs at:
Mbale Resort Hotel

Deadline of this Job:
Friday, February 20 2026

Duty Station:
Mbale | Mbale

Summary
Date Posted: Tuesday, February 17 2026, Base Salary: Not Disclosed

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Learn more about Mbale Resort Hotel
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JOB DETAILS:

Job Summary:

The Concierge (Male) serves as the guests’ primary point of contact for information, assistance, and local expertise. This role is responsible for enhancing the guest experience by providing personalized services, arranging transportation, and offering recommendations for local attractions.

Key Responsibilities:

Guest Assistance: Greet and welcome guests upon arrival, assist with luggage, and escort them to their rooms.

Information Services: Provide accurate information about hotel facilities, local attractions, restaurants, and cultural sites.

Arrangement of Services: Organize transportation (taxis, car rentals), book tours, and make restaurant or event reservations for guests.

Errand Running: Assist guests with mailing letters, purchasing items, or other reasonable requests.

Lobby Presence: Maintain a professional and welcoming presence in the lobby, anticipating guest needs.

Security Awareness: Be vigilant and report any suspicious activity or security concerns to the Front Office Manager or Security team.

Qualifications, Skills, and Experience:

Qualifications:

• Minimum of a High School Diploma (UACE) or a Certificate in Hospitality.

Experience:

• At least 2 years of experience in a front-facing role in a hotel, preferably as a Bellman, Doorman, or Concierge.

Skills:

• Impeccable grooming and a professional demeanor.
• Excellent communication skills and a warm, welcoming personality.
• Knowledge of Mbale and the surrounding Eastern Uganda region is a strong advantage.
• Physically fit, as the role involves standing for long periods and handling guest luggage.

Career Growth & Development

At Mbale Resort Hotel, we invest in our people. We provide:

• On-the-job training
• Mentorship and coaching
• Internal promotion opportunities
• Skills development aligned with industry standards

Your growth is our success.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates are invited to submit:

• A cover letter indicating the position applied for
• A detailed CV

Subject Line: Application – [Position Name]

Alternatively, applications may be submitted at our the HR Office during working hours.

Mbale Resort Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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