Vacancy title:
Operations Officer - Client Servicing - OMIG

[Type: FULL_TIME, Industry: Financial Services, Category: Management]

Jobs at:
Old Mutual

Deadline of this Job:
Tuesday, August 5 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Thursday, July 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Take lead on delivering services to customers as part of a financial management team

Responsibilities

• Transaction Processing:

Executing and settling creations and liquidations, managing client data, and handling investment-related documentation. 

• Fund Reconciliations:

Reconciling Fund balances on a daily basis

• Compliance and Risk Management:

Ensuring adherence to regulatory requirements, internal policies, and operational guidelines. 

• Operational Oversight:

Monitoring operational processes, managing relationships with custodians, and resolving operational issues. 

• Reporting and Analysis:

Preparing reports on operational activities, analyzing operational metrics, and identifying areas for process improvement. 

• Client Relationship Management:

Interacting with internal and external clients to address queries, resolve issues, and provide support. 

• Record Keeping and Documentation:

Maintaining accurate records of transactions, investment data, and other relevant documents. 

• Process Optimization:

Identifying opportunities to streamline workflows, enhance efficiency, and improve technology utilization. 

• Operations systems management

Updating the operations system, identification of gaps and areas of improvement and system related reconciliations.

• Responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
• Any other duties as maybe assigned.

Skills

Analytical Thinking, Budget Preparation, Client Relations, Client Relationship Management, Client Service, Customer Due Diligence (CDD), Due Diligence, Enhanced Due Diligence, Ensure Compliance, External Clients, Identifying Opportunities, Know Your Customer (KYC), Operating Systems (OS), Operational Activities, Operational Control, Operational Metrics, Operations Processes, Process Improvements, Recordkeeping, Regulatory Requirements, Relationship Management, Risk Compliance, Risk Management, Systems Management

Competencies

Action OrientedCollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityFinancial AcumenInstills TrustManages Complexity

Education

Bachelors Degree (B): Business Administration (Required), Bachelors Degree (B): Finance (Required)

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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