Description

eTranzact Platform Ltd is hiring a Receptionist that will serve as a key connector between external visitors and internal teams, ensuring that enquiries are handled promptly and that the office environment remains welcoming, secure, and efficient.

This role is responsible for managing the front desk, welcoming visitors, handling incoming calls, and providing efficient administrative support that enables smooth day-to-day operations.

We’re hiring a Receptionist to contribute to our mission of transforming the financial landscape. Your responsibilities will include ensuring that all guests, clients, partners, and staff are received with courtesy and professionalism.

By maintaining an organized reception area, coordinating meeting logistics, and supporting internal communication, the Receptionist contributes directly to operational excellence and the company’s reputation as a trusted partner in digital financial services.

This role requires a candidate with excellent interpersonal skills, strong organizational ability, and a customer-service mindset. The ideal candidate will collaborate closely with finance, operations, and executive teams to manage financial resources effectively in a fast-paced, technology-driven environment.

Reports to: Finance Officer

Responsibilities

This role will manage front-office operations and provide administrative support, ensuring excellent visitor experience, efficient communication flow, and a well-organized workplace that supports the broader goals of eTranzact Platform Ltd.

1. Front Desk & Visitor Management

• Greet and welcome all visitors, clients, partners, and staff in a professional and friendly manner.
• Manage the visitor log, issue visitor badges where required, and ensure compliance with office security protocols.
• Direct visitors to the appropriate person or meeting room and notify relevant staff of arrivals.
• Maintain a clean, organized, and presentable reception area at all times.

2. Communication Handling

• Answer, screen, and route incoming telephone calls promptly and courteously.
• Take accurate messages and ensure they are delivered to the relevant staff members in a timely manner.
• Manage general email enquiries directed to the reception and escalate as appropriate.
• Provide basic information about the company, its services, and office location to callers and visitors.

3. Administrative Support

• Coordinate meeting room bookings, prepare rooms (refreshments, materials, AV setup) and ensure they are ready for use.
• Support the preparation of basic documents, filing, photocopying, scanning, and other clerical tasks as assigned.
• Handle incoming and outgoing mail, courier packages, and deliveries; distribute them accurately.
• Maintain office supplies inventory for the reception area and request replenishment as needed.

4. Office Coordination & Security

• Monitor access to the office premises and ensure only authorised individuals enter.
• Liaise with building management, security, and service providers on reception-related matters.
• Report any maintenance, safety, or facility issues to the appropriate internal contact.
• Support emergency procedures by assisting with evacuation coordination and visitor accountability when required.

5. Customer Experience & Continuous Improvement

• Deliver consistently high levels of service that reflect the company’s values and brand.
• Identify opportunities to improve reception processes and visitor experience and share suggestions with management.
• Collaborate with other departments to ensure seamless handovers of visitors and information.

Requirements

• Diploma or Certificate in Office Administration, Business Administration, Secretarial Studies, or a related field. A Bachelor’s degree is an added advantage.
• Minimum of 3 years of proven experience in a receptionist, front-desk, or administrative support role, preferably in a corporate, financial services, or professional services environment.
• Excellent verbal and written communication skills in English; knowledge of Luganda or other local languages is an advantage.
• Strong interpersonal skills with a warm, professional, and customer-focused approach.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment (telephone systems, printers, scanners).
• High level of organizational ability, attention to detail, and the capacity to multitask in a busy environment.
• Discretion and integrity in handling confidential information.
• Ability to remain calm and professional under pressure and to handle challenging situations with tact.
• Willingness to work standard office hours and occasional flexibility as operational needs require.

• Greet and welcome all visitors, clients, partners, and staff in a professional and friendly manner.
• Manage the visitor log, issue visitor badges where required, and ensure compliance with office security protocols.
• Direct visitors to the appropriate person or meeting room and notify relevant staff of arrivals.
• Maintain a clean, organized, and presentable reception area at all times.
• Answer, screen, and route incoming telephone calls promptly and courteously.
• Take accurate messages and ensure they are delivered to the relevant staff members in a timely manner.
• Manage general email enquiries directed to the reception and escalate as appropriate.
• Provide basic information about the company, its services, and office location to callers and visitors.
• Coordinate meeting room bookings, prepare rooms (refreshments, materials, AV setup) and ensure they are ready for use.
• Support the preparation of basic documents, filing, photocopying, scanning, and other clerical tasks as assigned.
• Handle incoming and outgoing mail, courier packages, and deliveries; distribute them accurately.
• Maintain office supplies inventory for the reception area and request replenishment as needed.
• Monitor access to the office premises and ensure only authorised individuals enter.
• Liaise with building management, security, and service providers on reception-related matters.
• Report any maintenance, safety, or facility issues to the appropriate internal contact.
• Support emergency procedures by assisting with evacuation coordination and visitor accountability when required.
• Deliver consistently high levels of service that reflect the company’s values and brand.
• Identify opportunities to improve reception processes and visitor experience and share suggestions with management.
• Collaborate with other departments to ensure seamless handovers of visitors and information.

• Excellent verbal and written communication skills in English
• Strong interpersonal skills
• Customer-focused approach
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• General office equipment operation (telephone systems, printers, scanners)
• High level of organizational ability
• Attention to detail
• Ability to multitask
• Discretion and integrity
• Ability to remain calm and professional under pressure
• Tact in handling challenging situations

• Diploma or Certificate in Office Administration, Business Administration, Secretarial Studies, or a related field.
• A Bachelor’s degree is an added advantage.