Asaak strives toward unlocking the economic potential of marginalized small and medium business owners by bringing together a team of individuals with a wide range of backgrounds and a passion for fintech. Asaak is equipping business owners and journeying with them to their bigger dream. In this regard, Asaak is seeking for the services of an experienced, talented, knowledgeable and enthusiastic professional to become part of its team as indicated below:

Duty Station : Fort Portal
Reports to : Recovery & Tracking Administrator

Role

To install, monitor and provide tracking installation services and support for motorcycles in line with company guidelines.

Duties and Responsibilities

• Support the recovery team on field tracking to recover from non-complaint clients and stolen bikes.
• Align and assign the tracking devices with motorcycles in line with company guidelines.
• Install, configure and maintain trackers.
• Review of trackers that have gone offline.
• Review trackers of all impounded bikes.
• Remove tracking devices for finished loans.
• Install trackers for those that are lost from impounded bikes being resold to customers.
• Perform hardware upgrades, repairs, and replacements as needed.
• Resolve hardware-related issues in a timely manner.
• Conduct routine maintenance checks to ensure the smooth functioning of the motorcycles.
• Collaborate with IT team members to ensure hardware and software compatibility and proper integration.
• Maintain an inventory of all hardware equipment and track any changes.
• Create and maintain documentation on hardware equipment installations, repairs, and maintenance.
• Adhere to all company policies and procedures related to hardware installation, maintenance, and security.
• Create sub-accounts and update login details in the system.
• Save bikes to different branches using details shared on the in-house spreadsheet.
• Renaming the device with the specific number plate and SIM card number.
• Monitor and provide support to the installation team on the user end by executing commands to see if they are effective or resetting devices with issues.
• Monitor device statuses and communicate to different personnel in case they need attention.
• Updating the in-house spreadsheet.
• Providing support to different staff members with the user-end platform.
• Perform any other duties assigned by your supervisor.

Qualifications and Experience

• Certificate in Automotive Mechanics or other related field.
• At least 2(two) years of working experience or training in apprenticeship in hardware installation and maintenance, tracking system installation, management and security.
• Knowledge and skills in the use of computerized diagnostic equipment.
• Skills in tracking system installation, management and security.

Person Specifications

• Strong attention to detail and ability to follow instructions.
• Excellent communication skills(oral and written) and customer service skills.
• Ability to work independently and in a team environment under minimum supervision & under a tight deadline.
• Patient in finding and fixing faults.
• Very good physical strength and stamina.
• Willingness to go out and work in all weathers in case of breakdowns.
• May be required to work outside official work hours and be on call at all times.

• Support the recovery team on field tracking to recover from non-complaint clients and stolen bikes.
• Align and assign the tracking devices with motorcycles in line with company guidelines.
• Install, configure and maintain trackers.
• Review of trackers that have gone offline.
• Review trackers of all impounded bikes.
• Remove tracking devices for finished loans.
• Install trackers for those that are lost from impounded bikes being resold to customers.
• Perform hardware upgrades, repairs, and replacements as needed.
• Resolve hardware-related issues in a timely manner.
• Conduct routine maintenance checks to ensure the smooth functioning of the motorcycles.
• Collaborate with IT team members to ensure hardware and software compatibility and proper integration.
• Maintain an inventory of all hardware equipment and track any changes.
• Create and maintain documentation on hardware equipment installations, repairs, and maintenance.
• Adhere to all company policies and procedures related to hardware installation, maintenance, and security.
• Create sub-accounts and update login details in the system.
• Save bikes to different branches using details shared on the in-house spreadsheet.
• Renaming the device with the specific number plate and SIM card number.
• Monitor and provide support to the installation team on the user end by executing commands to see if they are effective or resetting devices with issues.
• Monitor device statuses and communicate to different personnel in case they need attention.
• Updating the in-house spreadsheet.
• Providing support to different staff members with the user-end platform.
• Perform any other duties assigned by your supervisor.

• Knowledge and skills in the use of computerized diagnostic equipment.
• Skills in tracking system installation, management and security.
• Strong attention to detail and ability to follow instructions.
• Excellent communication skills(oral and written) and customer service skills.
• Ability to work independently and in a team environment under minimum supervision & under a tight deadline.
• Patient in finding and fixing faults.
• Very good physical strength and stamina.
• Willingness to go out and work in all weathers in case of breakdowns.

• Certificate in Automotive Mechanics or other related field.
• At least 2(two) years of working experience or training in apprenticeship in hardware installation and maintenance, tracking system installation, management and security.