Vacancy title:
Recoveries Manager

[Type: FULL_TIME, Industry: Finance, Category: Accounting & Finance]

Jobs at:
Equity Bank

Deadline of this Job:
Wednesday, October 1 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Monday, September 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Recoveries Manager is charged with proactively managing the written off book of
Equity Bank Uganda Limited in order to maximize recoveries and ensure full
compliance with statutory regulations and guidelines as well as internal policies and
procedures to minimize losses and maximize revenue for the Bank
MAIN DUTIES & RESPONSIBILITIES

• Responsible for achievement of the set recovery/collection targets for the
  recovery section.
• Ensure efficient customer service delivery by attending to customer
  queries/complaints with utmost care/service, review repayment problems
  and recommend way forward.
• Provide accurate and timely reports to the management and other stake
  holders highlighting portfolio performance /movement and high risk loan
  accounts with recommendations for execution
• Follow up and recommend non-performing credit facilities to External debt
  collectors for recovery
• Ensure that all credit files for cases in watch list and nonperforming category
  are updated in time with recovery correspondences from /to clients and are
  well maintained as per the Bank’s credit policy and procedures.
• Responsible for oversight of the entire Bank written off loan book and the
  Bank target from recoveries of the written off loan book.
• Develop strategies that allow continuous achievement of collection targets
  from recoveries from the written-off book.
• Provide overall leadership and supervision of recovery staff under direct
  supervision, responsible for staff performance management and
  development in line with the set Human Resource guidelines.
• Supervise all the Debt Collectors and Law Firms that were contracted by
  the Bank to provide Debt Collection and Recovery services.
• Coordinate the advertisement and revaluation exercises for securities under
  foreclosure.
• Work with Credit Administration to prepare the monthly provisions
  schedules.
• Follow up on insurance claims placed by the Bank.
• Attend all Court Sessions for all Recovery related cases under mediation.
• Organize and attend Recovery Committee meetings.
• Participate in maintaining and updating the bank credit policies and
  procedures as often as necessary in accordance with Bank and industry
  trends, evolving regulations and legal requirements.
• Perform any other duties assigned to you from time to time.

QUALIFICATIONS, SKILLS AND EXPERIENCE
QUALIFICATIONS

• A bachelor’s degree in business related course from a reputable University OR
  similar qualifications in credit related fields.

SKILLS

• Leadership skills and proven experience in people management
• Financial analysis skills
• Awareness of current economic events and commercial banking best
  practices.
• Thorough understanding of internal Credit policies.
• Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality.
• Good knowledge of the national legal system/framework with emphasis on
  the Mortgage Act.
• Awareness of the Consumer Protection guidelines.
• High degree of attention to details.
• Self-driven, results oriented and ability to work under minimum supervision.
• Possess very good interpersonal, written and oral communication skills good customer service but firm.
• Possess very good negotiation skills with a commercial focus.
• Decision making skills.
• High proficiency in the use of Microsoft Office applications e.g. Word, Excel,
  PowerPoint
• Ability to exercise the highest level of responsibility and confidentiality.
• Willingness to travel extensively and to work long hours where required to
  achieve the Bank’s objectives.
• Demonstrated knowledge of banking regulations, policies and procedures
  relating to Loan Workout processes.
• Knowledge and understanding of the laws, processes, and documentation
  about foreclosures, legal action, and solvency/bankruptcies, and recovery
  of delinquent commercial loans.
• Good knowledge of banking products and evolving credit risk management
  systems; and ability to identify and take corrective steps.

EXPERIENCE

• 5 years’ experience in a Financial Institution with at least 1 - 2 years’
  experience in credit approval & structuring, credit administration and
  debt recovery.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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