Job Summary

The Medical Records Officer will be responsible for the accurate management, maintenance, and confidentiality of patient medical records using the hospital electronic system. The role supports clinical teams through document audits, data accuracy, reporting, and compliance with medical records standards.

About Company

C-Care is a leading provider of medical care in Mauritius, Uganda, and Madagascar. From our world-class facilities to our cutting-edge treatments, we strive for excellence and compassion in everything we do at C-Care, from the care we provide to the way we treat our patients and their families. We employ only the most qualified medical staff, use the latest technology and equipment, and follow strict standards of safety and cleanliness. Our goal is to provide our patients with the best possible experience, from the moment they walk through our doors until the moment they leave our care. At C-Care, we believe that healthcare is about more than just treatment and cure. It is about caring for the whole person – mind, body and spirit. That is why our approach to healthcare is based on the philosophy of compassion, which means treating our patients and their families with kindness, understanding and respect.

• Transfer paper-based patient records into the electronic medical records system.
• Ensure medical records are complete, accurate, timely, and properly organized.
• Maintain strict confidentiality and safeguard patient information in line with hospital policies and data protection standards.
• Apply clinical coding ( to accurately capture diagnoses and treatments.
• Audit patient records and communicate discrepancies or omissions to doctors and specialists for correction.
• Manage patient indexing, including correction of duplicate records and wrong activations.
• Book patient appointments and provide reminders, particularly for inpatients (IPD).
• File and manage internal and external documentation including laboratory reports, radiology results, medical reports, and medication administration records.
• Prepare and submit routine medical records and system usage reports.
• Take responsibility for assigned tasks to enhance medical records management, compliance, and institutional reputation.
• Conduct routine medical record quality audits (completeness, timeliness, accuracy, and compliance).
• Collaborate with clinicians, nursing teams, and quality teams to improve clinical documentation standards.
• Timely and accurate preparation and submission of all mandated clinical and health information reports to statutory authorities, including the Ministry of Health (Uganda), in full compliance with prescribed reporting standards and deadlines.

• Strong data entry and typing skills.
• Excellent verbal and written communication skills.
• Attention to detail, confidentiality, and accuracy

• A Diploma in Medical Records Management from a recognized institution.
• Experience using computers and electronic medical record systems.
• Good knowledge of medical terminology and clinical documentation.