About Us

CIC Insurance Group is a leading insurance and financial services organization with over five decades of experience supporting individuals, families, cooperatives, SMEs, and corporates to achieve financial security.

The Group offers a diversified portfolio spanning general insurance, life assurance, microinsurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and is listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to clients, regulators, partners, and communities. CIC is committed to innovation, digital transformation, and prudent risk management to deliver sustainable value across its markets.

About the Role

Reporting to the General Manager – Business Development, the Recruitment & Training Manager role will oversee the recruitment, onboarding, training, and development of Business Development staff within the insurance agency and bancassurance structure. The role is central to building a high‑performing sales force while maintaining regulatory compliance and sustainable business growth

PRIMARY RESPONSIBILITIES:

Recruitment & Onboarding for Agency & BD Teams

• Develop and execute recruitment strategies for Agents, Salespersons, and Unit Managers.
• Oversee end-to-end hiring in line with IRA regulatory requirements.
• Partner with the Business Development Managers and Unit Managers to forecast manpower needs.
• Support Business Development Managers and Unit Managers in recruitment drives, job fairs, and campus outreach.
• Oversee management talent pipelines and recruitment dashboards.
• Conduct induction and onboarding programs.

Training & Development

• Conduct Training Needs Assessments (TNA).
• Develop an annual Training Calendar for agency force & BD teams
• Design & deliver insurance-specific training programs such as:
  • Introduction to Insurance
  • Product Knowledge (Life, General, Bancassurance, Microinsurance)
  • Prospecting & Lead Generation
  • Sales Pitching & Consultative Selling
  • Objection Handling
  • Compliance & Anti-Money Laundering (AML/CFT)
  • Claims Process Awareness
  • Customer Relationship Management
• Support new Agents through induction, licensing preparation, and early success programs.
• Coordinate IRA certification training when applicable.
• Evaluate training effectiveness through assessments and performance outcomes.
• Facilitate leadership development for unit managers.

Performance Management Support

• Track productivity of new and existing Agents, Salespersons, and Unit Managers.
• Guide Unit Managers on coaching, field accompaniment, and staff development.
• Analyse reasons for under-performance and design interventions.
• Support succession planning for Unit Managers and Senior BD roles.

Sales Culture & Engagement

• Foster a high-performance sales culture within agency teams.
• Conduct motivation programs, reward & recognition activities.
• Maintain strong communication channels across all BD teams.
• Implement retention strategies for top performers.

Compliance & Reporting

• Ensure recruitment and training processes comply with IRA and organizational standards.
• Keep accurate reports on:
  • Recruitment numbers
  • Training attendance
  • Performance of newly hired staff
  • Licensing & certification progress
• Prepare monthly and quarterly reports for senior management.

Who We’re Looking For

Academic & Professional Qualifications

• Bachelor’s degree in insurance, Business Administration, Marketing, or a related discipline.
• Professional insurance qualification such as ACII, CII, Diploma in Insurance

Experience

• Minimum of 6 years’ experience

Key Competencies

• Solid knowledge of insurance products, distribution models, and IRA licensing requirements.
• Strong recruitment capability for agency/field teams.
• Skilled in sales coaching, training design, delivery, and evaluation.
• Effective in performance management and driving productivity improvement.
• Excellent communication, presentation, leadership, and influencing skills.
• Analytical, proactive, self‑driven, and able to excel in fast‑paced field environments.
• Teamwork and collaboration

Our Values

CIC Insurance Group is guided by the following core values:

• Trust & Integrity: We keep our word
• Human-Centred Innovation: We pioneer solutions that transform lives
• Resourceful Collaboration: We achieve the impossible together
• Inclusive Impact: We create prosperity for every community
• Velocity & Excellence: We deliver exceptional results with momentum
• Enduring Cooperative Spirit: We anchor our heritage while building the future

Why Join Us

As a Recruitment & Training Manager, you will drive the growth of the insurance distribution network by sourcing, developing, and empowering high‑performing sales teams. You will work closely with Business Development leadership, Unit Managers, and field teams to build strong recruitment pipelines, deliver impactful training programs, and elevate sales capability across the organization. Your role will strengthen agent productivity, enhance customer experience, and support sustainable market expansion. You will play a key part in shaping a skilled and compliant workforce, improving channel performance, and fostering a culture of excellence. This position offers the opportunity to influence organizational growth, build talent capacity, and contribute meaningfully to financial inclusion within the community.

• Develop and execute recruitment strategies for Agents, Salespersons, and Unit Managers.
• Oversee end-to-end hiring in line with IRA regulatory requirements.
• Partner with the Business Development Managers and Unit Managers to forecast manpower needs.
• Support Business Development Managers and Unit Managers in recruitment drives, job fairs, and campus outreach.
• Oversee management talent pipelines and recruitment dashboards.
• Conduct induction and onboarding programs.
• Conduct Training Needs Assessments (TNA).
• Develop an annual Training Calendar for agency force & BD teams
• Design & deliver insurance-specific training programs such as: Introduction to Insurance, Product Knowledge (Life, General, Bancassurance, Microinsurance), Prospecting & Lead Generation, Sales Pitching & Consultative Selling, Objection Handling, Compliance & Anti-Money Laundering (AML/CFT), Claims Process Awareness, Customer Relationship Management
• Support new Agents through induction, licensing preparation, and early success programs.
• Coordinate IRA certification training when applicable.
• Evaluate training effectiveness through assessments and performance outcomes.
• Facilitate leadership development for unit managers.
• Track productivity of new and existing Agents, Salespersons, and Unit Managers.
• Guide Unit Managers on coaching, field accompaniment, and staff development.
• Analyse reasons for under-performance and design interventions.
• Support succession planning for Unit Managers and Senior BD roles.
• Foster a high-performance sales culture within agency teams.
• Conduct motivation programs, reward & recognition activities.
• Maintain strong communication channels across all BD teams.
• Implement retention strategies for top performers.
• Ensure recruitment and training processes comply with IRA and organizational standards.
• Keep accurate reports on Recruitment numbers, Training attendance, Performance of newly hired staff, Licensing & certification progress
• Prepare monthly and quarterly reports for senior management.

• Solid knowledge of insurance products, distribution models, and IRA licensing requirements.
• Strong recruitment capability for agency/field teams.
• Skilled in sales coaching, training design, delivery, and evaluation.
• Effective in performance management and driving productivity improvement.
• Excellent communication, presentation, leadership, and influencing skills.
• Analytical, proactive, self‑driven, and able to excel in fast‑paced field environments.
• Teamwork and collaboration

• Bachelor’s degree in insurance, Business Administration, Marketing, or a related discipline.
• Professional insurance qualification such as ACII, CII, Diploma in Insurance