Field and Customer Engagement Officer
2025-08-19T03:08:23+00:00
A4C Internet Limited
https://www.greatzambiajobs.com/jsjobsdata/data/default_logo_company/defaultlogo.png
https://www.a4cinternet.co/
FULL_TIME
Kampala, Wakiso, Mukono, Entebbe
Kampala
00256
Uganda
Information Technology
Advertising & Marketing
2025-09-05T17:00:00+00:00
Uganda
8
About A4C Internet Limited:
A4C Internet Limited is a global leader in airtime sales and telecom partnerships, committed to delivering innovative solutions to connect individuals and businesses worldwide. With a subscriber base exceeding one million, we are at the forefront of digital transformation, offering unparalleled opportunities for growth and professional development.
JOB DESCRIPTION – Field & Customer Engagement Officer (20 Positions)
Position Title: Field & Customer Engagement Officer
Reports to: District Activation Officer / Regional Sales Coordinator
Location: Greater Kampala (Kampala, Wakiso, Mukono, Entebbe)
Employment Type: Full-time (Performance-driven)
Compensation: Basic stipend + commissions
Purpose of the Role
To drive customer acquisition, retention, and product usage of A4C’s three core offerings — One-Off Member Subscription, Airtime Bonus Model, and Digital Marketplace — through direct field engagement (door to door), community mobilization, and personalized customer support.
Key Responsibilities
- Customer Acquisition
- Recruit and onboard paid members (UGX 121,600 subscription or installment plan).
- Promote A4C airtime purchase & referral bonus model.
- Educate customers on accessing and using the A4C Marketplace.
- Community Engagement
- Organize and attend community meetings, SACCO gatherings, and local events.
- Build partnerships with local leaders, youth groups, and business associations.
- Represent A4C positively in every engagement, ensuring trust and brand credibility.
- Field Marketing & Activation
- Distribute branded materials and run activation campaigns.
- Set up demonstration booths in busy public areas (markets, transport hubs, universities).
- Use persuasive sales pitches to explain product benefits in both English and local languages.
- Customer Support & Retention
- Assist customers with app downloads, USSD access, and basic troubleshooting.
- Follow up with customers to encourage continued use and referrals.
- Capture feedback from the field to inform product and service improvements.
- Reporting & Performance Tracking
- Submit daily activity reports on leads generated, sales made, and customer issues.
- Track commissions and payments via A4C’s dashboard.
- Meet or exceed individual and team KPIs set by the management.
Qualifications
- Education: Minimum A-Level; Diploma or higher in Sales, Marketing, or IT is an added advantage.
- Experience: Prior field sales, mobile money, airtime distribution, or community mobilization is preferred.
- Skills:
- Excellent communication in English + at least one local language in Greater Kampala.
- Strong interpersonal and persuasive selling ability.
- Basic smartphone operation & mobile app usage.
- Personal Attributes:
- Goal-oriented, disciplined, self-motivated.
- Comfortable working under performance-based targets.
- High integrity and team player.
KPIs
- New Paid Subscribers per Week: Minimum 60
- Airtime Transactions per Day: Minimum 5
- Marketplace Listings from Customers: Minimum 5 per week
- Customer Retention Rate: ≥80% after 3 months of onboarding
- Community Meetings Hosted/Attended: Minimum 2 per week
Growth Path
- 6 Months High Performance: Promotion to District Activation Officer
- 12 Months High Performance: Consideration for Regional Sales Coordinator role
Why Join A4C Internet Limited?
Be part of a fast-growing and innovative company in the telecom industry.
Collaborate with a dynamic and forward-thinking team.
Enjoy opportunities for career advancement and professional development.
How to Apply:
Interested candidates should send their CV and cover letter here on Great Uganda JObs.
Walk-In Interview:
Fri, 22nd Aug 2025 at 10:00 AM, KBT hotel
Behind Kamukamu Plaza.
Carry along your updated CV, academic papers and national ID
We are an equal opportunity employer and encourage all qualified individuals to apply.
Customer Acquisition Recruit and onboard paid members (UGX 121,600 subscription or installment plan). Promote A4C airtime purchase & referral bonus model. Educate customers on accessing and using the A4C Marketplace. Community Engagement Organize and attend community meetings, SACCO gatherings, and local events. Build partnerships with local leaders, youth groups, and business associations. Represent A4C positively in every engagement, ensuring trust and brand credibility. Field Marketing & Activation Distribute branded materials and run activation campaigns. Set up demonstration booths in busy public areas (markets, transport hubs, universities). Use persuasive sales pitches to explain product benefits in both English and local languages. Customer Support & Retention Assist customers with app downloads, USSD access, and basic troubleshooting. Follow up with customers to encourage continued use and referrals. Capture feedback from the field to inform product and service improvements. Reporting & Performance Tracking Submit daily activity reports on leads generated, sales made, and customer issues. Track commissions and payments via A4C’s dashboard. Meet or exceed individual and team KPIs set by the management.
Skills: Excellent communication in English + at least one local language in Greater Kampala. Strong interpersonal and persuasive selling ability. Basic smartphone operation & mobile app usage. Personal Attributes: Goal-oriented, disciplined, self-motivated. Comfortable working under performance-based targets. High integrity and team player.
Education: Minimum A-Level; Diploma or higher in Sales, Marketing, or IT is an added advantage. Experience: Prior field sales, mobile money, airtime distribution, or community mobilization is preferred.
No Requirements
JOB-68a3eaa7419f2
Vacancy title:
Field and Customer Engagement Officer
[Type: FULL_TIME, Industry: Information Technology, Category: Advertising & Marketing]
Jobs at:
A4C Internet Limited
Deadline of this Job:
Friday, September 5 2025
Duty Station:
Kampala, Wakiso, Mukono, Entebbe | Kampala | Uganda
Summary
Date Posted: Tuesday, August 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About A4C Internet Limited:
A4C Internet Limited is a global leader in airtime sales and telecom partnerships, committed to delivering innovative solutions to connect individuals and businesses worldwide. With a subscriber base exceeding one million, we are at the forefront of digital transformation, offering unparalleled opportunities for growth and professional development.
JOB DESCRIPTION – Field & Customer Engagement Officer (20 Positions)
Position Title: Field & Customer Engagement Officer
Reports to: District Activation Officer / Regional Sales Coordinator
Location: Greater Kampala (Kampala, Wakiso, Mukono, Entebbe)
Employment Type: Full-time (Performance-driven)
Compensation: Basic stipend + commissions
Purpose of the Role
To drive customer acquisition, retention, and product usage of A4C’s three core offerings — One-Off Member Subscription, Airtime Bonus Model, and Digital Marketplace — through direct field engagement (door to door), community mobilization, and personalized customer support.
Key Responsibilities
- Customer Acquisition
- Recruit and onboard paid members (UGX 121,600 subscription or installment plan).
- Promote A4C airtime purchase & referral bonus model.
- Educate customers on accessing and using the A4C Marketplace.
- Community Engagement
- Organize and attend community meetings, SACCO gatherings, and local events.
- Build partnerships with local leaders, youth groups, and business associations.
- Represent A4C positively in every engagement, ensuring trust and brand credibility.
- Field Marketing & Activation
- Distribute branded materials and run activation campaigns.
- Set up demonstration booths in busy public areas (markets, transport hubs, universities).
- Use persuasive sales pitches to explain product benefits in both English and local languages.
- Customer Support & Retention
- Assist customers with app downloads, USSD access, and basic troubleshooting.
- Follow up with customers to encourage continued use and referrals.
- Capture feedback from the field to inform product and service improvements.
- Reporting & Performance Tracking
- Submit daily activity reports on leads generated, sales made, and customer issues.
- Track commissions and payments via A4C’s dashboard.
- Meet or exceed individual and team KPIs set by the management.
Qualifications
- Education: Minimum A-Level; Diploma or higher in Sales, Marketing, or IT is an added advantage.
- Experience: Prior field sales, mobile money, airtime distribution, or community mobilization is preferred.
- Skills:
- Excellent communication in English + at least one local language in Greater Kampala.
- Strong interpersonal and persuasive selling ability.
- Basic smartphone operation & mobile app usage.
- Personal Attributes:
- Goal-oriented, disciplined, self-motivated.
- Comfortable working under performance-based targets.
- High integrity and team player.
KPIs
- New Paid Subscribers per Week: Minimum 60
- Airtime Transactions per Day: Minimum 5
- Marketplace Listings from Customers: Minimum 5 per week
- Customer Retention Rate: ≥80% after 3 months of onboarding
- Community Meetings Hosted/Attended: Minimum 2 per week
Growth Path
- 6 Months High Performance: Promotion to District Activation Officer
- 12 Months High Performance: Consideration for Regional Sales Coordinator role
Why Join A4C Internet Limited?
Be part of a fast-growing and innovative company in the telecom industry.
Collaborate with a dynamic and forward-thinking team.
Enjoy opportunities for career advancement and professional development.
How to Apply:
Interested candidates should send their CV and cover letter here on Great Uganda JObs.
Walk-In Interview:
Fri, 22nd Aug 2025 at 10:00 AM, KBT hotel
Behind Kamukamu Plaza.
Carry along your updated CV, academic papers and national ID
We are an equal opportunity employer and encourage all qualified individuals to apply.
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
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