Vacancy title:
Customer Care Representative

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service, Admin & Office, Communications & Writing]

Jobs at:
iSON Xperiences

Deadline of this Job:
Friday, November 27 2026

Duty Station:
Kampala | Kampala

Summary
Date Posted: Saturday, November 14 2026, Base Salary: Not Disclosed

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JOB DETAILS:

ROLE SUMMARY

The Customer Care Representative will provide frontline support to customers by handling inquiries, resolving complaints, and offering timely and professional service. This role requires excellent communication skills, strong problem-solving abilities, and a high level of empathy to ensure a positive customer experience across all touchpoints. The Representative will work closely with team leaders, supervisors, and other departments to ensure customer satisfaction and adherence to company standards.

Required Qualifications, Knowledge and Experience.

• Degree or diploma in any related field (e.g., Business, Communication, IT, etc.)
• Excellent verbal and written communication skills
• Strong listening and problem-solving skills
• Proficient in MS Word, Excel, and basic data entry
• Ability to work in a fast-paced, team-oriented environment
• Knowledge of customer service tools and CRM systems is an added advantage
• High level of professionalism and customer focus
• Demonstrates patience, empathy, and a positive attitude

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Qualified candidates should submit an application letter, resume with contacts of three (3) professional referees, and copies of all relevant academic documents as ONE PDF FILE in person at Lourdel Towers, 3rd Floor, opposite Ministry of Public Service

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