ICT Support Officer job at Post Bank
Website :
64 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
ICT Support Officer

[ Type: FULL TIME , Industry: Banking , Category: Computer & IT ]

Jobs at:

Post Bank

Deadline of this Job:
30 September 2022  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Wednesday, September 28, 2022 , Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about Post Bank
Post Bank jobs in Uganda

JOB DETAILS:

JOB PURPOSE
The ICT Support O¬icer will be responsible for ensuring support to Finacle and other user applications, routine installation of IT infrastructure to end users where necessary.

KEY RESPONSIBILITIES /KEY DELIVERABLES
• Receive all IT related requests and incidents via the IT Service desk system, email or phone and resolve them promptly.
• Ensure that all IT requests and incidents are properly logged, serialized and tracked for closure.
• Coordinate with the bank users to ensure that they receive responses to all IT queries or requests promptly.
• Operate the IT service desk to ensure that IT service meets agreed service levels with the business.
• Provide user support on the core banking application (Finacle) and other IT applications to all bank users.
• Works with end users, gather needs and make recommendations for improvements in the bank systems;
• Provides support to PC users relative to operating hardware, so ware and communication services.
• Basic installation and troubleshooting of Microso products especially o¬ice applications and operation systems, email setup and routine configurations for bank users.
• Assist with hardware and so ware installation, maintenance, printer setup and other hardware peripherals.
• Prepare monthly reports for incidences, faults and related IT issues.
• Any other duties as may be assigned by the Supervisor from time to time.

EDUCATION AND TRAINING
• Bachelors in IT, Computer Science or Business computing.
• Certification in ITIL or other customer service training is an added advantage.

KNOWLEDGE AND EXPERIENCE
• 2-3 years’ work experience in a fast paced business environment
• Ability to trouble shoot in technical areas.
• Primarily the position requires a person with previous customer support experience,
• Excellent written and verbal communication skills,
• Strong commitment to service, ability to work independently, and the ability to work well under pressure in a fast-paced and changing environment.

BUSINESS BEHAVIOURS & SKILLS
• Versatile individual with a good attitude.
• Desire to continuously learn from peers and industry
• Proactive and good at problem solving

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION STRICTLY ONLINE:
• Detailed CV
• Certified copies of academic documents
• Applicants address and day time telephone contacts
• Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.


Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure

Please send your application to hr@postbank.co.ug  addressed to the Ag. Chief HR O¬icer and put the job you are applying for as the Subject (Strictly).
Applications must reach the address above by Friday 30th September, 2022.


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Uganda
Job Type: Full-time
Deadline of this Job: 30 September 2022
Duty Station: Kampala
Posted: 28-09-2022
No of Jobs: 1
Start Publishing: 28-09-2022
Stop Publishing (Put date of 2030): 29-09-2066
Apply Now

Notification Board:

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.