Job Summary:

The Hotel Receptionist is the first point of contact for guests. This role is responsible for providing a warm welcome, checking guests in and out, handling reservations, and offering assistance with inquiries to ensure a pleasant and smooth guest experience.

Key Responsibilities:

• Greet guests warmly upon arrival and check them in using the hotel system.
• Manage room reservations via phone, email, or online booking platforms.
• Check guests out efficiently and process payments (cash, card, mobile).
• Provide information about hotel services, amenities, local attractions, and transportation.
• Answer and direct phone calls, emails, and walk-in inquiries.
• Handle guest complaints or requests promptly and professionally.
• Maintain accurate records of bookings, payments, and guest details.
• Coordinate with housekeeping and maintenance for timely room readiness.
• Monitor guest satisfaction and escalate issues when necessary.
• Keep the front desk area tidy and organized.

Requirements:

• Previous experience in a similar receptionist or front desk role is an advantage.
• Strong communication and customer service skills.
• Professional appearance and friendly demeanor.
• Computer literacy and experience with hotel management software (e.g., OPERA, Cloud beds, etc.).
• Ability to multitask, prioritize, and remain calm under pressure.
• Attention to detail and strong organizational skills.
• Willingness to work flexible shifts, including nights, weekends, and holidays.

Working Conditions:

• Standing for extended periods.
• Free accommodations
• Free meals
• Fast-paced and guest-facing environment.
• Interaction with a diverse range of guests and team members.

• Greet guests warmly upon arrival and check them in using the hotel system.
• Manage room reservations via phone, email, or online booking platforms.
• Check guests out efficiently and process payments (cash, card, mobile).
• Provide information about hotel services, amenities, local attractions, and transportation.
• Answer and direct phone calls, emails, and walk-in inquiries.
• Handle guest complaints or requests promptly and professionally.
• Maintain accurate records of bookings, payments, and guest details.
• Coordinate with housekeeping and maintenance for timely room readiness.
• Monitor guest satisfaction and escalate issues when necessary.
• Keep the front desk area tidy and organized.

• Strong communication and customer service skills
• Professional appearance and friendly demeanor
• Computer literacy and experience with hotel management software (e.g., OPERA, Cloud beds, etc.)
• Ability to multitask, prioritize, and remain calm under pressure
• Attention to detail and strong organizational skills
• Willingness to work flexible shifts, including nights, weekends, and holidays

• Previous experience in a similar receptionist or front desk role is an advantage