Vacancy title:
Debt Collection Call Center Agents

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service]

Jobs at:
Ideon

Deadline of this Job:
Tuesday, September 16 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Wednesday, September 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Are you persuasive, resilient, and skilled at communication?
Join our team at IDEON as a Debt Collection Agent and play a key role in supporting our clients’ recovery operations.

Key Responsibilities:

• Make outbound calls to clients with overdue accounts.
  Negotiate repayment plans and follow up consistently.
  Maintain professionalism and empathy while ensuring compliance.
  Keep accurate records of calls, agreements, and customer commitments.
  
  Requirements:
• Excellent communication and negotiation skills.
  Fluency in English and at least one local language such as Luganda, Runyankole, Luo, Lugisu, Lusoga, or Rukiga.
  Persistence and ability to work under targets.
  Previous experience in collections, call centers, or sales is an added advantage.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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