Description

M-KOPA is hiring a Head – Business Management to join our General Management Team in Uganda as we scale up and drive digital and financial inclusion across our markets. The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational expertise, leading high-impact transformation initiatives while serving as an incubator for new business lines and verticals.

Key Duties and Responsibilities:

Strategic Business Support

• Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
• Manage local business relationships (like MNOs, OEMs, Retention DFS) that are revenue drivers; Review partnership performance; And address operational partnership issues.
• Monitor marketing performance and ensure alignment with acquisition and retention objectives; Review marketing activities and ensure brand consistency across channels
• Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
• Drive data-driven decision making through advanced analytics, performance modeling, and predictive insights
• Provide interim senior leadership during transitions, organizational changes, or strategic pivots

Cross-Functional Operational Excellence & Performance Optimization

• Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
• Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
• Lead regional implementation and monitoring of fraud prevention strategies in coordination with global Center of Excellence
• Optimize cross-functional processes and eliminate operational silos to enhance overall business performance

Project Leadership & Innovation Incubation

• Manage critical strategic projects including new product/financial services launches and market expansion initiatives
• Lead incubation and development of new business lines and revenue verticals for the local operations
• Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
• Drive innovation strategy, new revenue stream development, and change management at the senior leadership level

Qualifications, Skills and Experience:

• Bachelor’s degree in business administration, Operations, Project Management, or related field
• 7-10 years of progressive experience in senior management, transformation, or general management roles
• Strong background in business intelligence, analytics, and data-driven decision making
• Proven track record leading large-scale business transformation and operational excellence initiatives
• Experience in new business development, product incubation, or strategic project management
• Track record of driving results in fast-paced, customer-centric environments
• Excellent communication and leadership skills

Key Competencies

• Senior-level strategic thinking with strong execution capabilities
• Business transformation and operational excellence expertise at enterprise scale
• Executive presence and ability to influence and lead at all organizational levels
• Advanced commercial acumen with revenue optimization experience
• Change leadership and complex program management at senior leadership level

• Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
• Manage local business relationships (like MNOs, OEMs, Retention DFS) that are revenue drivers; Review partnership performance; And address operational partnership issues.
• Monitor marketing performance and ensure alignment with acquisition and retention objectives; Review marketing activities and ensure brand consistency across channels
• Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
• Drive data-driven decision making through advanced analytics, performance modeling, and predictive insights
• Provide interim senior leadership during transitions, organizational changes, or strategic pivots
• Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
• Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
• Lead regional implementation and monitoring of fraud prevention strategies in coordination with global Center of Excellence
• Optimize cross-functional processes and eliminate operational silos to enhance overall business performance
• Manage critical strategic projects including new product/financial services launches and market expansion initiatives
• Lead incubation and development of new business lines and revenue verticals for the local operations
• Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
• Drive innovation strategy, new revenue stream development, and change management at the senior leadership level

• Strong background in business intelligence, analytics, and data-driven decision making
• Excellent communication and leadership skills
• Senior-level strategic thinking with strong execution capabilities
• Business transformation and operational excellence expertise at enterprise scale
• Executive presence and ability to influence and lead at all organizational levels
• Advanced commercial acumen with revenue optimization experience
• Change leadership and complex program management at senior leadership level

• Bachelor’s degree in business administration, Operations, Project Management, or related field
• 7-10 years of progressive experience in senior management, transformation, or general management roles
• Proven track record leading large-scale business transformation and operational excellence initiatives
• Experience in new business development, product incubation, or strategic project management
• Track record of driving results in fast-paced, customer-centric environments