Health Club Supervisor
2025-07-22T11:23:00+00:00
Activate Body Therapy
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https://www.activatebodytherapy.com/
FULL_TIME
Naguru East Road
Kampala
00256
Uganda
Healthcare
Admin & Office
2025-07-30T17:00:00+00:00
Uganda
8
JOB PURPOSE:
The Health Club Supervisor is responsible for the day-to-day operations of the health club, ensuring that facilities are clean, safe, well-maintained, and operating efficiently. The supervisor provides excellent customer service, oversees staff performance, and ensures that all members and guests have a positive and enjoyable experience.
KEY RESPONSIBILITIES:
Operations Management
- Oversee daily operations of the gym, pool, spa, locker rooms, and related facilities.
- Ensure all equipment and amenities are in working order and promptly report maintenance needs.
- Monitor facility cleanliness and hygiene standards in accordance with health and safety guidelines.
Staff Supervision
- Supervise fitness instructors, pool attendants, cleaners, and receptionists.
- Prepare duty rosters, approve schedules, and coordinate staff shifts.
- Train new staff and oversee continuous development and performance.
Customer Service
- Respond promptly to member inquiries, complaints, and concerns.
- Maintain a high standard of client care and engagement.
- Promote club programs, events, and wellness services.
Health & Safety Compliance
- Ensure compliance with all health and safety protocols.
- Conduct routine safety checks and emergency drills.
- Maintain accident and incident reports and escalate when needed.
Sales and Membership Support
- Assist with membership sales and renewals.
- Collaborate with marketing to drive promotions and member engagement.
- Monitor member attendance, retention, and satisfaction levels.
Administrative Duties
- Prepare reports on facility usage, staff attendance, and client feedback.
- Manage inventory of supplies and requisition materials when needed.
- Track expenses and ensure resource optimization within budget guidelines.
KEY SKILLS & COMPETENCIES:
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Customer-focused with a proactive approach to problem-solving.
- Good organizational and time-management skills.
- Basic computer proficiency and ability to use facility management systems.
WORKING CONDITIONS:
- Must be flexible to work early mornings, evenings, weekends and holidays.
- Physically fit to supervise both front and operational areas.
Operations Management Oversee daily operations of the gym, pool, spa, locker rooms, and related facilities. Ensure all equipment and amenities are in working order and promptly report maintenance needs. Monitor facility cleanliness and hygiene standards in accordance with health and safety guidelines. Staff Supervision Supervise fitness instructors, pool attendants, cleaners, and receptionists. Prepare duty rosters, approve schedules, and coordinate staff shifts. Train new staff and oversee continuous development and performance. Customer Service Respond promptly to member inquiries, complaints, and concerns. Maintain a high standard of client care and engagement. Promote club programs, events, and wellness services. Health & Safety Compliance Ensure compliance with all health and safety protocols. Conduct routine safety checks and emergency drills. Maintain accident and incident reports and escalate when needed. Sales and Membership Support Assist with membership sales and renewals. Collaborate with marketing to drive promotions and member engagement. Monitor member attendance, retention, and satisfaction levels. Administrative Duties Prepare reports on facility usage, staff attendance, and client feedback. Manage inventory of supplies and requisition materials when needed. Track expenses and ensure resource optimization within budget guidelines.
JOB-687f7494a6996
Vacancy title:
Health Club Supervisor
[Type: FULL_TIME, Industry: Healthcare, Category: Admin & Office]
Jobs at:
Activate Body Therapy
Deadline of this Job:
Wednesday, July 30 2025
Duty Station:
Naguru East Road | Kampala | Uganda
Summary
Date Posted: Tuesday, July 22 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB PURPOSE:
The Health Club Supervisor is responsible for the day-to-day operations of the health club, ensuring that facilities are clean, safe, well-maintained, and operating efficiently. The supervisor provides excellent customer service, oversees staff performance, and ensures that all members and guests have a positive and enjoyable experience.
KEY RESPONSIBILITIES:
Operations Management
- Oversee daily operations of the gym, pool, spa, locker rooms, and related facilities.
- Ensure all equipment and amenities are in working order and promptly report maintenance needs.
- Monitor facility cleanliness and hygiene standards in accordance with health and safety guidelines.
Staff Supervision
- Supervise fitness instructors, pool attendants, cleaners, and receptionists.
- Prepare duty rosters, approve schedules, and coordinate staff shifts.
- Train new staff and oversee continuous development and performance.
Customer Service
- Respond promptly to member inquiries, complaints, and concerns.
- Maintain a high standard of client care and engagement.
- Promote club programs, events, and wellness services.
Health & Safety Compliance
- Ensure compliance with all health and safety protocols.
- Conduct routine safety checks and emergency drills.
- Maintain accident and incident reports and escalate when needed.
Sales and Membership Support
- Assist with membership sales and renewals.
- Collaborate with marketing to drive promotions and member engagement.
- Monitor member attendance, retention, and satisfaction levels.
Administrative Duties
- Prepare reports on facility usage, staff attendance, and client feedback.
- Manage inventory of supplies and requisition materials when needed.
- Track expenses and ensure resource optimization within budget guidelines.
KEY SKILLS & COMPETENCIES:
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Customer-focused with a proactive approach to problem-solving.
- Good organizational and time-management skills.
- Basic computer proficiency and ability to use facility management systems.
WORKING CONDITIONS:
- Must be flexible to work early mornings, evenings, weekends and holidays.
- Physically fit to supervise both front and operational areas.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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