Human Resources Manager
2025-11-04T06:26:53+00:00
Marriott
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https://www.marriott.com/marriott/aboutmarriott.mi
FULL_TIME
kampala
Kampala
00256
Uganda
Hospitality, and Tourism
Management, Human Resources
2025-11-12T17:00:00+00:00
Uganda
8
JOB SUMMARY
The Human Resources Manager will oversee all HR functions within the hotel, ensuring compliance with Ugandan labor laws, immigration regulations, tax obligations, and cultural practices. This role requires a strategic leader who can manage recruitment, payroll, performance management, training, and employee engagement while maintaining operational excellence and legal compliance. The HR Manager will act as a key liaison between management and associates, fostering a positive work environment aligned with both global hospitality standards and local cultural norms.
CANDIDATE PROFILE
Education and Experience
Bachelor’s degree in Human Resources, Business Administration, or related field.
Minimum 3 years of HR experience in hospitality or service industry.
Strong knowledge of Ugandan labor laws, immigration processes, tax compliance, and cultural practices.
Proficiency in HR systems (Oasys) and payroll management.
Excellent communication, leadership, and interpersonal skills.
CORE WORK ACTIVITIES
Managing Recruitment and Hiring Process
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
Administering and Educating Employee Benefits
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
Managing Employee Development
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
Maintaining Employee Relations
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
Managing Legal and Compliance Practices
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
Ensure compliance with Ugandan labor laws, tax regulations, and immigration requirements.
Maintain accurate documentation for work permits and expatriate staff.
Serve as the compliance lead for disciplinary processes.
Any other duties assigned by supervisor
Bachelor’s degree in Human Resources, Business Administration, or related field. Minimum 3 years of HR experience in hospitality or service industry. Strong knowledge of Ugandan labor laws, immigration processes, tax compliance, and cultural practices. Proficiency in HR systems (Oasys) and payroll management. Excellent communication, leadership, and interpersonal skills.
Managing Recruitment and Hiring Process Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. Establishes and maintains contact with external recruitment sources. Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. Oversees/monitors candidate identification and selection process. Provides subject matter expertise to property managers regarding selection procedures. Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. Performs quality control on candidate identification/selection. Administering and Educating Employee Benefits Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. Prepares, audits and distributes unemployment claim activity reports to property management. Attends unemployment hearings and ensures property is properly represented. Ensures that department has the available resources on hand to administer employee. Managing Employee Development Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensures employees are cross-trained to support successful daily operations. Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. Ensures attendance by all new hires and participation of the leadership team in training programs Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Maintaining Employee Relations Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. Partners with Loss Prevention to conduct employee accident investigations, as necessary. Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Ensures medical records are maintained in a separate, secure and confidential medical file. Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). Communicates property rules and regulations via the employee handbook. Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. Manages Workers Compensation claims to ensure appropriate employee care and manage costs. Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
JOB-69099cad91cbd
Vacancy title:
Human Resources Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Human Resources]
Jobs at:
Marriott
Deadline of this Job:
Wednesday, November 12 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB SUMMARY
The Human Resources Manager will oversee all HR functions within the hotel, ensuring compliance with Ugandan labor laws, immigration regulations, tax obligations, and cultural practices. This role requires a strategic leader who can manage recruitment, payroll, performance management, training, and employee engagement while maintaining operational excellence and legal compliance. The HR Manager will act as a key liaison between management and associates, fostering a positive work environment aligned with both global hospitality standards and local cultural norms.
CANDIDATE PROFILE
Education and Experience
Bachelor’s degree in Human Resources, Business Administration, or related field.
Minimum 3 years of HR experience in hospitality or service industry.
Strong knowledge of Ugandan labor laws, immigration processes, tax compliance, and cultural practices.
Proficiency in HR systems (Oasys) and payroll management.
Excellent communication, leadership, and interpersonal skills.
CORE WORK ACTIVITIES
Managing Recruitment and Hiring Process
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
Administering and Educating Employee Benefits
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
Managing Employee Development
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
Maintaining Employee Relations
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
Managing Legal and Compliance Practices
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
Ensure compliance with Ugandan labor laws, tax regulations, and immigration requirements.
Maintain accurate documentation for work permits and expatriate staff.
Serve as the compliance lead for disciplinary processes.
Any other duties assigned by supervisor
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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