Summary
Date Posted: Thursday, February 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Manager Alternate Channels
Overview
I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:
Job Title: Manager Alternate Channels
Department: Products & Channels
Supervises: E-Banking Officers
Reports To: Head, Products & Channels
Location: Kampala

Job Purpose:
The job holder will actively undertake execution of the digital banking strategy in line with the regulatory framework to drive adoption of the products, foster channel utilization and business growth goals through innovation, superior relationship management, various sales initiatives, monitoring and support of the channels.

Major Duties & Responsibilities:
• Plan, execute and monitor the digital banking business growth, distribution and expansion strategy.
• Product development and enhancement of existing channels to meet the changing customer needs and provide the best customer experience.
• Carry out business risk assessment and institute controls to mitigate the risks, monitor compliance and safe operations of the channels.
• Manage relationships based on service level agreements with partner vendors, service providers, bank agents and merchants.
• Manage performance and productivity of both line staff and bank agents or merchants as per set performance targets.
• Support business units in identification and recruitment of quality agents, coordinate joint sales and marketing initiatives.
• Implement a training and products knowledge management program for bank staff, clients, agents and merchants.
• Work closely with other departments and vendors for an end-to-end integrated governance of day-to-day operations of the digital banking channels.
• Attend customer queries and complaints in line with the customer service standards of the bank.
• Evaluating processes and procedures from time to time in order to develop more efficient operations, compliance, better controls and customer experience.
• Closely monitor the market for dynamics on customer behavior, competition, policies and regulations.
• Projects Management.

Minimum Qualifications
• Graduate in a business or IT related programs.
Work Experience
• Minimum 5 years’ related experience in banking of which 2 must be in a supervisory role.
Key Required Competencies/ Skills
• Exposure to alternative digital banking channels, product development, sales and operations.
• Customer focus
• Strategic decision making
• Good presentation skills
• Good written and oral communication skills
• Team player that motivates and educates others
• Projects and stake holder’s management.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Note: Deadline for this job posting is 9th March 2022 at 5:00pm and Only shortlisted candidates will be contacted.
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