Background information about the job or company (e.g., role context, company overview)

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Responsibilities or duties

Generate Leads for Sales

Qualifications or requirements (e.g., education, skills)

Bachelors Degree that is relevant to the role

Experience in a front-line banking sales/marketing/service environment.

Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.

Experience needed

First Class or Second Class degree

A credit in math and English at O level

At least 2 Principal Passes in A level

Experience of competitor products sales advantage

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Basic knowledge of the bank’s products and services advantage

Basic understanding of how the Bank operates advantage

Knowledge of local banking policies and laws

Outstanding relationship and interpersonal skills

Strong selling and negotiation Skills

Strong Presentation Skills

Problem solving Skills

Team Skills

Communications Skills

sales focus

Thorough understanding of the financial services industry.

Proven sales track record in financial services or related industry.

Competitor product sales experience

Innovativeness

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.
• Provide excellent timely customer service in line with Absa values and policies.
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.
• Pursue continued improvement in personal development by participating in learning and development trainings assigned.
• Agree annual performance objectives with the line manager, including specific sales targets.

• Outstanding relationship and interpersonal skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Problem solving Skills
• Team Skills
• Communications Skills
• sales focus

• Bachelors Degree that is relevant to the role
• Experience in a front-line banking sales/marketing/service environment.
• First Class or Second Class degree
• A credit in math and English at O level
• At least 2 Principal Passes in A level