Background information about the job or company

Housing Finance Bank is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance. To attain its strategic objectives efficiently and effectively, Housing Finance Bank is seeking to hire a qualified, versatile, and self-driven individual to fill the vacant position in its establishment below.

Department: Mortgage and Consumer Banking

Reports To: Head Mortgage and Consumer Banking

Direct Reports:

• Direct – Relationship managers-Home loans
• Indirect – Personal Bankers
• – HNI and Diaspora RMs
• – Direct Sales officers

Interacts/Interfaces with:

• Internal – Consumer Banking Team
• – Branch Team
• – Credit Team
• – Product Team
• – HNI and Diaspora Team
• External – Key Customers
• – Service providers
• – Developers
• – Partners

Job Purpose:

• The role holder will be a product manager for home loans with accountability for developing marketing plans to improve home loans service and generate high sales volume. He/she will be in charge of activities such as the concept design, research activities, and sales goals of the home loans products & service.
• In this position, the product manager will work with individuals from across the Mortgage & Consumer Banking Department to identify and define target market segments, market requirements, key business strategies, and the competitive environment for HFB’s niche portfolio.

Key Result Areas:

• In coordination with the Mortgage & Consumer Banking Team, He/she will be responsible for managing the existing mortgage portfolio to ensure retention and portfolio quality.
• Own the drafting and implementation of the consumer mortgage book growth strategy across the Bank.
• Champion sales, portfolio growth, risk management, capacity building, stakeholder management, and reporting, in alignment with the Bank’s strategy and vision/mission.
• Monitor market trends and collect information from time to time to identify potential areas for the development of new mortgage products and the improvement of existing ones.
• Manage key stakeholders such as developers, real estate associations, regulators, among others.
• Provide regular feedback on product requirements for local markets, including product specifications, functionality, pricing, and translation needs.
• Prepare and execute product launches and campaigns to keep the Bank ahead as per the strategic objectives.
• Champion capacity building across the Bank for mortgage products designed for individuals/consumers.
• Assess customer needs and requirements for defined segments and targets
• Adhere to current compliance standards.
• Drive conformance to Service Standards for both borrowing and non-borrowing customers.
• Oversee innovations in the consumer mortgage space to give the Bank a competitive edge in the marketplace.
• Perform other duties as assigned.

Financial Responsibility:

• The role holder will be a product manager for home loans with accountability for driving mortgage sales, portfolio growth, portfolio quality, and profitability targets for the consumer mortgage products.
• Manage the costs associated with the consumer mortgage products to achieve the expected profitability and product yield levels.

Person Specification

Education & Training:

• A Degree in banking, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
• Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
• Relevant Practical training in banking product management.

Skills & Experience:

Experience

• A minimum of 7 years’ experience in Banking, of which 2 must be in a supervisory role.
• Prior experience in managing or structuring mortgage transactions for at least two years.
• This position requires a highly self-directed individual with independent judgment who is passionate about the fields of community development and banking.
• Must have critical thinking, analytical, attention to detail, and problem-solving skills.
• Must have an in-depth understanding of banking product features, pricing, benefits, positioning, design and promotions.
• Highly organized and self-directed.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.

Business Behaviours:

• The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• Ability to build functioning working relationships across organizational and cultural boundaries.
• Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
• Must be a person of impeccable integrity.

• In coordination with the Mortgage & Consumer Banking Team, He/she will be responsible for managing the existing mortgage portfolio to ensure retention and portfolio quality.
• Own the drafting and implementation of the consumer mortgage book growth strategy across the Bank.
• Champion sales, portfolio growth, risk management, capacity building, stakeholder management, and reporting, in alignment with the Bank’s strategy and vision/mission.
• Monitor market trends and collect information from time to time to identify potential areas for the development of new mortgage products and the improvement of existing ones.
• Manage key stakeholders such as developers, real estate associations, regulators, among others.
• Provide regular feedback on product requirements for local markets, including product specifications, functionality, pricing, and translation needs.
• Prepare and execute product launches and campaigns to keep the Bank ahead as per the strategic objectives.
• Champion capacity building across the Bank for mortgage products designed for individuals/consumers.
• Assess customer needs and requirements for defined segments and targets
• Adhere to current compliance standards.
• Drive conformance to Service Standards for both borrowing and non-borrowing customers.
• Oversee innovations in the consumer mortgage space to give the Bank a competitive edge in the marketplace.
• Perform other duties as assigned.

• Critical thinking
• Analytical skills
• Attention to detail
• Problem-solving skills
• In-depth understanding of banking product features, pricing, benefits, positioning, design and promotions
• Highly organized
• Self-directed
• Excellent communication skills
• Interpersonal skills
• Ability to demonstrate and coach exceptional customer service
• Ability to communicate clearly both verbally and in written form in a professional manner
• Ability to build functioning working relationships across organizational and cultural boundaries
• Ability to demonstrate positive image and role model HFB’s values and leadership behaviours

• A Degree in banking, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
• Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
• Relevant Practical training in banking product management.