CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

The P & C Associate provides support to the respective business partner in managing administrative tasks and providing support across various P & C functions related to managing the employee life cycle within the organization.

Key Responsibilities:

Performance Management

• Coordinate the end-to-end performance management process, including KPI setting, periodic performance reviews, appraisals and probation reviews, ensuring timely completion.
• Support managers in identifying performance gaps and managing Performance Improvement Plans (PIPs), including setting measurable improvement targets and monitoring progress.
• Track and analyze performance outcomes, maintain accurate records, and prepare performance reports to support management decisions

Payroll Management

• Ensure the accurate, timely and confidential processing of employee payroll while maintaining effective payroll controls, and accurate employee records
• Compute and process statutory deductions, including PAYE, NSSF, Local Service Tax (LST) and other applicable deductions.

Administrative support

• Coordinate day-to-day office operations, including facilities, utilities, office equipment, supplies, repairs and maintenance to ensure a safe and conducive working environment.
• Draft and issue all generic HR letters and documents requested within agreed timelines
• To coordinate learning and development initiatives that address identified skills gaps, enhance employee capability and performance, support career and succession development

Employee Relations Support

• To support effective employee relations by ensuring fair and consistent application of HR policies, timely resolution of employee concerns, proper management of disciplinary and grievance processes
• Escalate more complex issues to the relevant P & C leaders
• Support employee engagement activities and communications

Staff travel and accommodation

• Ensuring hotel bookings and reservations are initiated within 24 hours after approval of travel requisition form
• Ensuring HR Payments are raised in case360 within 24 hours after approval and following up with relevant stakeholders to ensure payment

Recruitment & Talent development

• Coordinate the end-to-end recruitment process, including job advertising, shortlisting, interviews, reference/background checks, selection and offer management.
• Work with hiring managers to identify staffing needs, maintain a strong talent pipeline and ensure vacancies are filled within agreed turnaround times.
• Maintain accurate recruitment records, monitor recruitment metrics, and ensure all hiring processes comply with approved HR policies, budgets and fair recruitment practices.
• Coordinate learning and development initiatives that address identified skills gaps, enhance employee capability and performance, support career and succession development

Audit, Compliance & Risk Management

• Ensuring 100% availability and traceability of drafted letters in staff files
• Notifying the relevant persons of contract expires at least one month before due date
• Provide comprehensive quarterly updates on risk and compliance issues across all channels in the region. This ensures mitigation of risks.
• Provide necessary information and documentation to auditors /Risk & Compliance when required.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in Human Resource Management
• 1 – 3 years of relevant experience

Skills and Competencies

• Excellent planning and organizational skills.
• High attention to detail and confidentiality in handling records.
• Effective communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficiency in basic HR software and willingness to embrace new technology.

• Coordinate the end-to-end performance management process, including KPI setting, periodic performance reviews, appraisals and probation reviews, ensuring timely completion.
• Support managers in identifying performance gaps and managing Performance Improvement Plans (PIPs), including setting measurable improvement targets and monitoring progress.
• Track and analyze performance outcomes, maintain accurate records, and prepare performance reports to support management decisions
• Ensure the accurate, timely and confidential processing of employee payroll while maintaining effective payroll controls, and accurate employee records
• Compute and process statutory deductions, including PAYE, NSSF, Local Service Tax (LST) and other applicable deductions.
• Coordinate day-to-day office operations, including facilities, utilities, office equipment, supplies, repairs and maintenance to ensure a safe and conducive working environment.
• Draft and issue all generic HR letters and documents requested within agreed timelines
• Coordinate learning and development initiatives that address identified skills gaps, enhance employee capability and performance, support career and succession development
• Support effective employee relations by ensuring fair and consistent application of HR policies, timely resolution of employee concerns, proper management of disciplinary and grievance processes
• Escalate more complex issues to the relevant P & C leaders
• Support employee engagement activities and communications
• Ensure hotel bookings and reservations are initiated within 24 hours after approval of travel requisition form
• Ensure HR Payments are raised in case360 within 24 hours after approval and follow up with relevant stakeholders to ensure payment
• Coordinate the end-to-end recruitment process, including job advertising, shortlisting, interviews, reference/background checks, selection and offer management.
• Work with hiring managers to identify staffing needs, maintain a strong talent pipeline and ensure vacancies are filled within agreed turnaround times.
• Maintain accurate recruitment records, monitor recruitment metrics, and ensure all hiring processes comply with approved HR policies, budgets and fair recruitment practices.
• Ensure 100% availability and traceability of drafted letters in staff files
• Notify the relevant persons of contract expires at least one month before due date
• Provide comprehensive quarterly updates on risk and compliance issues across all channels in the region.
• Provide necessary information and documentation to auditors /Risk & Compliance when required.

• Excellent planning and organizational skills
• High attention to detail and confidentiality in handling records
• Effective communication and interpersonal skills
• Strong organizational and time-management skills
• Proficiency in basic HR software and willingness to embrace new technology

• Bachelor’s degree in Human Resource Management
• 1 – 3 years of relevant experience