Background

Housing Finance Bank is the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance. To attain its strategic objectives efficiently and effectively, Housing Finance Bank is seeking to hire a qualified, versatile, and self-driven individual for the position stated below.

Job Purpose

To provide high-impact executive, coordination and analytical support to the Executive Director / Chief Business Officer, enabling efficient business planning, performance monitoring, stakeholder coordination and execution tracking across the Business Division. The role supports delivery of the Bank’s revenue growth, portfolio quality and strategic objectives, and requires discretion, professionalism and strong organization in handling confidential information within a commercial banking environment.

Responsibilities / Key Deliverables

• Business Planning & Coordination: Coordinate consolidation of annual business plans, sales strategies, pipeline reviews and budgets/targets across segments. Ensure alignment between business plans, revenue targets and strategic growth priorities. Follow up with business heads to secure timely submission and execution of plans.
• Performance Management & Execution Tracking: Maintain a structured Business Performance Dashboard for the CBO covering revenue performance (asset and liability growth), portfolio quality (NPLs, PAR), sales pipeline and conversion rates, and progress on strategic initiatives. Track delivery of sales targets, key business initiatives and Executive Committee directives. Identify performance gaps and escalate issues requiring the ED’s/CBO’s attention.
• Executive & Governance Support: Coordinate preparation of EXCO papers, business performance updates and other strategic presentations. Track and follow through on actions from governance forums affecting the ED’s office and business action plans. Support execution of key transformation initiatives, including digital, ESG and financial inclusion programs. Ensure adherence to governance timelines and reporting standards. Coordinate strategic initiatives and special projects, tracking milestones, timelines and deliverables.
• Administrative Management: Organize and maintain confidential files and records – business reports, performance records, strategic plans and action trackers. Draft correspondence, memos, reports and presentations on behalf of the ED/CBO. Coordinate logistics for executive meetings, board meetings and special events. Manage office supplies, travel coordination and expense tracking for the ED/CBO office. Maintain efficient day-to-day operations of the ED/CBO office.
• Communication & Stakeholder Management: Facilitate effective communication between the ED/CBO and Senior Management, the Board, Regulators, Customers and Business Partners. Receive and handle visitors and enquiries professionally. Coordinate responses to internal and external requests. Organize key business meetings, reviews and workshops.

Financial Responsibility

No direct approval authority. Supports tracking of: Business budgets and sales performance against targets; Cost initiatives within business units; Budget control, expense management and administrative financial oversight for the ED/CBO office.

Person Specification

Education & Training

• Bachelor’s degree from a recognized university in Business Administration, Management, Finance, Economics, Banking, Public Administration or a related field.
• Professional certification in Project Management, Business Analysis or MIS is an added advantage.

Experience

• 3–5 years’ experience in executive support, ideally to senior executives or board-level management.
• Exposure to business performance coordination, strategy, MIS or business analysis.
• Experience in banking or financial services is highly preferred.

Skills & Competencies

• Strong written and verbal communication.
• Analytical and reporting capabilities (Excel, PowerPoint, dashboards), with the ability to synthesize complex information into executive insights.
• High attention to detail and execution discipline.
• Strong organization, multitasking, problem-solving and decision-making.
• Excellent presentation skills, with creativity and the ability to think on your feet.
• Ability to work effectively with a range of Partners and Stakeholders.
• High level of professionalism and discretion.

Business Behaviours

• Integrity, trustworthiness and confidentiality.
• Sound professional judgement.
• Initiative, adaptability and a strong sense of urgency.
• Ownership, accountability and results-orientation with strong follow-through.
• Collaborative, relationship-driven and solution-oriented.

• Coordinate consolidation of annual business plans, sales strategies, pipeline reviews and budgets/targets across segments.
• Ensure alignment between business plans, revenue targets and strategic growth priorities.
• Follow up with business heads to secure timely submission and execution of plans.
• Maintain a structured Business Performance Dashboard for the CBO covering revenue performance (asset and liability growth), portfolio quality (NPLs, PAR), sales pipeline and conversion rates, and progress on strategic initiatives.
• Track delivery of sales targets, key business initiatives and Executive Committee directives.
• Identify performance gaps and escalate issues requiring the ED’s/CBO’s attention.
• Coordinate preparation of EXCO papers, business performance updates and other strategic presentations.
• Track and follow through on actions from governance forums affecting the ED’s office and business action plans.
• Support execution of key transformation initiatives, including digital, ESG and financial inclusion programs.
• Ensure adherence to governance timelines and reporting standards.
• Coordinate strategic initiatives and special projects, tracking milestones, timelines and deliverables.
• Organize and maintain confidential files and records – business reports, performance records, strategic plans and action trackers.
• Draft correspondence, memos, reports and presentations on behalf of the ED/CBO.
• Coordinate logistics for executive meetings, board meetings and special events.
• Manage office supplies, travel coordination and expense tracking for the ED/CBO office.
• Maintain efficient day-to-day operations of the ED/CBO office.
• Facilitate effective communication between the ED/CBO and Senior Management, the Board, Regulators, Customers and Business Partners.
• Receive and handle visitors and enquiries professionally.
• Coordinate responses to internal and external requests.
• Organize key business meetings, reviews and workshops.

• Strong written and verbal communication.
• Analytical and reporting capabilities (Excel, PowerPoint, dashboards), with the ability to synthesize complex information into executive insights.
• High attention to detail and execution discipline.
• Strong organization, multitasking, problem-solving and decision-making.
• Excellent presentation skills, with creativity and the ability to think on your feet.
• Ability to work effectively with a range of Partners and Stakeholders.
• High level of professionalism and discretion.

• Bachelor’s degree from a recognized university in Business Administration, Management, Finance, Economics, Banking, Public Administration or a related field.
• Professional certification in Project Management, Business Analysis or MIS is an added advantage.