KEY RESPONSIBILITIES

• Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed by EWRR Cluster Supervisors/Head.
• Obtain background information on all accounts assigned to the EWRR Unit and initiate demand notices and reminder letters as appropriate to all defaulting customers and ensure proper documentation and monitoring.
• Regularly monitors performance of Collection and Recovery Agents to ensure accounts assigned to them are fully recovered.
• Performing prompt identification of unauthorized balances and quick contact to the branches: early warning roles in respect of newly created PDOS by reviewing the Branch’s portfolio weekly and working alongside relationship officers.
• Monitoring and Recovering of PDO’s /Expired loans in the branches.
• Recover fully provisioned or written-off credit exposure and rehabilitate other impaired credit.
• Ensure that properties, equipments and inventories held by the bank for accounts under EWRR are properly insured.
• Recommend accounts for classifications and declassifications and accounts to be written-off with appropriate justifications.
• Daily call memo and progress reports (PTP tracker) on negotiations with debtors in respect of repayment of indebtedness.
• Negotiations/meetings with customers who want loan work out options such as refinancing, rescheduling, and restructuring
• Preparation of approval requests to management for negotiated settlements and follow up until account is fully settled.
• Follow up on sale of securities deposited for collateral alongside the legal department after other remedial strategies have been exhausted.
• Follow up on release of security documents for NPLs which have been fully regularized.
• Preparation and recommendation of strategies for recoveries on major assigned accounts to the Cluster Head.
• Work down the accounts assigned at the beginning of the year by ensuring collections.
• Give priority attention to regularize outstanding legal and documentation issues on assigned portfolio.
• Liaise with external solicitors to ensure that cases referred to them for legal action are handled with efficiency.

Experience & Qualifications

• At least 2 – 3 years of experience in Credit and Collection in the Corporate banking, SME and Retail business
• A lawyer in the Ecobank Group
• Or a Remedial Officer with legal background with experience with external entities (outside collection/agents)
• Accounting or Law Degree or from any other discipline

Skills, Capabilities & Personal attributes

• Excellent Customer Relationship management
• Excellent negotiation skills and good team player
• Ability to work under pressure and meet tight deadlines
• Strong integrity
• Proficiency in Excel usage

• Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed by EWRR Cluster Supervisors/Head.
• Obtain background information on all accounts assigned to the EWRR Unit and initiate demand notices and reminder letters as appropriate to all defaulting customers and ensure proper documentation and monitoring.
• Regularly monitors performance of Collection and Recovery Agents to ensure accounts assigned to them are fully recovered.
• Performing prompt identification of unauthorized balances and quick contact to the branches: early warning roles in respect of newly created PDOS by reviewing the Branch’s portfolio weekly and working alongside relationship officers.
• Monitoring and Recovering of PDO’s /Expired loans in the branches.
• Recover fully provisioned or written-off credit exposure and rehabilitate other impaired credit.
• Ensure that properties, equipments and inventories held by the bank for accounts under EWRR are properly insured.
• Recommend accounts for classifications and declassifications and accounts to be written-off with appropriate justifications.
• Daily call memo and progress reports (PTP tracker) on negotiations with debtors in respect of repayment of indebtedness.
• Negotiations/meetings with customers who want loan work out options such as refinancing, rescheduling, and restructuring
• Preparation of approval requests to management for negotiated settlements and follow up until account is fully settled.
• Follow up on sale of securities deposited for collateral alongside the legal department after other remedial strategies have been exhausted.
• Follow up on release of security documents for NPLs which have been fully regularized.
• Preparation and recommendation of strategies for recoveries on major assigned accounts to the Cluster Head.
• Work down the accounts assigned at the beginning of the year by ensuring collections.
• Give priority attention to regularize outstanding legal and documentation issues on assigned portfolio.
• Liaise with external solicitors to ensure that cases referred to them for legal action are handled with efficiency.

• Excellent Customer Relationship management
• Excellent negotiation skills and good team player
• Ability to work under pressure and meet tight deadlines
• Strong integrity
• Proficiency in Excel usage

• At least 2 – 3 years of experience in Credit and Collection in the Corporate banking, SME and Retail business
• A lawyer in the Ecobank Group
• Or a Remedial Officer with legal background with experience with external entities (outside collection/agents)
• Accounting or Law Degree or from any other discipline